I would have preferred more hanging space for our clothes.

The hotel was great. The location was excellent. The staff were accommodating and extremely helpful.

Stayed in April 2024

Location and elegant room. Great bathroom. Everything so clean. Service was fantastic.

Stayed in April 2024

The room was not available at check in time, so we had to wait extra 40 minutes in the lobby. We also have to call the reception for wifi problem. The IT staff had to enter into the room to fix the issue.

The hotel is just beyond expectation. The staff were very friendly and helpful. The decor is just absolutely gorgeous. This hotel was definitely worth the stay.

Stayed in April 2024

Rooms could be more spacious

Super centric in the city. Amazing decor. Great and vibey bar. The team is super helpful. It’s super clean. Lots of amenities, generosity and gestures.

Stayed in April 2024

There is one main thing that could have been better, but it is a big thing for us. Rocco is joined to the hotel (review for that separately above). Unfortunately, this is the only option within the hotel to have a drink in a bar. Out of the four nights of our stay, we tried to get a seat here four times. Three times there were no seats at all as it was too busy so we asked if we could take a drink to our room - On the first night we were allowed to take a bottle of wine to our room after much discussion and had a couple of wine glasses however, on the other evenings we were advised that we could only take a drink to our room in a paper cup! Instead, we visited a very friendly bar down the road and bought a bottle of wine from them instead and took it to our room. Whenever we go away, we really like sitting in the hotel bar either before we go out or when we get back to the hotel and not being able to do this did detract from the stay. The only other point would be to say that although the rooms are really quiet from outside noise, whenever anyone left their rooms and shut the doors, the wall shook and it was very loud, although we did get used to this.

Great location, Lovely hotel and most staff were friendly. Although the rooms were quite small, the quality of the furnishings, bedding, toiletries etc were great. Lovely little messages and gifts throughout our stay which were nice. Great double glazing - really quiet at nights. We ate in Rocco a couple of times during our stay and the food and wine was great, we did only eat at lunch time though as the evenings were way too busy for us.

Stayed in April 2024

In the heart of Lisbon, The Ivens Hotel, Autograph Collection, is a true haven of sophistication and comfort. Its perfect location, close to the Tagus River and surrounded by the vibrant energy of the Lisbon city center, offers guests a unique and memorable experience in the Portuguese capital. From the moment of booking to the time of check-out, the hotel staff's service is truly remarkable. We were greeted with warm and attentive hospitality that made us feel truly special. The pre-arrival treatment was marked by exceptional care, culminating in an upgrade to one of the hotel's finest suites. The dedication and attention to detail from the team were remarkable, ensuring that every moment of our stay was unforgettable. The hotel's décor reflects a contemporary and elegant style, with elements that evoke the history Ivans and Capelo adventure. The hotel's theme is seamlessly integrated into all spaces, providing a welcoming and engaging atmosphere. One of the most striking features of The Ivens Hotel is its perfect integration with the Rocco restaurant. The charming ambiance and exceptional cuisine of the restaurant complement the hotel experience ideally, allowing guests to enjoy true flavors in a sophisticated and welcoming setting. Our suite was truly spectacular, and we were greeted with a special treat: a delicious red velvet cake and a bottle of prosecco, accompanied by a personalized message, demonstrating the hotel's care and attention to its guests. Without a doubt, The Ivens Hotel, Autograph Collection, is a must-visit destination in Lisbon. Its combination of prime location, exemplary service, stunning décor, and exceptional dining experience makes it an unmatched choice for those seeking a truly memorable stay in the Portuguese capital. Congratulations to The Ivens for providing such a spectacular experience. We can't wait to return!

Stayed in February 2024

No Spa and no swimming pool

The hotel was exceptional and unique. The location was perfect. The check in and check out experience was excellent. The restaurant was fabulous and the food so delicious. The ambience was amazing. The concierge guys were so helpful.

Stayed in January 2024

Bathroom and furnitures in the room not very functional (little place on which to hang dresses; shower had a leak from which the water spreaded on the entire bathroom floor; no electrical plig in the bathroom)

The bar was one of the most fascinating places to have a drink we ever been into. Breakfast eas also very good

Stayed in January 2024

Absolutely nothing. Just more fruit and healthy options with the Continental breakfast please, although there is also a very good a la carte breakfast.

Fabulous hotel, beautiful décor and luxurious, comfortable rooms, with great attention to detail giving guests the very best experience. Excellent facilities, knowledgeable and friendly staff and an ideal location. Quite simply… superb!

Stayed in December 2023

Everything!

Stayed in December 2023

N/A

Location, decoration and friendly staff.

Stayed in December 2023

Beautiful hotel in a great location to explore the historic section of Lisbon; lots of cafes, restaurants and shops within walking distance. Really enjoyed the holiday ambience around the hotel. Fabulous breakfast buffet and kitchen. Very friendly and helpful hotel staff

Stayed in December 2023

The room was either too small, or needed to be better organized. It felt overcrowded. We were only there for two nights. A prolonged stay would have magnified that.

The staff is excellent. The adjoining restaurant is one of the best in the city. The design is inspired. Great vibe. Did I mention the staff? Excellent.

Stayed in December 2023

Absence of hotel lounge area. Generally speaking temperature in the hotel rather cold and particularly in the bedroom and bathroom. Unable to change the heat in bedrooms Cuisine in the Rocco very ordinary. Overcrowded bar area

Very good breakfast.

Stayed in November 2023

Nothing

The hotel is a modern upgrade to an old building with a delightful, funky interior decor. It's in a perfect location for the old town. We were made to feel welcome by all. The restaurant and bar staff were brilliant, efficient and friendly. Just a great place to stay.

Stayed in November 2023

We occupied a very smart very comfortable big bedroom, where everything functioned as intended. The smart design with a huge king size bed in the middle of the room only had the disadvantage that the breakfast trolley couldn’t pass it, & had to remain in the entrance of the room.

It is a beautifully decorated & well functioning hotel. The Staff was extraordinarily friendly, helpful & efficient. The restaurants Rocco, Crudo Bar & Gastro Bar, all in connection with each other, were absolutely nice, again beautifully designed, efficiently staffed, & with exciting & even delicious menues & very skilled sommeliers. If you want to go for the Italian part of the menu then be aware that it would more precise to name it the American-Italian menu.

Stayed in October 2023

It never ceases to amaze me to arrive and stay at the Ivens hotel. The experience, the surroundings, the rooms, the staff... Nothing fails! Thanks Ivens Hotel :)

Stayed in August 2023

Room:Size: T I N Y.  Did I say TINY?  Yesss.  And like I said, we are from NYC so we are used to small spaces.  There was room for one suitcase but the other - good luck.  Time to battle it out with your spouse for prime floor real estate!  My suitcase was one that opens into two halves (ok, large I know but I just had the one) and this took up the entire floor space on the side of my bed.  Can't count how many times my foot ended up in my suitcase when trying to get out of bed.  And there were small chairs and tables at the foot of the bed which we never used, because, you guessed it - they were covered in our other bags/carry ons etc.  So cramped.  Closet didn't have much space either.  Maybe if you are a solo traveler it would be fine but for a couple with a decent amount of luggage on a European vacation for over one week it was not comfortable.  And this was not a low tier room.  This was a room we paid extra to have a balcony.  On that note, this balcony door was the only window in our room and since it was past the foot of the bed you could basically not see anything out of the room unless you stepped into the balcony alcove.  Otherwise you would just look at the walls.  Which brings me to my next point...Decor: Did a small earthquake shake the Ivens hotel so that all of the decor and artwork slid down the walls to land in the lobby and restaurant?  Why is the main level so beautifully decorated with paintings, colors, lights, etc and the interior of the bedroom had barely anything?  Behind the bed was a lovely large tapestry but since the only place to sit in the room (remember: chairs covered with stuff!) was on the bed with your back facing the headboard you basically looked at 3 white walls, a white ceiling, and no outdoor view.. but at least there was a quirky yellow bug sculpture on the wall.  I expected more from such a fancy hotel at the price we paid.  But again, maybe this was just our room, lucky 404!

My husband and I stayed at the Ivens Autograph in Lisbon for four days and while we very much enjoyed it, we had mixed feelings.  We've stayed at many hotels and resorts all around the world and I usually don't review them but there were several aspects of our hotel that we wished we had known beforehand so I will share here with others.  I was a bit shocked at all of the 5 star reviews but maybe they did not stay in our room (404) because the other rooms in the photos look better.  Let me start with the positives! Hotel lobby and staff: Amazing decor!  Wonderful concierge and door staff - so kind and helpful!!  We sat in the lobby numerous times testing out all the different nooks and chairs - very well done!  And the smell, wow, takes you to a botanical garden! Rocco restaurant: The restaurant attached to the lobby of the hotel was also amazing.  Unique decor, trendy, delicious food, great service - and we are from Manhattan with many great restaurants and we were still very impressed.  Loved the dj too, pretty cool to have such "action" on a Monday night.  Fun weekend feeling every night!  .Location: Central, good.  But be prepared to walk up and down hills on (sometimes slippery) cobblestone - so ladies wear flat shoes with traction!  The street itself is nothing special.  Check out the ceramics store across the street, gorgeous pieces. We had a nice time but for this level and price there were more disappointments than expected.  I know you cannot change the room size in this old historic building.  My advice: dig into those pockets and decorate the bedroom walls in the same theme as the rest of the hotel, add some shelves and hooks to the bathrooms, and consider changing room 404 to a queen bed (if you offer that).  5 stars for the positives,  3 stars for the negatives, so giving it a 4 star review. :)  Next stop: Algarve!

Stayed in July 2023

nothing

location and ambiance staff everything so good💫

Stayed in July 2023

Great location, close to fantastic Michelin star restaurants and Bib Gourmand restaurants. I loved the daily times the turn down service would provide along with excellent snacks.

Stayed in June 2023

EVERYTHING

Stayed in May 2023

good bar restaurant

Stayed in February 2023

Somehow I couldn’t use my master card to secure the booking and even to pay, was very strange and inconvenient since everywhere else in the city I could have used it. But the reception handled the issue gently but still it was inconvenient…

Everything, amazing design, great bar, staff excellent

Stayed in April 2023

Very friendly and professional. We enjoyed 4 nights without any discomforts. Nice restaurant and breakfast included option was worth enough. Thank you Ivens (;D

Stayed in January 2023