the décoration (looks like a psychiatric hospital or a delux clinic) the service (not at all appropriate for a 4/5 stars hôtel) and for the price the ambiance

the view

Stayed in July 2022

the staff were snippy, there is no sushi bar as advertised and we didn’t get our wake up call as requested and confirmed.

the blue calming modern aesthetic, salt water pool and lots of lounging areas.

Stayed in May 2022

Almost openly hostile reception desk, super-focussed on what we had to pay extra for, all very strange. Equally, being asked to prepay the entire stay, never come across that at a 5* hotel. Worst of all, payment was required to use the indoor swimming pool (this was not written anywhere on Booking.com), and was only for >16yr olds, this was not written anywhere either. They seemed to be completely indifferent to my 8-10yr old kids having to swim outside in the half-freezing pool, if at all. And yet, it was clear many people broke the "no people under 16 at the indoor swimming pool rule". All very shoddy

Very nice size rooms, in particular the suite. Very clean, nice amenities.

Stayed in April 2022

Service, very arrogant staff, half an hour after checkin I would gladly move to another hotel. Pool - Paying 25€/person/day to use internal pool was a negative surprise, especially if we're talking about a 5* hotel. Actually it was the first time I was asked this kind of value in a 5* Hotel. Suggest to include that info when booking Some of the public areas need small renovations

Room was great and comfortable 5* level, balcony is a Plus. View was also very nice. Breakfast is a Plus, especially to have the possibility to have eggs cooked at the moment

Stayed in April 2022

The reception team watched us walk in from the car park with 5 bags and then didn't bother to look up when we arrived. We were also advised the restaurant was closed and the golf club couldn't take us so first impressions were poor. In fact I considered leaving. We decided to have room service on our balcony and things looked up from that point.

We stayed in mid November which is probably not the best time to experience the resort. Our corner suit was superb and had great views. Friendly staff. Very good golf course.

Stayed in November 2021

You have to pay additional fee for swimming pool (seawater not freshwater ) Turkish bath smells terrible of plastic. The quality of pool and sauna and turkishbath very poor. Also the construction pending next to hotel is not nice cause all the day you hear noice !

The kitchen is amazing !!! The best breakfasts we had, also delicious dinners and good wine. The strongest side of the hotel

Stayed in October 2021

1 not much food choice if you are a vegetarian, like literally cheese and French Fries (basically they are hot crisps) 2 hotel was vertically empty and whilst a lack of guests was expected given travel restrictions, we felt that this had almost made the staff lazy. There was a golden opportunity to go the extra mile to ensure repeat custom from the few guests they had for example, room upgrades (there were plenty of spare top end rooms), a free drink from the bar, I mean I could go on, but given lack of guests/atmosphere we felt that the few guests they had could have been made to feel a little bit special. We thought if the film ‘Passengers’ it felt like that at times, only guests at dinner, only guests using the bar. 3 it’s not really a 5 star, no help with our bags on arrival - fine no tip then! 4 cranes in every direction - there is a lot of building going on around the property 5 - Clubhouse staff not exactly ‘on it’ we waited 15 minutes to put our order in for lunch after asking for menus 6 - there is no division to the hotel main areas, it’s like one huge modern cowshed 7 - bathroom in the room is far from private… glass doors, see-through from waist upwards 😂 Accepting these are difficult times…. Overall value for money? - not good What did the hotel do to try and get us to come again? - nothing Would we go again? - no

It’s clean… Huge comfy bed Good breakfast! The golf course

Stayed in September 2021

Hotel without a soul. The management is looking for your money and not your happiness. Had the worst experience of my life here. Will never come back..

Stayed in September 2021

Strange atmosphere, no ownership, untrained staff, unpractical lay out

Stayed in July 2021

Very poor interior decor, just one outdoor pool, no kids pool, poor breakfast and AC makes lots of noise making the beautiful balcony very unpleasant. On top of the it terrible noise from constructions around from 8 - 6 pm.

Location, in one of the most beautiful areas of Cascais, specious room.

Stayed in July 2021

The staff wasn’t very responsive to a problem with the electricity in the room. No solution was offered even though this is a 5 star hotel. We had to wait until they decided to come back and fix the door box after several trips to the reception. The terrace was not clean. The pool is much smaller than on the pictures. The person in charge of the availability of the deckchairs, gave us a place already occupied, it was very embarrassing but not for him. For a hotel of this standard, the staff and facilities were not up to scratch.

The view and the restaurant are amazing!

Stayed in July 2021

Staff at the hotel's restaurant (evening shift) was rude, made some visibly annoyed faces because we were supposed to reserve a table (I am sorry, hotel has a policy to charge 35 euro if we bring outside food, you have NO RIGHT to ask to book a table in advance to eat in such a case), then once we sat at a bar stool sitting area because other tables were reserved we were ignored for almost 15 minutes and no one took our order, 3 other tables who came after us were served BEFORE us, so we decided just to leave and eat in the city instead. No one apologized to us. Also, the menu is not suitable for vegetarians, the only starter is french fries and there was only one vegetarian main dish. They even made a mistake and put seafood rice as a vegan dish if I recall correctly... SPA was extremely overpriced (couple's massage costed more then the room itself with breakfast included) and did not work on Sundays so if you plan a weekend getaway, do it on weekdays :) Pool was supposed to be hot, but in fact was not. Also does not work on Sundays, which is ridiculous.

Very nice rooms, awesome bed, good room service. Concierge staff was very nice, polite and helped us with a few special requests, but the room was exactly what me and my wife were looking for honestly so all other things did not matter. Breakfast selection was also good with lots of fruits and cheese to choose from.

Stayed in May 2021

We were allocated with a 3rd floor room (343). Unfortunately the extraction system for the hotel is located on the flat roof immediately over this room. The constant hum and vibration of the system made rest impossible. The odd number rooms are also constantly in the shade.

Very large rooms and balcony. Food excellent and breakfast very good. Nice bed linen and towels.

Stayed in June 2021

The service!!! The entire weekend was a train wreck pf bad service specially outdoor areas and restaurants. On top of which they had staff without masks serving outside and when I questioned the person he told me he didn’t need to wear a mask!!! I reported this to every person as this is COMPLETELY UNACCEPTABLE!!

The location and facilities

Stayed in May 2021

As we are on a pandemic crises the hotel did nothing to provide guests a safe stay. Their were guest inside the facilities without a mask - mandatory - staff didn’t provide cleaning of common usage facilities (such as tables, payment machine, front desk etc) Restaurants only serve indoors (except for the pool service), the room service is poor, and the worse it’s the breakfast buffet. No conditions! Sadly because this is a great hotel but this was my observation and even left earlier than Scheduled..

It’s the 4th time I was at this hotel. Facilities are amazing and staff friendly.

Stayed in August 2021

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Stayed in April 2024

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Stayed in March 2024

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Stayed in February 2024

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Stayed in November 2023

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Stayed in November 2023

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Stayed in September 2023

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Stayed in September 2023

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Stayed in August 2023

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Stayed in August 2023

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Stayed in August 2023