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Reviews of Vila Gale Collection Palácio dos Arcos 5 stars

Largo Conde de Alcáçovas, 2770-031 Oeiras, Portugal

#1 of 12 hotels in Oeiras

Guests' Choice

Review score

Based on 210 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.0

  • Facilities

    8.9

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 29 April 2024

    10
    The stay was very good and pleasant and I am eagerly waiting to stay again in this hotel and its other branches in other
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Great view, clean and beautiful, near to sea, great pool and garden, and friendly staff.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Comfortable short get away.
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 1 night

    Free Coffee and tea and higher level toiletries in the room would make sense for a 5 star hotel.

    Big rooms, comfortable, amazing views, extremely nice staff. But I have to mention Andreia at the reception who went the extra mile as I lost my phone in the pool (unaccessible place) and managed to get it (surprisingly quick). Determined and very professional.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    A great experience
    • Leisure trip
    • Couple
    • Premium Double or Twin Room with Sea View
    • Stayed 3 nights

    Everything was wonderful.

    Everything was wonderful. The staff was super helpful and friendly. Breakfast was delicious. The room was clean and spacious.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    9.0
    Superb
    • Business trip
    • People with friends
    • Double or Twin Room with Pool View
    • Stayed 5 nights
    • Submitted via mobile

    The hours for the wellness should be until 11pm

    Room, staff, breakfast,…

    Stayed in March 2024

  • Reviewed: 26 January 2024

    10
    Beautiful and authentic
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful and authentic hotel. Delicious breakfast, spacious rooms and comfortable bed. Lovely staff. There is an old chapel inside the hotel! It is like a museum!

    Stayed in January 2024

  • Reviewed: 24 January 2024

    10
    I recommend this hotel to stay
    • Business trip
    • Solo traveller
    • Double or Twin Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast has limited choice , it would be perfect if there are more options

    Good ambiance, feel comfortable, location is a bit far , but manageable

    Stayed in December 2023

  • Reviewed: 31 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    One of the robes was already not in condition at all. Lack of strong/central light in the room, ie. from the ceiling. Limited offer of gluten-/lactose free products at breakfast.

    Spacious room with sea view and large balcony. The spa was great. The staff at breakfast were friendly, paying attention to everything.

    Stayed in December 2023

  • Reviewed: 31 December 2023

    10
    Great breakfast and very spacious bedroom
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    NA

    Very spacious bedroom, great breakfast

    Stayed in December 2023

  • Reviewed: 5 November 2023

    10
    Perfect relaxing stay at the sea front with 20 min commute to Lisbon
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Pool View
    • Stayed 5 nights
    • Submitted via mobile

    We liked everything.

    The mix of old/ traditional and new, the very friendly staff, large and beautiful room with amazing sea view; spa: sauna and pool

    Stayed in November 2023

  • Reviewed: 22 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 3 nights

    All the above were super

    Stayed in September 2023

  • Reviewed: 15 October 2023

    10
    Perfect to spend quality time with my partner!
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    The noise coming from the air con units during the night.

    I love coming to this hotel. The collection is beautiful, the room view, the pool, the spa everything is brilliant!

    Stayed in September 2023

  • Reviewed: 10 October 2023

    10
    Excellent facilities
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    The staff were very accommodating and kind, and gave us a nice room with excellent view when I informed them it was for my partner’s birthday. The pool and sauna facilities were great, and the location is near beaches and many restaurants. Great location if you’re looking to relax.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    9.0
    Muito lindo!
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    The dinner took a little long to be served despite pre-ordering. Albeit, it was excellent!

    The staff were very helpful and attentive. Location is quite central, nice breakfast selection

    Stayed in October 2023

  • Reviewed: 4 October 2023

    8.0
    Lovely location, room, facilities and staff.
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    QR code provision for getting info about menus (Spa etc) and associated vila gale app didn't work well for us, app seemed to be corrupted with adware/pop ups for us. Coffee expresso capsule complimentary one each on day one arrival was appreciated but day rate does not include any complimentary room tea of coffee beyond day one. 1 euro per capsule charge. Got this info when we asked not aware of it otherwise.

    Lovely staff and facilities. Breakfast was very good. Very clean too.

    Stayed in September 2023

  • Reviewed: 28 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast could be better.

    The view from our balcony. The beautiful grounds and landscape. The room size.

    Stayed in August 2023

  • Reviewed: 13 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted via mobile

    The temperature of the pools is too cold, we do not use them for this reason. I would have liked a kettle in the room to make tea.

    The staff that works at this hotel is wonderful. Sofía and Joao are lovely, they did everything to make our breakfasts very pleasant and we had everything we needed. They took wonderful care of our little girl. Breakfast is very good and the service is perfect. The cleanliness of this hotel in every corner is unbeatable. Congratulations to the cleaning team because they do a very hard and excellent job. . We loved the facilities, the room and the bed was very confortable. The children's areas are very well maintained. The chocolates that leave you every day with a poem in the room are a beautiful detail. If you want to relax it is an ideal place.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    10
    This is certainly a hotel I will stay at again.
    • Business trip
    • Family with young children
    • Double or Twin Room with Pool View
    • Stayed 5 nights

    Breakfast is great, staff are polite and remember your preferences! They've maintained the integrity of the property & have all the modern conveniences. Location is great - away from Lisbon which is still easily accessible.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Pool View
    • Stayed 2 nights

    Absolutely nothing to fault.

    Lovely hotel with decent sized modern rooms. Great staff, good breakfast. Highly recommendable if you don't need to stay downtown Lisbon.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    Long waiting at dinner, to serve the food, with a Child not always easy.

    Great Break magst, Great Location - close to train, beach and supermarket. In the middle of of Lisbon and Caiscais

    Stayed in September 2023

  • Reviewed: 3 September 2023

    9.0
    Charming palace hotel with seaview
    • Business trip
    • Solo traveller
    • Double or Twin Room with Pool View
    • Stayed 2 nights

    WiFi is of uneven strength, but Ok in the rooms for teleconf.

    charming hotel in a superb location, seaside with very nice restaurants and sights in the neighborhood. Spa and two outdoor pools, a small nice park, good restaurant and excellent breakfast,friendly staff.

    Stayed in September 2023

  • Reviewed: 3 September 2023

    10
    Ver recommended
    • Business trip
    • Group
    • Double or Twin Room with Pool View
    • Stayed 3 nights

    Very nice hotel, we use for business trips. Very comfortable after a day of work, chill out by the pool or spa and do some food hunting.

    Stayed in August 2023

  • Reviewed: 29 August 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double or Twin Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    The gym is a bit under equiped and the location next to the swimming pool makes it too hot. The light in the room could be better and more easy to operate centrally then individual switches in the power cords.

    Rooms are comfortable and very clean. Facilities of the hotel are good. The staff is friendly and attentive.

    Stayed in August 2023

  • Reviewed: 29 August 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double or Twin Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    The only hotel I knowing that does not have any irons. So to iron a shirt (after business traveling) one has to use their paid laundry service

    Big rooms, nice pool

    Stayed in August 2023

  • Reviewed: 25 August 2023

    9.0
    Very nice location for holiday We recommend it!
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed (2 Adults + 1 Child)
    • Stayed 8 nights
    • Submitted via mobile

    The cleaning ladies you must speak with the receptionist to make them do their job

    The hotel, is located ideally to visit, Lisbon, Sintra, Estoril, etc. The breakfast was good, the dimensions of the room and the pool

    Stayed in August 2023

Showing 1 – 25

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