The salty bath. Now, that was a challenge. No indication for temperature, or time you're supposed to take it, very warm, small enclosure, only one working massage thingy, that you can barely feel - and they charge you for that. Not a great amount (around 4 Eur), but still. They could at lest open the door to the terrace, and put a water fountain close by. The way is managed right now - not so enjoyable.

To start with the good things: the staff was amazing. Everyone was well-spoken, polite, and keen to solve whatever your need or problem was. Not so professional though (at dinner, they were busy making up the breakfast tables, and we just had to stack our used plates and silverware, not one of them bothered to clear our table :) The view from the room was magnificent, the balcony large enough, fridge, bathrobes, slippers all in good order. The meals were fun, meaning that they don't really seem to know how chafing dishes work (You need a heat source under them!), no labels, not so many choices...but the food was actually good. As in really good. So, not much complaints there. I was a bit saddened by the fact that at breakfast they didn't have any black tea, just the foo-foo fruity things - but I got over that.

Stayed in April 2024

- Hotel had a bit of an old look. - They "sell" rooms with SPA access but in fact you have access only to swimming pool. There is also a separate swimming pool with salt water that requires extra payment. - I didn't know before booking that program to SPA is only 14:00-20:00

Mattress from the junior suite was very good (firm). The suite overall was big enough for few days -Water from the swimming pool (semiolimpic size) was warmer then usual. It was ok for swimming (a bit to warm that is true) but also very good for companions that do not really swim, more like chilling in the watter. Personal was also polite/nice

Stayed in March 2023

The car parking was full and some bricks there not finished car parking, the warm water was extra paid ;(

It was on a nice place, the swimming water was 28c, great to swim, breakfast was enough and tasty.

Stayed in May 2022

Very poor breakfast. Old pillows and curtains within the room. Very small and old furnished bathroom. In three days the room was never cleaned.

Perfect location, in the heart of everything. Pool and spa. Nice massage service with extra cost (but not expensive). Big free parking area. Kind and helpful staff.

Stayed in May 2022

Bathroom not spatious at all. Tiny bathrobe and slippers. Double bed with one-person duvet. Very noisy and annoying customers by the pool.

Fair breakfast and dinner.

Stayed in January 2022

it’s kind of old.

The view and the facilities.

Stayed in November 2021

The pool's schedule can be extended, in the morning of our departure we could not benefit of it.

Nice staff, good location, good food!

Stayed in October 2021

The soundproofing must be better. The mattress was too soft and weak.

The breakfast & dinner were tasty and plentiful. The hotel has an indoor swimming pool, also. Good view from balcony. The staff is nice, giving all that you need.

Stayed in September 2021

Check-in time is too late (4 pm!!). I ordered half-board, but the range of options for dinner is limited. Practically no alternative for vegetarians, all courses are meat (fish)-based.

The view and the hotel location.

Stayed in August 2021

Noisy environment (from the exterior technical equipment) The Ac and refrigerafor didn't work well. The sofa-extra bed creaky

Very clean, good food, large rooms

Stayed in July 2021

The room, a very small bathroom, uncomfortable bad, no mosquito net. The food is the same all day, every day.

The view and the swimming pool

Stayed in August 2023

The hotel does not have security at night/ does not have policies to deal with troublesome guess or the staff is not appropriately trained for this. There were some guests having a huge shouting argument with females and kids crying in the room next to mine. The girl at reception did not know what to do and suggested waiting for the people to stop or that i went and spoke to them. She completely failed to understand the severity of the situation and how unsafe it all was. She ended up going and knocking on the door and asking them to stop while in the background a lady was shouting for the police to be called. The police was not called in the end which is a huge disappointment given it only suggests that the hotel tolerates abusive situations on premises and does not have the means to protect vulnerable guests. They also don't seem to to care for the comfort of the other guests who were very clearly distressed at the sound of the entire situation. It was uncomfortable and disappointing.

Alright venue for ok prices. You get what you pay for. The spa area with the pools could do with a revamp but they were nice enough and not too busy.

Stayed in October 2022

The first room they gave us was smelly and dirty. The air conditioner didn't work at all and fridge called cooler also didn't work. Old furniture maybe back from when the hotel was constructed for the first time. The lady at the reception desk told us "but its working" when we told her that the AC and the cooler weren't working. After many complains they changed our room. The AC was fine, the cooler was working from time to time and we had a view it was better. Water was stopping regularly we couldn't use the bathroom. Not a lot of ports for connecting electronic devices, in the elevator it was dark, I guess they didn't need to fix it or maybe didn't cared about it. The parking was a disaster, lets just say you need a 4x4 vehicle, rocks and everything they haven't heard of asphalt? The breakfast was OK I guess but nothing special, and plates sometimes dirty. Talk about a 3 stars hotel I would have given it half a star, the price was too big for what they offered.

Nice view, the swimming pool

Stayed in August 2022

very small room, aprox 10mp, the bathroom also small with a broken sink, very old furniture and full of stains everywhere even on the ceilling very small breakfast (only omlet- no other type of eggs, cheese, some salami, cucumbers and tomatoes, yougurt, butter bred and milk but all in small portions and no refil. the coffe is very light ( it does not taste like illy) only the big pool was working and the water temperature is perfect, the salty one was closed the reception staff was kind but the one from the restaurant was not offering any support

only the pool

Stayed in June 2022

Everything went great. Excellent all around.

Stayed in April 2022

The green lights that are displayed in a moving pattern over the hotel all night that you can’t block out. I had a queesy stomach after diner at the hotel. The jacuzzi was not working and use of the hotel gym (that we saw in the hotel photos but we couldn’t actually find) is not included. Expensive compared to other places we stayed in in Transylvania.

The view from the balcony. The small pastries at breakfast. The size of the swimming pool.

Stayed in July 2021

We did not like that many other nice villas, hotels and houses were left unmaintained, abandoned and in ruin. The city leadership and the mayor does not seem to do their job to keep up this town in order to encourage tourism. The surroundings are beautiful but the city is the worst taken care of that I've seen in Romania, and that's a shame. Also, the laws should be modified to contain the bears and prevent them to take over the city and to chase the tourists away.

We loved the location and the view from our balcony was breath-taking. The staff was extra-nice and helpful, the room was clean and we had warm water at any time during day or night. The TV in the room had many channels, and the room had even AC that was very silent and efficient (as it was very hot outside). The food was excellent too. Very satisfied of our staying at Ciucas hotel, probably the best hotel in town.

Stayed in June 2021

the attitude of the cleaning workers

position

Stayed in June 2022

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Stayed in August 2023

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Stayed in March 2023

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Stayed in October 2022

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Stayed in October 2022

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Stayed in September 2022

There are no comments available for this review

Stayed in July 2022