Customer service

Stayed in March 2024

Amazing room was very clean, the staff were very friendly.

Fantastic food and facilities like a pool and gym. Good atmosphere in the bar and played good music.

Stayed in March 2024

everything was perfect - especially swimming pool and spa. Hotel is new and clean, breakfast was very good. Will stay again

Stayed in March 2024

They had a power outage, but it was the entire street, so nothing they could do about it

It was extremely clean, parking was ok and breakfast was very nice, also quite... 10 out of 10, I'd recommend this place 👍🏻

Stayed in February 2024

The quality of the bed and mattress is not good. Very noisy fan in the bathroom

When I visited my parents in Low, I decided to have a nice evening with my wife, so I looked for a nice hotel with spa facilities. I found this nice hotel in Bacau. Rooms: very large and clean. Breakfast: very varied and good quality food. Diner, the restaunt looks cool and the food is also very good, but the size is quite small for such a big hotel. Quite difficult to find a table. Spa: large pool, also a small salty pool, many types of sauna. Unfortunately very crowded as people from outside are allowed in for a fee. Free parking. So we come back here again.

Stayed in January 2024

An electric kettle in the rooms would be a plus. Soups and/or ciorba in the Pub menu should be added.

The hotel is very clean. The rooms are very large and some have balconies. The bed is very comfortable. The breakfast has lots of options. The spa area is great and the massage couple are kineto-therapeuts students and are doing a wonderful job. The entire personnel is friendly and helpful.

Stayed in January 2024

A kettle will be useful in the room as every night I have to drink powder medication with hot water, no access to hot water,my husband had to go to the bar to bring hot water! This is the only thing I can fault!

All inclusive with spa and breakfast,warm ,proactive staff,discreet,very clean ,good quality towels and sheets,overall exceptional !!

Stayed in January 2024

Very nice and clean.

Stayed in December 2023

Everything is amazing!!!I highly recommend it!!!!

Stayed in January 2024

very nice hotel, friendly staff, great restaurant. suggestion would be to diversify a bit the breakfast to offer more vegetarian choices.

Stayed in January 2024

brand new and modern hotel. excellent wellness centre

Stayed in December 2023

Curățenie,confort,spa excelent.

Stayed in January 2024

One of the receptionists is not particularly welcoming (I've stayed twice and it was the same feeling both times). Hate the new towel tax at the spa... simply don't understand these decisions. For 10 Ron fee, which is mentioned nowhere, you simply ruin the mood of the guests...

The room is big and cosy. The spa facilities are excellent, but it's always super crowded in the evenings. I like the pub menu and atmosphere, good food and great drinking options. Also nice breakfast options. Great stay overall

Stayed in December 2023

Rooms: In some rooms there can be noise if there's a party/event at the hotel. Maybe a phono-isolation of the events room can solve this issue. Restaurant: The food looked good (in the menu), unfortunatelly I was not able to taste it, because there was a party/event at the hotel and they decided not to serve the food at the restaurant for the hotel guests anymore, but only for the party /event. I don't think this is a good approach. Related to cleanliness, overall was good, except the table in the restaurant I chose was not clean... so I moved to another one, surprize, the second one was not clean either ("not clean" meaning the table was prepared for the next client, everything arranged on the table, except they forgot about the breadcrums that were all over). I had to ask a waiter to help me with this. Location: The hotel looks to be located in a crowded "neighbourhood area" filled with standard P+4-levels apartment building blocks.

Rooms: Spacious and clean room with modern design, fridge and safety deposit box available. Large bed with confortable mattress (meaning a good firmness), clean towels, the necessary utilities in the bathroom (including toothbrush, excluding shaving razor). Pool: The best pool ever found at a hotel, a semi-olympic pool with 4 lanes. There were also other facilities, like jacuzzi and sauna, but I only used the pool. Restaurant (ground floor): Nice and calm environment with a view outside, through the indoor pool. Unfortunatelly, I could only drink some beers, I wish I had tasted the food also (in the menu it looked good). Restaurant (level 1): Used for breakfast which was ok with a good diversity. Not as cozy as the one from ground floor, but clean. Staff: Kind and willing to help. There was a small issue with the noise in the room due to a party/event in the hotel that was solved very fast with their help.

Stayed in December 2023

i like everything there!

Is absolutely amazing hotel! Staff is very friendly, nice and helpful! Thank you for everyone ! Hotel is very clean. I'm recommending 100% stay in this hotel!

Stayed in December 2023

great hotel, new. good breakfast. excellent spa complex, especially the salt water pool close to the Dead Sea.

Stayed in November 2023

Every thing was great. I have noticed that the bathrooms are not supplied with a wash cloth - about 30x30 cm. that most Americans are used to - but it seems many in Europe do not supply these - but No Problem!

Breakfast and location were both great. Google maps took us to the apartments next door - but we found it! :)

Stayed in November 2023

Rrstaurant menu

FACILITY

Stayed in September 2023

Because i am a very early person, and i come to this hotel a lot..i would very much like to have a coffee maker or a kettle in the room. It would be very nice to have a coffee before the breakfast.

The Spa is amazing

Stayed in November 2023

Slight bug problem. Lady bugs in the bathroom, around 30 of them.

Pool and bar were great. Food was amazing.

Stayed in October 2023

SPA excelent.

Stayed in October 2023

The bathroom room is see-through, and have a straight view to the person sitting on the toilet from the bed. It's kind of strange The breakfast is very poor

The location is ok, hotel is nice and decent, with good spa facilities

Stayed in September 2023

-

Clean hotel with good facilities (pool, spa, pub), friendly and accommodating staff.

Stayed in September 2023

There was construction taking place at a neighbouring building outside of the room and the work started early in the morning. Only mirror in the room was in the bathroom which made straightening hair a bit of a challenge. No hair conditioner provided

Great size room, very clean, towels were changed daily

Stayed in August 2023