nothing

location and service

Stayed in May 2024

the staff welcome and hospitality made us feel very special!

Stayed in April 2024

Nothing

The hotel is in an excellent location and very quiet in the evening. The hotel restaurant and bar are wonderful, with good views of the bridge and river. What made the hotel a 6+ Were Rio and Francois, along with all the other staff. From the moment we walked in to the moment we left, Rio and Francois did everything they could to make sure our stay was perfect. We cannot go into enough detail about all they did for us, and we could tell they were treating all the guests with the same excellent hospitality. If we ever have the chance to return to Lisbon, we will stay here again. Good breakfast as well. Fruits and a carafe of port wine in our room!

Stayed in May 2024

Nothing, it was perfect.

The staff was PHENOMENAL, I cannot say enough about how much we appreciated them. The hotel itself is amazing, the terrace is beautiful, drinks delicious and you could not ask for a better location. We stayed in the attic suite and the balcony/terrace was STUNNING. You can see the entire city, it was absolutely breathtaking. The room was gorgeous, I never wanted to leave!

Stayed in May 2024

It was in a historic area..close access to transit.

Stayed in April 2024

Bath very slippery - needs a mat to prevent a fall.

Very helpful staff, Francois in particular. Great breakfast. Fabulous views.

Stayed in April 2024

I liked how large the bed was, but it was a little firm for my liking and the pillows were hard as well.

This hotel was in a great location, clean and the staff were all very friendly. Be advised it is Lisbon, so you have to hike up or take the stairs to it. And there is no elevator inside. So you will take the stairs again. We didn’t mind working off all the great food though! The view for food and rooms are fantastic!

Stayed in April 2024

Nothing to not like.

A hidden gem. Nice facility, great views, good restaurant and nice staff.

Stayed in April 2024

The location and the views!

Stayed in April 2024

Everything is good!

Stayed in April 2024

Staff very very nice and super location

Stayed in March 2024

No complaints

Luxurious and special with pampering from staff and beautiful view of the moors castle. Wish we’d had two nights

Stayed in March 2024

Superb location, very clean and comfortable, fabulously welcoming staff.

Stayed in March 2024

Everything was great.

The staff was exceptional and welcoming. Momo and Francois were very kind and helpful. We enjoyed the location and breakfast. The bed was comfortable and we appreciated the nice linens. Quiet at night.

Stayed in March 2024

Bathroom does not ventilate outside of room so felt musty but not severe - Quiet room. Carpet in corridor very effective.

Extensive continental breakfast - meats cheese, fruit, yoghurt, breads with cakes and pastries and crepes as well as some buffet hot food - filled us for the day. staff could not be more helpful - there for 6 days and fruit and water replenished in room

Stayed in February 2024

It was good. I did not mind the stairs, just 4 short flights to the 4th floor. If you don’t go up you don’t get the view so it’s a five and take, but it’s worth it. The shower door leaks, not a big deal but irritating.

A lot of space, bright, clean, airy, superb view and a great place to be when Lisbon rains! Easy to get to (take taxi) or lift. Fruit basket.

Stayed in February 2024

the kindness of the employees and the view great place

extremely nice staff. very welcoming a very friendly place !!!

Stayed in February 2024

The duplex room is phenomenal and we chose it carefully by triangulating on the map to.find the best view of downtown and the NYE fireworks. But it would not be for the hesitant of step - there is a short extremely steep staircase to the front door and the internal staircase within the unit is also steep. But if that's not a problem, it's amazing, with 9 windows offering views in every direction. The upstairs heating was a little unpredictable and loud, but with two floors and two heaters, we just let the heat from downstairs spill upstairs and solved the problem.

The location is excellent, close to the gates of Castelo St. Jorge with enough fun stores (try the custom popsicles a few doors away and the canned fish store within site of the door) and restaurants that you could spend a lazy weekend.without wandering too far. The staff (especially Rio and Francois) are friendly and attentive and we received both port and a fruit bowl on arrival - both of which were too much to finish. It was also an easy stroll to some of the best viewpoints and an elevator down to a.comprehensive market, and the room had a fridge and save, and a smart TV. The gift shop below the hotel is great for convenient soda/water and, in our experience, the gift shop just down the hill on the other side of the street was good.for both selection and pricing. (We saw cork caps that ranged from 8 Euro with odd Euro up to 38.Euro with plain cork - he charged us 10 Euro and was even generous enough to explain the more.expensive shops within the castle grounds had higher rent to cover.

Stayed in January 2024

Nothing!

The hotel was located in a beautiful part of the old town close to the castle! The social area and room was bright, clean and spacious with a high standard boutique vibe and exceptional attention to detail. The staff here really made our first visit to Lisbon extra special. Francois and Rio could not have been more friendly and helpful around the clock providing a rather unique personalised service which, went above and beyond anything we have ever experienced before. The extra touches such as a welcome drink, taking our luggage to the room, providing a hand drawn map to help us navigate our way around the city, leaving fresh fruit and port for us in the room etc. really enhanced our experience and made such a huge contribution to creating a truly memorable trip! We cannot recommend this place enough and wouldn’t hesitate to stay here again in the future!

Stayed in December 2023

The hotel was well located, clean and comfortable, but most importantly the staff (Rio in particular) was incredibly kind with us. We felt very welcomed and a bit at home each time we were coming back at our room. Thanks !

Stayed in December 2023

Like others have said it's on a steep hill, but it wasn't really an issue.

Very enjoyable stay. Room was large with the most fantastic view, and the biggest bed I've ever seen. All the staff were incredibly helpful and friendly, constantly checking everything was to put satisfaction and helping with suggestions and directions. The location is ideal, a short walk to the castle and plenty of places to eat and drink nearby. Also had lunch in the hotel when we arrived, and it was delicious (as well as a very generous welcome drink!). Thoroughly recommend.

Stayed in November 2023

Nothing- all was perfection

This is an amazing hotel! The view, the room, the location were all excellent but the staff were exceptionally welcoming, kind and helpful. Many thanks in particular to Francois who went out of his way to ensure our stay was perfect. Can’t wait to return!

Stayed in December 2023

A good location with views across the city. Very helpful staff. Good reception and well looked after.

Stayed in September 2023

This is a boutique hotel without a formal lobby. The lighting in the check in/breakfast area was very bright and could be softer. Also, you have to leave your room key at the front desk when leaving the hotel - it was just a small inconvenience.

My daughter and I had the room with the king sized bed, which was the biggest king I've ever seen, and spectacular views. I loved the spaciousness of the room -- it felt like an apartment -- and the natural light from two sides. The bathroom had two showers and ample room. The bed was comfortable and the room was blissfully quiet. The staff was outstanding, notably Francois and Rio. We loved the fresh squeezed OJ at breakfast and the fact that they prepared an early breakfast for us on our last day. They worked very hard to make sure we had everything we needed. We also loved the Alfama location.

Stayed in December 2023