Vilamoura , 8125-901 Vilamoura, Portugal
#44 of 498 hotels in Vilamoura
Guests' ChoiceBased on 1461 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.7
Facilities
8.9
Staff
9.2
Value for money
8.0
Free WiFi
8.3
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End of dialog contentReviewed: 28 May 2024
Claudine
United KingdomThe only thing was the conferences … there were two really busy conferences during our stay and breakfast therefore was very noisy as was the areas they used for breakout. You could not find a seat in reception area or to have coffee or cake. It was very busy and very noisy whenever they were not in their meetings.
The location is fantastic. The staff extremely helpful. The rooms are comfortable and we were given a room with a great view. Housekeeping very efficient and clean.
Stayed in April 2024
Reviewed: 28 May 2024
Kerry
United KingdomAir con does not go down as cold as i wanted it stopped at 19 degrees and 21 some days
Location was excellent, our third time at this hotel
Stayed in May 2024
Reviewed: 28 May 2024
Ian
United KingdomTotal professional manner from all STAFF
Stayed in May 2024
Reviewed: 27 May 2024
Siobhan
IrelandPool -ease of access. Steps steep and no hand rail. No rail in shower and slippy. Ladder into indoor pool difficulties. Dining facilities limited in the evening to steakhouse.
Lovely room overlooking sea. Clean, luxurious, great facilities and food
Stayed in May 2024
Reviewed: 23 May 2024
Louisa
United KingdomNothing.
Lovely clean rooms with the best views. Breakfast was brilliant and the staff were excellent. Location could not be better.
Stayed in May 2024
Reviewed: 21 May 2024
Chris
United KingdomYou can't beat the location. Fantastic place and the staff were always smiling.
Stayed in May 2024
Reviewed: 16 May 2024
Catherine-anne
South AfricaTHE STAFF WAS AMAZING, VERY HOSPITABLE, VERY ACCOMODATING AND EXTREMELY HELPFUL AND FRIENDLY. BREAKFAST WAS HEALTHY & WONDERFUL, EXCELLENT VARIETY TO CHOOSE FROM. MY STAY WAS VERY PLEASANT, I DEFINITELY WILL STAY AT TIVOLI ON MY NEXT TRIP.
Stayed in May 2024
Reviewed: 16 May 2024
Emma
United KingdomWhat an amazing hotel,have never stayed anywhere more perfect. Staff,food,location just everything ❤️
Stayed in May 2024
Reviewed: 15 May 2024
Clarke
IrelandThe charge for coffee in rooms, I feel it should be free as part of the package
Excellent selection at breakfast and staff were extremely helpful and friendly.
Stayed in May 2024
Reviewed: 13 May 2024
Robert
United KingdomHonestly there was nothing negative about our stay here other than the unseasonably mild weather!
Set in a great location in the Marina, close to all the restaurants and bars, the staff were all really helpful and friendly including the room cleaners, definitely felt that nothing was too much trouble and they all smiled.
Stayed in May 2024
Reviewed: 11 May 2024
Fiona
IrelandClean, friendly staff and it airy
Stayed in May 2024
Reviewed: 9 May 2024
Louise
United KingdomService in the argo bar was poor. There were 7 of us ordering drinks at 6pm waited on by what appeared to be the head waiter - we ordered, at his suggestion, some of the house special cocktails, glass of wine, beer and a coke. We waited over 40 minutes for them to arrive (without peanuts - which were previously offered at every order) and one drink didn't materialise at all!! We even had to call the restaurant to delay our table reservation!!! We felt this was due to the fact that there was a very large conference being held at the hotel and the staff were overwhelmed with the amount of people. This is our fourth time of staying at the Tivoli at this time of year and have always chosen it for its outstanding service and pure luxury - however we shall now double check if our booking coincides with a conference being held at the same time. On other occasions at the argo bar, we felt service was below that of previous visits and resulted in long waits and feeling of being ignored.
Reception staff and doormen are always very polite, professional and friendly, as are the housekeeping staff. Great size room and bathroom. Excellent choice at breakfast.
Stayed in April 2024
Reviewed: 6 May 2024
Mark
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: 28 April 2024
Nina
Spain1. The bathroom door of room 627 scrapes the floor. 2. The balcony door edges were making an annoying noise even if they weren't being touched. I believe it was due to the wind (they didn't make the noise when it wasn't windy), but regardless, it gotta be fixed. 3. Why is there no iron in the rooms?
1. The pillows were perfect. 2. Props to the huge minibar selection.
Stayed in April 2024
Reviewed: 24 April 2024
Rebecca
United KingdomYou are not made aware of how loud a Marina view room will be until 3am in the morning. The lift service was outdated, and i got hit by the heavy door lift every time we used these. The bathroom is not 5 stars, and although the room is very tasteful, the facilities of the room are not 5 stars. The bed and pillows are extremely soft and uncomfortable. The exit barriers also do not work often when in a car trying to get out. Our cabs were often stuck there for 5/10 minutes trying to leave. The spa area is just a pool with no other facilities unless you get a treatment.
The communal facilities were great. Pool area, lobby, bars, and restaurants. The view was very special of the Marina too. The staff were all very helpful and friendly and the spa treatments were very relaxing.
Stayed in April 2024
Reviewed: 22 April 2024
John
United Kingdomnothing
everything
Stayed in April 2024
Reviewed: 21 April 2024
Catarina
Mozambiquebreakfast in the room for those who already have direct access is very expensive at 15 euros, I thought it was exaggerated
The smile of the people
Stayed in April 2024
Reviewed: 17 April 2024
Richard
United KingdomNot one complaint. First class
Everything. Staff were excellent and had a super stay.
Stayed in April 2024
Reviewed: 16 April 2024
Ian
United KingdomLocation was spot on and right in the marina where we wanted to be. The staff were very friendly and helpful. They even valet parked our car! Just stayed one night as we were exploring the area but all was very satisfactory.
Stayed in January 2024
Reviewed: 13 April 2024
Martin
IrelandIt would been nice to have nightly entertainment.
Stayed in April 2024
Reviewed: 11 April 2024
William
United StatesThe ability to change my reservation. I had to pay for 2 nites I didn't use.
The visit.
Stayed in April 2024
Reviewed: 10 April 2024
Ollie
IrelandBeautiful location and beautiful place to stay. Would definitely return
Stayed in April 2024
Reviewed: 10 April 2024
Sinead
IrelandMinor quibbles only. There is a Nespresso machine in the bedroom (which is great), but I only discovered afterwards there's a €2 charge. This shouldn't be necessary. I feel the shower could benefit from a grab rail - it was a bit slippy when wet - I had to put down a towel for my elder companion to stand on.
This is a fantastic hotel, with brilliant staff. Nothing was too much trouble. I was travelling with a very elderly relative and everyone was very helpful. The room was spacious and comfortable. We had a 'marina' view which meant it was a little noisy at night (but that's hardly the hotel's fault). Would book sea view next time. Lovely range of toiletries and very fluffy bathrobe and slippers. Breakfast was perfect, except for the coffee I'm afraid. Sunbeds were plentiful and prices were as expected for a 5*.
Stayed in April 2024
Reviewed: 7 April 2024
William
United StatesBeing a captive to Bookings. Com is crappy. You should remove your hotel from this difficult partner.
The staff, mostly, were friendly and helpful. I particularly liked the bellmen and the concierges.
Stayed in April 2024
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