Hotel s not in center, Good choose of food but some of the food was like icing cold. One can’t enjoy cold scrambled eggs and cold sausages.

Specious rooms, good breakfast. Hotel is in the pouch area. Very cooperative staff.

Stayed in May 2024

Not too many choices to eat.

Confortable clean and excellent staff

Stayed in May 2024

Nothing

Everything was good and nice

Stayed in May 2024

n

breakfast

Stayed in April 2024

The room door and the furniture , including the bathroom itens need replacement. The restaurant available for dinner is not confortable, has no privacy and it is just another expensive snack bar

Reception staff. Location.

Stayed in March 2024

…starting to look outdated

…clean and great value for money location is good as well

Stayed in February 2024

Wonderful property in a good neighbourhood in Porto. Spacious and quiet rooms. Very well appointed. The staff were ver friendly and accommodating.

Stayed in January 2024

No complaints

Breakfast was a welcoming start to the day with wonderful choices and a wide range of drinks. The whole experience was a great one and the staff were very friendly and helpful. We had a wonderful time at the hotel.

Stayed in January 2024

Breakfast

Stayed in December 2023

Spa is good but could be more affordable.

Spacious spa with very good options for everyone. Comfortable and spacious room to relax.

Stayed in December 2023

Parking charging 25€ per day, why? Should be less.

Everything was great

Stayed in November 2023

The location

Friendly staff and very spacious room

Stayed in November 2023

very little.

Service, the staff and the location.

Stayed in October 2023

I miss portuguese food at the restaurant menu...in the end...Portugal is a great gastronomical destination. Food at the restaurant is good, but pretty boring for this level of hotel

gym, the room, breakfast

Stayed in August 2023

The wifi was not stable They need to have an airport shuttle The heating was faulty but was fixed

The room space Features and ambiance

Stayed in October 2023

On arrival , we found the hotel was located in a business district, a €15 taxi drive to the city We were told that Booking.com had made two reservations for us and that we would have to pay for two rooms! This was not a good start. With the receptionist, we called customer service at Booking.com and a very helpful Bruno confirmed to me that I had only one booking. The receptionist was adamant that the hotel had received two bookings and unless it proved to be their mistake, I would have to pay for the two rooms and getting the question resolved would take some time. The next morning (Sunday) it had still not been resolved and they said their reservations office was closed until Monday. I explained that this problem was ruining my holiday and the receptionist sent an email to her General Manager. Within an hours, she rang me to say that I would not have to pay for the extra room and that they were lodging a complaint with Booking.com as this had happened before ‘too often’.

Staff were very friendly and helpful

Stayed in October 2023

Thank you great hotel

Stayed in September 2023

Pool and spa were closed

Modern a d friendly staff

Stayed in August 2023

N/A

Big room and clean. The room service is excellent

Stayed in September 2023

The air conditioning in the room, though needed, could not be turn off as it kept starting after a few minutes. In order to get to breakfast there was a long queue, as the hostess needed to take each person to their table and there was only one person really doing this.

The hotel is located in close to the city center, though there were many roadworks near the hotel. The breakfast was very nice, fresh and varied. The gym is open 24 hours, though the website reflected something different. The room was very nice and the bed very confortable.

Stayed in September 2023

Swimming pools were not working at that time.

It was big and clean with comfortable beds

Stayed in August 2023

Breakfast: waiting too long to get a tea

The bar. Fantastic staff.

Stayed in September 2023

Muy buena

Stayed in August 2023

Wifi in the lobby and room were quite weak for the 5 star global hotel. I also did not like the pool and jacuzzi in the spa - they looked old especially end part of jacuzzi was dark and scary. Our room included spa access, but I would not pay extra fee to enter. Also, for the room cleaning, the glass door between washing place and toilet needs to be better cleaned... it was not pleasant. And tea cups on the study desk were left uncleaned somehow for two days in a row. So little improvement is needed. Finally, the location is not too convenient to the central Porto - it takes about 15 minutes by car and we took Uber every time.

I liked the room, the bed, the large bathtub separate from the shower cabin and overall luxury atmosphere. Gym was also nicely equipped and open 24hrs. For the club floor, there was a nice lounge and room was spacious.

Stayed in August 2023