All inclusive drinks aren't the best, pre made juices and cocktails full of sugar. Didn't agree with me at all. Beer & wine choices are better. Spa is out of service for renovation. Lots of groups of men on stag/golf weekends so can get rowdy.

Friendly, helpful staff. Good breakfast and dinner was nice most nights, with lots of selection. Rooms are spacious and comfortable. Pools are nice, good amount of sun loungers and the beach is walking distance but the gate to get out you can't get back in so you need to walk around. Cheap Uber into Albuferia, walk back it's a lovely walk.

Stayed in May 2024

Spa was out of service but we used the sister hotel which was ok

The staff were so caring and tried to satisfy all our needs. Samuel and Susan in the restaurant went an extra mile to ensure we were well looked after. Arrived when restaurant was closing and they still prepared 4 tasty dinner plates for us.

Stayed in May 2024

All inclusive had a great selection of branded drinks aswell as a nice selection of food. Really great value for money. Rooms were huge. Staff really friendly

Stayed in May 2024

The all-inclusive food was sometimes overcooked and dry, however, for the price of the stay per night, the value for money is very good.

Rooms are large, airy and kept to a very nice standard. The hotel is kept very nice and I would 100% recommend this to others.

Stayed in May 2024

Was disappointed that the spa was not open however, appreciate that it was under construction.

Staff were so friendly and helpful. Our son has restrictive dietary requirements and the staff went above and beyond to accommodate him.

Stayed in May 2024

previous stays drinks were self service-now like it was being rationed when poured out. food-not as much choice and variety as on previous occasions-usually have salad bar and bigger choice of hot dishes breakfast-only plates available were tea plates-small -think this was a cost cutting exercise. when we arrived -stated needed accessible room and had asked when booking some months before as well as sending seperate message to hotel about this. Man on reception implied we might not get-had it not been for the porter who was most helpful don't think we would have got the accessible room and as I am disabled can not do stairs which the porter said he thought we would have had to dohad he not intervened which would have meant going to another hotel.

accessible room-good bed very comfortable food was good although not a lot of variety as in previous stays

Stayed in April 2024

the food options were limited could of done with more variety

Location, style, service

Stayed in April 2024

Some things could do with updating

Staff were very good, everything was clean

Stayed in April 2024

The hotel is geared up mainly for golfers so there were lots of groups of all men drinking a lot. There was no kettle in the suite to make tea, not so easy to keep going up and down to the bar after putting the children to bed or first thing in the morning before getting to breakfast.

Beautiful tasteful interior design. Great food. Amazing house wine. Friendly staff. One bed suite was enormous with loads of room to unpack. Large bed which was very comfortable. Walkable distance to the Marina.

Stayed in April 2024

Spa facilities were not working and the bad weather did not allow us to use outside facilities

Staff, food and drinks

Stayed in March 2024

Food bland, Hotel not 5 star , 3-4 star only

Spaciious rooms

Stayed in October 2023

It is looking a little run down when you look close, plaster peeling in wetter areas, some mold on spa ceilings etc The three outdoor pools were not heated so quite cold, and had fallen debris from the trees in them so not the cleanest at that time of year. We were told hotel was closing for winter soon so pools would be emptied. The hotel doesn’t have a lot of good signs, so we got lost a bit, and the introduction to the hotel should include info like go down for the pool as we were looking for ground floor access but it’s below that level.

The property was a good size, with plenty of space in the bars and restaurant. The rooms were big with decent beds and each one had a small balcony. The indoor pool was slightly heated, and sauna was nice. Staff were friendly and helpful when asked questions etc There was entertainment on some of the nights which was quite good in the bar.

Stayed in October 2023

Indoor pool made my eyes sore. The spa was quite pricey. Arcade needed to be bigger and have better games.

Good selection of breakfast. Friendly staff. Beach is only a 10 minute walk. The hot chocolates were the best hot chocolates I’ve ever had. Spacious bedrooms.

Stayed in October 2023

There wasn't anything I disappointed.

The food was wonderful with a great choice and well presented. I loved the fresh fruit and salads. You certainly wouldn't go hungry with all the availability of food

Stayed in October 2023

Not very beautiful the room. There is no gym, calistenia outside doesn't cover for a gym. Tables at the lobby full of spiders nets underneath. The swimming pool at the spa nor very warm, my baby got sick. Hairdryers at the spa none working.

The Size of the bedroom, the restaurant, the food in the buffet, the bar, the live music. Concha at the restaurant very helpful and nice. Very professional. The spa. Very nice the kids club outside.

Stayed in October 2023

-Dont get me wrong but for a 5 star hotel there was missing a lot of things, starting with the food, there was plenty of choices between meat and fish and a lot of side dishes, but it was missing the 5 start detail, for example, no fresh omelete making at the breakfast, no natural juice, no options for lactose intolerants or celiacs. We've been in lower stars hotels where they had much more options, so we dont understand why a 5 star hotel dosent have it...its such a basic thing. For the lunchs and dinners, the same think, there was always more than 2 dishes available, but the quality of the ingreedients and presentation was a bit down. Restock was also bad, especially for the drinks, it happen more than 3 times we went for beer and cidra and the barrel was empty, nobody came to replace it, even though we waited, endup giving up. I would rate the food a 7 out of 10. -The staff needs urgently a proper training, most of them dont know what they are doing, no motivation at all nor interest of being there. If you ask for something like a bottle of water, some they replyed has they are making us a favor bringing it to the table, some were in fact rude and making a unnecessary comment (like Joaquim from the restaurant). There is no rigor in service which should be expect onto a 5 start hotel. -Animation at night was a nightmare, no sense at all, no organization, just went with the flow...

-Room was very big with ensuite bathroom, also had a large living room with its own bathroom, which was quite handy -Althoug we havent used it, we had free acess to the spa (climetized indoor pool, sauna..) -Drinks were in fact a positive point, contrary to most of comments here, we had acess to the premium drink selection which was nice

Stayed in October 2023

The food was alway cold I had to keep heating it up in the microwave it was not 5 star .

The suite I had was very good .

Stayed in October 2023

We booked a Family Book with interconnecting rooms, however in one of the rooms there was no cupboard/wardrobe to store our clothes and luggage, nor was there any plug sockets that were conveniently located near the beds, there was only one by the tv stand. We had a mini fridge which we didn't realise because it was camouflaged into the walls although a good surprise (we just didn't know). The bed was super uncomfortable, it was way too soft for my bad backache. I informed the hotel and they managed to switch it to another bed, but it still wasn't a whole lot better, but I survived. There were also a few young men who'd come back late and were super loud which wasn't ideal.

The exterior of the resort itself was beautiful, it definitely looked 5*. This also extended to the interior. Reception and restaurant staff were super friendly and helpful. The food at the buffet restaurant was also surprisingly good, and I'm glad they also had some traditional Portuguese food as opposed to continental/british food. Enjoyed the games room, although was a bit small. The two pool and indoor swimming pool were also decent size.

Stayed in October 2023

Difficult to navigate rooms Lots of stairs and long corridors

Size of suites Closeness to beach and Marina

Stayed in October 2023

Could have had more shuttle service to and from Albufaeira

Very close to lovely beaches

Stayed in October 2023

The pool area requires more cleaning in general, the place is generally a bit worn out and require a bit of a refurbishment especially outside like relaxation zone, tennis court, otherwise everything is ok

Generous variety and good quality of food, selection of drinks is good enough, very large suits, very helpful staff.

Stayed in September 2023

lighting not very good -but never is in a hotel. Had to walk up ramp to get to room although it was not far from the ramp. Couldn't find any cold milk for tea-may have been some but didn't see.

room - or should I say suite -excellent-very large lounge and bedroom, one bathroom and large wet room with all disabled aids.large tv in each room and balcony in each room. round dining table and chairs in lounge with 2 easy chairs-fridge and plenty of storage-i.e. wardrobe space. breakfast -everything you needed. stay was only overnight prior to going into a villa so did not sample amenities much.

Stayed in September 2023

Our stay was generally a very positive experience. Sometimes the food in the buffet was a little cold for my preference but it was tasty and there was always something to eat.

The food was nice and good selection. Excellent range of desserts and fruit. Location was perfect for our needs. Quiet and calm but close to the beach and the shuttle bus to town was a very good service. Plenty of sun loungers and parasols around the pool. Staff were very friendly and were excellent with our baby.

Stayed in September 2023

The bathroom in our room could do with updating, the shower door wasn't secure so water poured all over the floor. The beach is a bit further away than I thought. We just got taxis into the old town and went to beach there so not really a problem. (Reception will phone a taxi 10e to old town)

The hotel is really big but yet lovely and quiet by the pool with plenty of sun loungers and space in the pool. The lobby and bars are nicely decorated and very clean. The food selection was good, fresh with loads of variety. The bbq was a nice touch. Staff were helpful and friendly.

Stayed in September 2023