Dorobantilor 26, 400117 Cluj-Napoca, Romania
#14 of 70 hotels in Cluj-Napoca
Guests' ChoiceBased on 143 hotel reviews
9.1Cleanliness
9.3
Comfort
9.1
Location
9.4
Facilities
8.9
Staff
9.7
Value for money
8.9
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 April 2024
Taavi
EstoniaWasn't anything that I didn't like - was much better than I expected for the price
Very good quality/cost ratio, kind and helpful staff, spacious and very clean room. Was next to my conference venue, so very good location for my needs too.
Stayed in April 2024
Reviewed: 3 April 2024
Carsten
Germany-
Everything was great. Hotel is close to city center. Breakfast was nice. The staff was great. The internet was good. There is a parking space in the yard.
Stayed in March 2024
Reviewed: 27 March 2024
Cristina
United KingdomN/A
Friendly staff, great location, will return
Stayed in March 2024
Reviewed: 21 March 2024
Dean
United KingdomHotel staff were all amazing and very helpful. Arrived late and had a very smooth check-in experience. Rooms were clean and in a great location. Multumesc to the friendly staff :)
Stayed in March 2024
Reviewed: 19 January 2024
Łukasz
PolandIt’s a very good hotel with extremely nice and helpful staff :) Thank you!
Stayed in January 2024
Reviewed: 3 December 2023
Emanuel
RomaniaThe water pressure wasn’t on point
Big room for us, close to city center, safe
Stayed in December 2023
Reviewed: 29 October 2023
Tjerk
Netherlandstoo many objects crammed into a small space
the staff was very nice, helpful and in for a joke
Stayed in October 2023
Reviewed: 16 October 2023
Alex
United KingdomOnly minor things - I'd be happy to stay here again. Room decor needed freshening up a little - felt a bit dated, carpet fairly worn etc. Everything was perfectly functional though Breakfast fairly basic I didn't trust that leaving my luggage was completely safe - somebody else could have collected my bag and walked away with it
Room was clean and functional, room had a fridge and extras such as a sewing kit Air conditioning was good Plenty of hanging storage and shelves Bed was firm but comfortable
Stayed in October 2023
Reviewed: 7 October 2023
Stephen
BelgiumThe door to the bathroom produced an unpleasant, high pitched sound.
Super friendly personel who gave us lots of advice for exploring the city. We had a nice room, though the bathroom could have been a bit bigger. Breakfast was OK. On arrival, we had to first park in the street to notify the hotel lobby of our arrival, at which point they opened the entrance to the parking lot in the back.
Stayed in September 2023
Reviewed: 24 September 2023
Douglas
United KingdomThe staff were exceptionally helpful and nothing was too much trouble. There was handy parking at the back of the hotel and the old town was a short walk away.
Stayed in September 2023
Reviewed: 22 September 2023
Andrea
RomaniaThe location in quite central, very close to the historical city center (15 minutes walk from Unirii Square); we were accommodated in a room with the windows facing a busy boulevard, but it was quiet, great for enjoying a good night's sleep. The staff was extremely friendly and accommodating, we asked for extra pillows and the personnel quickly followed our request. Good value for money, spacious room and bathroom (I believe we got upgraded for the Junior suite), definitely recommend it.
Stayed in September 2023
Reviewed: 19 September 2023
Povilas
United KingdomWhen I read reviews saying staff is very helpful/friendly I thought to myself that they are in all hotels like that. However, in this hotel they actually are extremely good.
Stayed in September 2023
Reviewed: 11 September 2023
Daniela
RomaniaThey need a bigger bin for trash
It is perfect for lawyers because is near the Court, it is a new building, but the asset is the staff, who was amazing. My new accommodation in Cluj.
Stayed in September 2023
Reviewed: 2 September 2023
Irina
United KingdomVery helpful and friendly staff! The location is about 10 min walk to city centre. We stayed on 2nd floor and the room was quiet regardless of the outside traffic. 24h reception, kindly accomodating our 4 am check-in and gave us an upgrade on the room. We will definitely return!
Stayed in September 2023
Reviewed: 20 August 2023
Simona
RomaniaWe had a wonderful stay at Hotel Alexis. Reception staff were fantastic and friendly. We got an upgraded room, clean and tidy. Excellent breakfast as well.
Stayed in July 2023
Reviewed: 19 August 2023
Sorin
RomaniaThe shower was a little bit small.
Location and staff was amazing. Room was clean and comfortable
Stayed in August 2023
Reviewed: 18 August 2023
Friedrich
GermanyVery friendly and helpful staff!
Stayed in July 2023
Reviewed: 16 August 2023
Davorin
Croatia/
Super friendly and helpful staff. Within walking distance from the old section of the town. Secure parking. All good and I recommend this place.
Stayed in August 2023
Reviewed: 8 August 2023
Bogdan
RomaniaRather small rooms and dated bathroom
Staff was very friendly and caring
Stayed in August 2023
Reviewed: 3 August 2023
Maryna
Ukraine-Very friendly administrators -Specious room -Great location
Stayed in July 2023
Reviewed: 12 July 2023
Camelia
RomaniaI like the location and the staff was great, very friendly
Stayed in July 2023
Reviewed: 6 July 2023
Petr
Czech RepublicLady in the reception was super nice.
Stayed in July 2023
Reviewed: 5 July 2023
Horatiu
New ZealandGood location.
Stayed in June 2023
Reviewed: 17 June 2023
Nelly
GermanyThe people working there were really nice and helpful! The rooms were absolutely fine!
Stayed in June 2023
Bielefeld, Germany
Sukhothai, Thailand
Edenvale, South Africa
Naousa, Greece
Uddel, Netherlands
Horsens, Denmark
Valbona, Spain
Windwhistle, New Zealand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content