Rua Cónego Alfredo Cesar de Oliveira, 9100-153 Santa Cruz, Portugal
#3 of 5 B&Bs and Inns in Santa Cruz
Guests' ChoiceBased on 270 hotel reviews
7.4Cleanliness
7.9
Comfort
7.6
Location
9.0
Facilities
7.1
Staff
8.6
Value for money
8.1
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Lorenza
BelgiumThat there was no elevator (and we had a very heavy bag) The smell in the bathroom was funky The bed was 2 single beds instead of a double bed
The location was very convenient for us because we had to take a very early morning flight
Stayed in May 2024
Reviewed: 17 May 2024
Joel
United StatesWi-Fi was unreliable
Location was convenient
Stayed in April 2024
Reviewed: 16 May 2024
Joanna
PolandGreat location, right next to the airport, you can watch the planes landing.
Stayed in April 2024
Reviewed: 19 April 2024
Anesa21
Bosnia and HerzegovinaNo kitchen
Location is really close to airport so if you come late you can spend night here, it's clean and nice rooms no kitchen tho
Stayed in April 2024
Reviewed: 28 March 2024
Francine
United KingdomExcellent value for money, close to airport, lovely town, plenty of restaurants and bars to choose from
Stayed in March 2024
Reviewed: 27 March 2024
Mariana
PolandNice hotel for 1 night.
Stayed in March 2024
Reviewed: 5 March 2024
Federica
NetherlandsThe towels look, feel and smell REALLY old, and the curtain right next to my bed had all sorts of suspicious looking stains and dust.
Great location 2 minutes from the beach, restaurants and cafes. Friendly and helpful staff.
Stayed in February 2024
Reviewed: 23 December 2023
Helen
United KingdomFor the low price you can't expect more. Nothing bad to say.
The owners were very helpful. Lovely homely atmosphere. Beautiful location. Great value for money. Close to airport.
Stayed in December 2023
Reviewed: 23 December 2023
Andreja
Slovenia-
We only stayed for a night before an early flight next morning.
Stayed in December 2023
Reviewed: 14 December 2023
Alexander
LuxembourgNothing special to complain. Maybe a bit old facilities, but it is was well working.
Good accommodation for one-two nights before the flight. Airport in walking distance, less than 2 km. Shops and restaurants around, so it is easy to find what you prefer.
Stayed in December 2023
Reviewed: 9 December 2023
Elsa
United StatesNoise from street, uncomfortable bed.
Great location in town and close to airport. Great staff.
Stayed in December 2023
Reviewed: 6 December 2023
Lydia
Estoniathe sound isolation is poor (((
If you have an early flight - this place is ideal. The hotel is small but very clean. The owner is always happy to help. It is about 20mins walk along the coast to the airport. On the down side, the sound isolation is poor and you can hear the noise from the bar downstairs and flights arrivals/departures.
Stayed in November 2023
Reviewed: 19 November 2023
Hanka
Czech RepublicThe facilities were quite old, but everything was functional, so wasn't such a problem
Stayed just for one night before my flight in the morning. The hotel is directly in the center of Santa Cruz, it is quite hard to find parking there. Half an hour walking distance to the airport but it is possible to catch Bolt for cca 4 euros to the airport even at 4am. The hotel seemed to accommodate mostly senior people so it was quite quiet. Good deal for your money if you need to stay somewhere close to the airport before your flight.
Stayed in November 2023
Reviewed: 18 November 2023
Federica
ItalyWe arrived late at night (we informed the structure in advance). The man at the reception took us to another room by car (in another hotel, 5 minutes away). Instead of a triple room with bathroom we were given a double room with external bathroom (exclusive use). When I pointed out that we had booked a triple room, the man answered they had no more rooms available (so why selling them on booking?). I am writing this just to inform other future guests of this possibility. The room was fine, with a lovely balcony and an amazing view. 5 minutes on foot from the other structure but with stairs to the town centre and cramped parking space on the road. As we had to meet the car rental company at the official address, we had to carry our things there, which was a bit uncomfortable but ok. Breakfast was at a bar 5 minutes on foot. Breakfast was bread, ham and cheese, juice and coffee. If you want you can walk from the airport (around 30 minutes).
Stayed in November 2023
Reviewed: 13 November 2023
Leszek
IrelandOutdated facilities, squeaky bed but in fairness, you get what you paid for.
Location is the highlight of this property, many restaurants just few minutes walk, beachfront at the doorstep, very close to the airport, friendly and helpful host, good value for the money.
Stayed in November 2023
Reviewed: 1 November 2023
Bas
NetherlandsCleanness can be better.
Good location, nice people, great places for food. Would recommend when you are coming from or going to the airport. Great taverna to eat around the corner
Stayed in October 2023
Reviewed: 29 October 2023
Jordanas
LithuaniaSqueaking beds, dirty towels (even though washed).
Nice location, close to the airport, friendly host.
Stayed in October 2023
Reviewed: 28 October 2023
Fiona
United KingdomA more subtle light would have been a lovely extra.
The staff made checking in very easy - our plane was delayed and they were waiting for us at 2:30am. The room was very hot but the fan was sufficient to make our sleep comfortable. Upon leaving, the receptionist booked us a 3:30am taxi, which arrived early. The hotel is next to the promenade and numerous cafes. A perfect first and last place to stay on holiday in Madeira.
Stayed in October 2023
Reviewed: 25 October 2023
Susanna
FinlandBeds make noise. Towels look dirty (even if they are washed).
Location was perfect. The house is pretty.
Stayed in October 2023
Reviewed: 23 October 2023
Ilze
LatviaNice hotel in old building, there are bars and restaurants near the hotel, so it is noisy in the evenings
Stayed in October 2023
Reviewed: 21 October 2023
Dagmara
PolandThe property is actually a good value for Money. However it really needs renovation and towels replacement as they are very old and used. Apartment is not clean to be honest. It is also super loud but that is because of busy area.
Amazing location before going to the airport. You can walk from there. Nice promenade and restaurants around. Stuff is very nice.
Stayed in September 2023
Reviewed: 13 October 2023
Stefanie
MaltaOnly one power outlet in the room, no elevator, no a/c and only a small fan which didn’t cool the room, overall a bit old
Comfortable Mattress and powerful shower, 24hr reception
Stayed in October 2023
Reviewed: 10 October 2023
Molovar
CroatiaLocation: downtown in pedestrian zone, 2 min from the bach, 1 min from shops, restaurants, caffes, 5 min from apt. Nice welcoming staff
Stayed in October 2023
Reviewed: 17 August 2023
Aga
PolandI missed en electric kettle and fridge in the room, but for only one night it was not a big problem to us
we came on foot from the airport, so the localisation (almost 2 kilometres took us about 20 minutes walk) for the first night after touching down is perfect - room was simple but comfortable, after long journey and in such a heat we needed a shower and a rest - and we got it - nearby a lot of bars for evening vine and for breakfast in the morning - nice surroundings and nice place to have a little walk
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content