Beautiful located on the river Douro, this new hotel gives you everything you need. From a luxurious entree you drive to this grand hotel. The staff is still learning, they just opened in June. But once these little issues are solved, you really feel like a king. The rooms are high tech, from electric closed curtains to Total shut down of the lights beside your bed. The restaurant has a beautiful 5 course menu, with wines that can be selected by the glass. All the rooms are highly decorated with a modern touch. Outside you will find, in a very big garden, a large swimmingpool and poolside bar. What a splendid hotel, that gives you a royal, almost majestic feeling!

Stayed in September 2021

We loved every single moment we spent a the hotel, one of the best places to stay in whole of Portugal. The service is unmatchable, staff is friendly and professional, interiors are luxurious and welcoming. Perfect stay and we definitely will be coming back many times

Stayed in July 2021

At the riverside, walkingspace, beautiful decorated hotel, unbelievable sweet staff, very comfy rooms. I am vegetarian and chef cooked me amazing rice with porcini. Very much recommended

Stayed in August 2021

This is the up and coming hotel in Portugal. It just got opened and you would be already hard pressed to find a better spot in the country. The decor, the facilities, the staff... all 10 in my book. Congrats!

Stayed in August 2021

Location is very removed from everything, and during the winter kind of depressing as the area outside is all closed down. I wish I had chosen a hotel near town, or just across the bridge. The neighborhood is residential, not particularly pretty and far. I expected more from the food of both the casual restaurant and for breakfast. I am not a fan of all the gold / flashy decor, but nothing wrong with it, just style preference. I thought the main hotel building would be the pretty red house from the pictures but it is actually the big grey box hidden behind it. We also couldn’t get the room temperature to work properly…

Very friendly service, at front desk and restaurants. Room was big, comfortable bed. Helpful with reservations. Blackouts work well! And they had a great crib for my two year old.

Stayed in January 2024

Most of the facilities in the spa/bath area were not available during the period of stay, just the indoor pool and hot tub were available to use.

Stayed in September 2023

Airco is switched off during the night in our en our friends room. So nights were warm. No drinks allowed at the pool area so outdoor possibilities are a bit poor though the hotel and its garden might enable alot of possibilities

Location and staff Boat shuttle to Porto

Stayed in August 2023

Small and absolutely not convenient bathroom. Technical problems in check out, I have spent 15 min for waiting incl taxi charges. I did not found fitness room. Absolutely stupid rule that guests have to wear swimming cap in indoor swimming pool, stupid because it is not olimpic pool for sport swimming, just usual small. Very noisy guests and very slow service near outdoor swimming pool.

Amazing dinner and the team in the dining restaurant, very good job! Really nice design, except big failure with bathroom. I love the garden with view at Porto. Nice cocktail bar.

Stayed in July 2023

The staffs are like “Black Comedy”. It supposed to be 5 star hotel. Staffs seems very restless and staff kept forgetting many things. That happens if Staffs are exhausted of working . Not well trained to be at 5 star. Thats why I descried as Black comedy.

This is impeccable property . Out skirt of Porto city .

Stayed in July 2023

not being able to sleep due to being placed behind a restaurant and then to a room with a bad AC. eventually I did sleep one night when I got a third room change which was good.

amazing rooms + location

Stayed in June 2023

we didn’t quite anticipate how cut off from everything it was

beautiful building and rooms and spa were amazing.

Stayed in June 2023

First, we were unable to sleep as our room was very hot with a faulty aircon for two out of three nights. Someone was called to the room but was unable to resolve the issue. They offered to move us to another room, but then they advised that the other room was experiencing the same issue. They called in a technician the next day who was able to resolve the issue; however, the issue was back on our third night. This led to a highly disruptive stay and prevented us from getting adequate rest. Based on other reviews, cooling seems to be a known issue so it’s quite disappointing that a hotel of this calibre hasn’t done anything to appropriately address the problem. Second, the hotel has a gated entrance and they do not always answer the intercom. The gate is located a decent walk down a steep slope to the lobby so it’s really quite inconvenient to be stuck at the top. Third, they offer coffee and tea facilities in the room but tried to charge 10 euros for us to get any milk or cream. Two phone calls and a visit to reception later and there was still no budging on this insanity. Worth noting too that the lady we were speaking with was extremely rude. I believe the manager overheard some of these discussions and later called to apologise and offered to resolve the issue, which was most appreciated, but the whole ordeal was very odd. Fourth, there is a lack of basic customer care and focus that you’d expect from a 5 star hotel. Given our poor experience, you might expect they’d be interested in hearing out our concerns. Many hotels might comp something off our F&B bill as a gesture given we came to a hotel to sleep and weren’t able to do so. They offered us a free cocktail at their bar during a FUTURE stay. Thought this was quite poor form given they had given us no reason to return.

The building and setting is stunning, design inside and out is beautiful, and several very nice staff. We didn’t get a chance to eat at the main restaurant as they were fully booked but we ate at the bar which served fantastic food and had an amazing bartender. Various small details that they’ve nailed, from Reidel drinking glasses in the room to Jo Malone amenities. They’ve clearly put a lot of effort into ensuring many aspects are perfect so it’s a shame they’ve let us down on some of the most basic expectations of a hotel. They’ve honestly got the potential to be an amazing world-renowned hotel so hopefully they’ll get there at some point.

Stayed in October 2022

Upon arrival to our room the bed board was poorly secured to the floor and we were afraid it would fall on us during the night. A replacement room was eventually provided but without an apology from management, just from the lovely bellboy. That room also had issues, the clean and do not disturb sign wasn’t working, the door would only close if extreme force was applied. We reported the issues and we’re informed the maintenance service wasn’t available. On top of that, housekeeping left our bedroom door open all day. Due to the lack of a do not disturb we informed reception whenever we would be resting, but still a member of the housekeeping barged in after only nocking once and without waiting for response. Room service was quite disappointing, the chocolate mousse had actual red chilli peppers inside, and was uneatable, so was the raw burger, when we ordered medium well. In the hope of relaxing I booked a relaxing massage and facial treatment. Although maintenance was supposably not available for our door, there was maintenance and drilling noise outside the SPA during my facial. After a 2 hour SPA treatment I was rushed out and not even offered a cup of tea. At checkout no one asked if we had any complaints, they stated they knew we made some complaints, barely apologised, and no compensation whatsoever was offered. Sadly the hotel doesn’t offer the 5 star service they should.

Well decorated and good views over the river.

Stayed in October 2021

not clearly signed, a taxi driver tried to drop me off at the staff door should have a sign to say main entrance further down

beautiful designed and decor the small touches

Stayed in May 2022

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Stayed in May 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in February 2024

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Stayed in February 2024

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Stayed in January 2024

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Stayed in January 2024

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Stayed in December 2023

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Stayed in December 2023

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Stayed in November 2023