Everything was great, the staff, the room, the breakfast, we were happy with everything.

Stayed in April 2024

Restaurant is NOT a 5 star.

Amenities are nice. 5 star hotel would have people waiting outside to help with bags and offer drinks, and other details for instance.

Stayed in April 2024

Personnel at reception is very slow and not professional. Place is overcrowded, service at the restaurant is super slow. The amenities in the room are poor: no hair conditioner in the shower, no tea in the room, no alcohol in the mini bar. Overcrowded with kids.

Spa is great, pools are really nice and it is located in a great place

Stayed in April 2024

As above

Only one night so difficult tobanswer

Stayed in April 2024

WiFi is sooooooo bad. I missed a business meeting because of this WiFi.

Fantastic swimming pool

Stayed in April 2024

Breakfast was ok but not amazing - I’ve had better options and presentation at other hotels. Brunch buffet was average.

Kids club, swimming pools, location, apartment

Stayed in March 2024

About 6 kms from the historique part of Sintra. But taxis , Uber and Bolt were available and reasonably priced

Excellent hotel. The staff were exceptionally helpful. The hotel is very modern and has a wonderful childrens program.

Stayed in March 2024

There were construction works in the same tower we stayed, strong smells of paint, I asked for different room, but they said are fully occupied ( I saw little people around). Also, it has a bad smell in the reception, and the buffet menu doesn’t have good variety.

Spacious apartment, quiet location, new facilities, pool and kids area.

Stayed in February 2024

Water in the shower suddenly gets too hot or too cold. Waited a long time for the check in.

Good breakfast and beautiful views.

Stayed in February 2024

The location is perfect, amazing view for Sintra. And the territory of the hotel is well-kept and comfortable.

Stayed in February 2024

Hi, I liked area, playground for kids. I did'n know that family room located in another building, so we need to go to pool with all clothes (and we can't change room, because it was Booking order. But everything else was good, thanks.

Stayed in January 2024

at the time there were lots of families with kids, lots of noise

Stayed in December 2023

We hope to have more options for dinner. It could have been better also to add more condiments.

Kid's club

Stayed in February 2024

The bathrooms in the room had glass doors, which don’t allow you any privacy. The bed wasn’t comfortable.

It’s a new and very beautiful hotel with a breathtaking view and a well trained staff.

Stayed in January 2024

The location far from main center

The view of the property

Stayed in December 2023

For a 5-star hotel, the layout of the bedroom could be better for a family with kids (the bed for the kids could be better (instead of sofa-bed). Price of the Buffet is expensive when comparing to restaurants in the city.

Everything was great! Excellent service, great room size, beautiful facilities and green area, great indoor pool, awesome breakfast. We didn’t use the outdoor pools (winter season) but they are nice.

Stayed in December 2023

Coffee at breakfast

Breakfast but coffee was not good. Swimming

Stayed in December 2023

Too crowded. It is a family hotel focus on children.

Staff was attentive and the hotel and room was very comfortable.

Stayed in December 2023

As a mature couple who travel a lot, this hotel is aimed at families with small children and young couples. Not really for us, rather noisy at breakfast and pool full of children.

Easy parking, good location for Sintra, you do require a car as out in quite location. Great view of Sintra Palace.

Stayed in November 2023

Our bed had dust bunnies below it. There should be a disclaimer that you need shower caps for the indoor pool and Jacuzzi. And that if you don't have one, its 5€. There could've been more towels available in the room as well as an extra blanket in case its colder than usual. It feels like although you pay for your stay, many things cost extra, which isn't disclaimed before. Also having to schedule a time to go to the indoor pool is just silly and the same with the dinner. If I want to go, I should be able to go whenever I want. I paid for it. I know these are small things, but it takes away from the overall experience. Also the staff at the reception told us if we have any questions to just call reception. I tried and nobody picked up. For last, and this is in no way the hotels fault, but the room next to ours had a weed smoker. Which I'm okay with in general, but when I opened the balcony door at 7AM, the only thing i could smell was the weed and not the fresh Sintra air.

Staff was amazing, room was comfortable with a great view, indoor pool was nice and Jacuzzi as well. The food was really good, never ate Pesto Gouda before and it was so nice. I quite enjoyed it. Maybe a once a year vacation with the spouse

Stayed in November 2023

Breakfast choice could be wider Cleaning smell should be changed (in lobby/reception/hallways) Slight renovation might help, slightly outdated

Inside pool Tasty cocktails Nice personell

Stayed in November 2023

The pool was great

Stayed in October 2023

Never take the unpaved road google maps might suggest you.

Animation team for kids

Stayed in November 2023

Safety issues- some paint/plastic was scrapped off from the water slide in the kids pool and we got a serious cut in the elbow- I told the staff but she didn’t take it very seriously. No view in the family room

Kids friendly

Stayed in September 2023