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Reviews of Renaissance Porto Lapa Hotel 5 stars

Rua de Cervantes 169, União de Freguesias do Centro, 4050-289 Porto, Portugal

#27 of 222 hotels in Porto

Guests' Choice

Review score

Based on 309 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    8.1

  • Facilities

    9.6

  • Staff

    9.6

  • Value for money

    9.0

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 28 April 2024

    10
    Thanks very very much for making my stay soo amizing
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was wonderful from the minute I walk-in until my check out . As a ex-Marriot associate I take my hats of and congratulate you and your team .

    Service amazing. Specially the gentleman working at the bar night shit on Thursday night. Very attentive and profetional . I wish I could had catch his name. Great breakfast food and service .

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Receptivity
    • Leisure trip
    • Family with young children
    • Deluxe King Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect Mainly staff kindness New hotel with a fantastic decoration We enjoyed a lot

    Stayed in April 2024

  • Reviewed: 23 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights

    Breakfast was good, the location was good as well. The staff was very helpful too.

    Stayed in March 2024

  • Reviewed: 23 April 2024

    10
    Beautiful new hotel in one of the best cities I’ve ever been to.
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    The property is slightly out of the nicest parts of town, however if you like walking the location is great and it gets you to see different parts of the city with beautiful restaurants.

    The hotel is beautiful, spotlessly clean, and the facilities really nice. It had everything we needed!

    Stayed in April 2024

  • Reviewed: 23 April 2024

    9.0
    Comfortable
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    very good , room comfortable

    Stayed in January 2024

  • Reviewed: 21 April 2024

    10
    Felt like home !
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 5 nights
    • Submitted via mobile

    It is perfect ! Extremely clean and cozy! High level! It is not in the corner of the center but good for a pleasure walk to the center . In the way thousands of bakeries for a typical breakfast.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    10
    Wonderful stay, and will revisit. Highly recommended!
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    The location was only a 15 minute walk to city center. It would have been nice to be a little closer or have more in the neighborhood around the hotel .

    Style, cleanliness, staff and breakfast!

    Stayed in March 2024

  • Reviewed: 15 April 2024

    10
    Hotel Absolutely Superb! Would totally recommend!!! Soo happy i chose d best Hotel in Porto !
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing hotel absolutely fabulous! Just the hotel is a little outside d city but walking distance and a fabulous walk down to river, plenty of taxis,transport to get u around if needed!

    Amazing Hotel, staff exceptional and could not do enough for us! It was a special birthday and they made it super super special! Totally 5star plus ! Restaurant, roof top pool n bar, gym, everything sparling new and food Amazing breakfast Outstanding n service unbelievable!

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Staff were all fantastic. Always trying to help

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    Best location in Porto
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    A Fantastic Experience.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with City View
    • Stayed 1 night
    • Submitted via mobile

    It was clean, new, comfortable and gives you the vibe of special. Also the staff was perfect. They’ve helped me on everything and they were all good in english, kind and professional. Absolutely a fantastic experience.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    10
    Great!
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Missed the spa and sauna facility. The pool temperature was not apt per the weather.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    10
    Fantastic!
    • Leisure trip
    • Family with young children
    • Deluxe King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    The only thing we could think of is the lack of Spa facilities, but this should not push you back from this unbelievable quality place!

    This hotel was unbelievable. Staff was helpful and polite, location was great, gym facility - highest quality Technogym equipment with ocean view (priceless), outdoor heated pool with city and ocean view, breakfast was out of this world , service was impeccable. We had great time and there is not enough compliments for the hotel and the staff. For sure we stay there again next time.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    Great hotel in Porto! Wonderful staff and very clean.
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    The location and appearance of the property.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    10
    Excelente stay
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    I liked everything

    New hotel. Great style/decoration. Great breakfast and staff is very professional. Valet parking and car parking area is very good. Room are perfect.

    Stayed in December 2023

  • Reviewed: 26 February 2024

    10
    FANTASTIC!!!!!!
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights

    Everything from check in to departure was amazing. The staff could not do enough for us. Breakfast fabulous. They were all helpful and nothing was too much trouble. 100 percent

    Stayed in February 2024

  • Reviewed: 26 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Twin Room with City View
    • Stayed 3 nights

    Building works to extend the hotel means the view is not great but overall this is a really nice hotel and I will repeat next time in Porto.

    A lovely new hotel and the staff were very responsive.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    We had a King room with city view. There was no view whatsoever. Location is a bit far off.

    Brand new and tastefully decorated hotel. The bed was comfortable and common spa e were pleasant. The swimming pool at the top is very nice (the gym looks great too - slightly more focused on cardio but has free weights until 22kg, a bench and a cable machine too)

    Stayed in February 2024

  • Reviewed: 22 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    nothing

    Very welcoming staff, new hotel, exceptional service. Only short stay but will come back soon in the future.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    10
    Delightful - would definitely stay again.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful design with exceptional facilities including gym and outdoor pool. Service and staff were impeccable. Waitor João was extremely friendly and accommodating!

    Stayed in January 2024

  • Reviewed: 15 January 2024

    10
    I can’t say enough about the exceptional staff!
    • Leisure trip
    • Couple
    • Deluxe Twin Room with City View
    • Stayed 1 night

    Pillows

    Very nice facility with exceptional staff.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    10
    We had a fantastic stay at hotel
    • Leisure trip
    • Couple
    • Deluxe King Room with City View
    • Stayed 4 nights

    The Staff was lovely and friendly BUT it would help if they receive training in checking out with customers payment reserved on your bank. I had issues with them reserving funds out of my credit card each day and by check out I double checked. I paid account in full but clearing of funds reserved was not done after checking out. When we left i confirmed with reception that 3 rooms was paid in full by transaction on check out. We had 3 rooms and they got confused according to them. I had to email and get letter from them for my bank when i returned home 3 weeks later to have issued resolved by my bank. Their staff must be trained more into this matter and check details PROPERLY AND LISTER TO GUESTS REQUEST.

    Breakfast was amazing, hotel was amazing and location was in a nice and quiet area. We enjoyed the walk to river and other attractions as we could do sightseeing while we walk. This is our 3rd visit to Porto and we will be back.

    Stayed in December 2023

  • Reviewed: 8 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The hotel could use some common areas or facilities for guests to use on rainy days or hang out. The view to the construction site is not great, but that's bound to improve.

    The place is great! Staff are super nice and helpful. Rooms are magnificent and very comfortable. Loved the stay. Everything super clean, smelling nice. Location is a bit far but that's not a problem at all! Short walk from the action.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    Great little hotel
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    Location

    Great new property, super clean and a great bar

    Stayed in January 2024

Showing 1 – 25

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