The rooms are not the freshest, looks like they were renovated a while ago. But they were clean.

Breakfast was good but not exceptional. Included a lot of fruits, pastries, joghurts, cheeses, eggs etc, however the coffee wasn’t good. Amazing huge, fresh gym, there was every equipment you could think of (TRX, CrossFit, weights, boxing equipment etc). The spa was also fresh and clean.

Stayed in May 2024

I recently stayed at the Grand Hotel Italia in Cluj for a three-night stint during the Upriserz event and had a mixed experience, prompting me to give the hotel a 3-star rating. On the positive side, the hotel boasts an impressive facade and the rooms offer a decent level of comfort. The location was also convenient for attending the Upriserz event, which was a highlight of my trip. However, there were several aspects of my stay that fell short of expectations. For starters, breakfast was a bit of a challenge. If you're not an early bird, you may find the pickings quite slim. It appears that the hotel doesn't regularly replenish food items once they run out, which was a bit of a letdown considering the caliber of the establishment. Additionally, I encountered an unpleasant situation when attempting to draw a bath. The water ran with a disconcerting black-yellow tint and was accompanied by small debris. Despite several attempts to let it run clear, the issue persisted, leading me to abandon the idea of a relaxing soak and opt for the shower cabin instead. The event itself drew a crowd of a thousand people, and it became evident that the hotel restaurant wasn't equipped to handle such a large number simultaneously during the lunch break. The lack of adequate seating forced me and several other attendees to eat standing up, which was not ideal and detracted from the overall experience. The room's air conditioning system left a lot to be desired as well. It was preset and offered no option to adjust the temperature, only to turn it off completely, which resulted in an uncomfortably dry atmosphere in the room. For a hotel that prides itself on being a five-star establishment, these issues were quite disappointing, especially when considering the price paid for the stay. One would expect a seamless experience with top-notch amenities and services.

While the Grand Hotel Italia certainly has potential, it's clear that there are areas in need of improvement to truly deliver the luxury experience that guests anticipate.

Stayed in January 2024

Part of the staff was rude, unpolite, and moody. There was a lady at the bar in the evening, which seemed that she hated her job and everyone all once. She was sarcastic and definitely with a very low mood to do her job. Separately, the reception gave a room key to someone who pretended it was my roommate's lover, although the room was registered on my name only... even though the reception was called not to let anyone up, they just didn't care and actually changed that person's key card 3 times as it was not working... the danger we were exposed 😳 that night was unbelievable, and somehow, all the receptionist could say it was that it was just a mistake... The room was cleaned and spacious, but the staff... the exeptions were a few bar waiters who were polite and did their job properly.

The room is big and spacious. The bathroom as well. All very clean and tidy. Digital technology. Comfy and very warm room. Nothing wrong here.

Stayed in January 2024

There was no assistant with luggage

It’s was grand looking

Stayed in December 2023

Used plates, empty glasses, stained table cloths left on tables on the terrace Italian restaurant. There was only 1 table busy. My steak was tough and chewy. Absolutely does not deserve 5 stars. Staff are not really into their jobs, hotel seems more focussed in events than personal stays. I have stayed at this hotel a lot, and was always my favourite. Not sure what has happened but it has declined and i have only outlined some negatives. I will never stay there again.

Size of room, lots of parking and an ATM machine located in lobby

Stayed in July 2023

good location friendly staff

Stayed in June 2023

Staff and facilities

Location

Stayed in March 2023

We requested a matrimonial bed but in the room were two twin beds united and we fell through these while sleeping. The facilities were not at the level of a 5 stars hotel, the gym was really small, no indoor pool, no spa, nothing to do.

The location of the hotel was good and the breackfast.

Stayed in November 2022

the floors were worn out…

the room was spacious and also the bathroom

Stayed in September 2022

Staff totally unfriendly, no cleaning in the room. They were actually yelling at you when requesting something at the bar although you were paying.A TOTAL DISAPPOINTMENT!!!!!!

THERE IS NOTHING TO LIKE ABOUT THIS HOTEL!!!!!!!!!!

Stayed in October 2022

the moldy bread I was served at breakfast. little choices for breakfast. for a 5 star hotel I would expect for the produce at breakfast to be fresh, not moldy and stale!

the big rooms

Stayed in September 2022

mosquito infestation in our bathroom

the property was a fair 3 star

Stayed in August 2022

Food was poor

Pool was great

Stayed in August 2022

the food was very bad and the smell of the plates was very bad, the noise from the wedding party's was very exaggerated till 4 o'clock !

Good staff, clean rooms, and nice views

Stayed in August 2022

The feeling of « emptyness » of the larges spaces (room, reception…), the furnitures are old fashioned (no style…), no pictures, carpets…Not a palace level.

The breakfast, cleanness, pool, size of the room

Stayed in July 2022

It is a 3 stars hotel... 4 at the most. I had better service at a drive thruth fast food than in this restaurant. Dirty tablecloths and cuttlery, they bring the food before the forks, no salt and pepper on the table. Only the prices are 5 stars. The room was nice and quite big but the cleaningness lacks. They only take out part of the trash and chage towels. I saw the same french frie on a heater on the hallway for 2 days in a row and when I checked out was still there... Do not recommend.

Stayed in July 2022

Not going to go into too many details but the main ones were that the hotel generally felt tired, apart from two very pleasant and attentive female members of staff the others either ignored you or were in fact quit rude. I had a friend visit the hotel to see me and she was so embarrassed by the attitude of her fellow Rumanian’s. The male waiter was even rude to her whilst simply requesting for a camomile tea explaining that had she of pronounced it properly he would have understood her when she first asked! The pool was a disappointment… totally packed out with non-residents and again the staff just have no idea about service or even being helpful. These are not just niggles and just not what you would expect for a 5 star hotel. One other thing, the breakfast was until 10.00. The food became limited post 9.30!

the room was very clean and comfortable. would have expected an iron as standard!

Stayed in July 2022

Staff are rude, can't be bothered

Nice hotel in that it looks grand. Old fashioned. Staff really unfriendly, and make it clear they can't be bothered. In fact, id go as far to say they are arrogant. Slow service at bar as not enough staff. Won't go back, prefer the Hamilton by Hilton - staff friendly and you feel comfortable. Not 5 star, more like 3 star at a push.

Stayed in July 2022

one wedding party after the other with loud music. The hotel did not cater for regular hotel guests. The use of the lobby and bar was impossible. Certainly no 5 star standard.

Rooms were clean, but old fashion style with no love for detail. Just functional.

Stayed in May 2022

the personal

the rooms

Stayed in May 2022

The bed was catastrophic ! When you book an junior suite with an extra large bed, you expect just that ! Instead you get a bed made by two 1 person mattresses put together. Whatever you do, in the middle of the night, you find yourself down in the gape between the two mattresses. Very disappointing from a 4 start hotel.

Great spacious room, same for bathroom. Great view of the city. ( 7th floor ). Decent breakfast.

Stayed in February 2022

The Room Poor equipped The missing SPA , The missing pool,

Bathroom

Stayed in January 2022

The breakfast did not meet my expectations for a 5 star hotel. The spa was closed and under construction.

Good big room. Value for money.

Stayed in September 2021

Very unfriendly receptionists, the other staffmembers weren't (restaurant e.g)

Stayed in September 2021

Very dated not five star

Breakfast was good

Stayed in September 2021