“i had booked one night, but when I attended the hotel,they told me there was not room for me,I waited for outside whole night can't sleep.also I can't cancel the order for free.Booking.com and hotel play table tennis to each others. No one thinking about the customer.我预定一个房间,但是当我到达酒店时候,酒店前台说没有房间,没有查到我的订单,当我通过APP取消订单时候,却让我支付费用,我只能露宿一晚,酒店和booking.com,互相推卸责任,目前没有解决问题,不知道这笔费用被谁拿走了。”