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Reviews of Phoenicia Suites Baneasa 4 stars

Str.Alexandru Serbanescu,Nr. 87,Sector 1, Sector 1, 014268 Bucharest, Romania

#159 of 230 hotels in Bucharest

Guests' Choice

Review score

Based on 101 hotel reviews

8.0

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 5 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 10 nights
    • Submitted via mobile

    I recommend to rectify water supply facilities in bathrooms, particularly in jacuzzi.

    The staff is really friendly and hospitality is excellent 👌.

    Stayed in April 2024

  • Reviewed: 10 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The kitchen could use more kitchenware and the staff in the apart-hotel could be more attentive. We had a ground floor apartment and the door had no sound proof so even after midnight we could still hear a lot of noise right in front of our door.

    The room was very big and the beds confortable. They serve a superb breakfast starting at 06:30 which really helped since we had an early flight.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Little bit hard to find. You need to go to the main hotel and then drive around the back... this could of been made a bit clearer.

    We only stopped here for a one night stay. Easy and convenient from the airport. The staff were helpful and friendly.

    Stayed in July 2023

  • Reviewed: 11 April 2023

    7.0
    Good but not what I expected from Phoenicia
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    It was very outdated, the furniture in the kitchen was broken, it smelled like cigarettes

    The apartment was big and spacious. The staff was very friendly and accomodating

    Stayed in April 2023

  • Reviewed: 30 January 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    It is ok

    Stayed in November 2022

  • Reviewed: 27 May 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    ....as usual the photo they have put here in booking has nothing to do with reality!!!....-:)))) .... In addition, the overall facility status is somehow shabby, overpassed and maybe even obsolete I could say... .... It's characteristic that there were no hangers at all in the wardrobes in both bedrooms and the huge fridge was totally empty, not even a bottle of water!.... ..... In the morning when I left there was no person in reception and when eventually someone appeared after 5 minutes she didn't speak any word of English.... .... overall, not a very good value for money, unless you are at minimum a group of four. In this case you can obtain huge space with decent cleanliness and very low price!...

    Stayed in May 2022

  • Reviewed: 24 February 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    No coffee machine, but instant coffee available in the kitchen, bathroom not great, but a shower room is available

    Private interior parking, large 3 rooms apartment, free Wi-Fi, large balcony

    Stayed in February 2022

  • Reviewed: 17 November 2021

    7.0
    Ok to stay for overnight or short period
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night

    a bit outdated hard to find (is somewhere located behind the Phoenicia hotel)

    Good breakfast spacious rooms

    Stayed in August 2021

  • Reviewed: 6 October 2021

    9.0
    Comfortable bed
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 5 nights

    It was difficult to get hold of staff sometimes, reception was sometimes empty with no bell so couldn't really ask any questions we had (eg around whether we had breakfast included)

    Huge apartment with a very large and comfortable bed.

    Stayed in September 2021

  • Reviewed: 25 September 2021

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Superior Two-Bedroom Apartment
    • Stayed 1 night

    All.

    Stayed in September 2021

  • Reviewed: 31 August 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night

    you could hear from the room the banging doors in the hallways they could do a better job with cleaning the floors not enough pillows

    location is very good the apartment is very large and well equipped private parking

    Stayed in August 2021

  • Reviewed: 4 August 2021

    9.0
    Very grateful to Phoenicia Suites Baneasa for providing us with a quality location and service.
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 2 nights

    N/A

    The quality of the apartment rooms in respect to space and furnishing was excellent.

    Stayed in August 2021

  • Reviewed: 28 July 2021

    9.0
    Very clean, staff very helpful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    No swimming pool

    Rooms are big and clean

    Stayed in July 2021

  • Reviewed: 20 August 2023

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment
    • Stayed 3 nights

    The bed was way to hard, the shower leaked and the water was very slow draining down the plughole.

    Breakfast in the hotel, was superb with a huge selection to choose from

    Stayed in August 2023

  • Reviewed: 8 January 2023

    1.0
    I will never stay there anymore nor recommend it!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Missing door know to the shower in the small bathroom, in the main bathroom bad smell like sewerage backing up, bathtub stopper blocked you could not release the water after bathing (I left it like that because I tried several times to pull the stopper out but, no matter what I did, I wasn't able to pull it out). I apologize to the cleaning crew for that. Inntge whole apartment bad cigarettes smell. I think the previous people that stayed here, smoked inside. Stained sofa. I don't even want to imagine from what, not very friendly door man and very expensive place for such poor living conditions offered. I will never stay there again nor recommend it!

    The open space, a lot of room

    Stayed in January 2023

  • Reviewed: 18 December 2022

    5.0
    One of the worst places I’ve ever stayed! Not worth the money!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    It was very cold when we got in as the staff didn’t want to turn the heating on until we got in the apartment. It took around 4-5 hours to get a decent temperature in the bedrooms, the bathrooms were still cold when we left the next day. The apartment looked very old and damaged, not even close to the photos on the website. In the kitchen you don’t have cutlery or even kitchen paper. The lady from reception showed no empathy the next day even if I mentioned we were there with our son to be able to get in the hospital easier the next day. Instead of apologising for the inconvenience the lady started to find lots of excuses. Very disappointing. I don’t recommend.

    The size of the apartment

    Stayed in December 2022

  • Reviewed: 3 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Old noisy beb, no air condition in one room, in living room air condition stop every hour,

    The doorman is a kind man. perfect Location for airport.

    Stayed in August 2022

  • Reviewed: 22 July 2022

    2.0
    will never go back again!
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    1- the address is not correct on booking nor google maps; struggled to reach. 2- Reception doesn’t speak any English 3- bed sheets smell cigarettes 4- at 8am the cafe down by the terrace started high music with base non-stop and no body was sitting there even there is no employees. from 8 till I left at 11:30 am so it’s obligatory to wake up even when you check in 2:30am 5- the apartment need renovation, the flooring have a lot of broken parts: the bathroom toilet seat is partially attached to the wall need to be fixed; the flooring of the bathroom inclined to outside the bathroom so if any water split out the bath tube it runs to the living room. 6- at check out there were no one at the front desk waited for 8-12 minutes and then left. will never repeat this experience!

    spacious rooms only

    Stayed in July 2022

  • Reviewed: 13 July 2022

    3.0
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 20 June 2022

    10
    Exceptional
    • Business trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Amazing breakfast!

    Stayed in June 2022

  • Reviewed: 13 March 2022

    5.0
    very spacuos but old place
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    We constantly had a problem with the hot water and the heating. For the 2 adults and 3 children we were given only two blankets. The room didn’t had a teapot.

    A lot of space. Big rooms. Very friendship personnel.

    Stayed in March 2022

  • Reviewed: 20 January 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Very nice place, spacios apartment with everything included. Friendly staff always ready to help you.

    Stayed in January 2022

  • Reviewed: 12 January 2022

    4.0
    disappointing
    • Business trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    old, not well maintained, poor value for money

    spacious rooms

    Stayed in January 2022

  • Reviewed: 21 December 2021

    3.0
    never again
    • Business trip
    • Solo traveller
    • One-Bedroom Apartment
    • Stayed 2 nights

    The Suites building is separate company from main hotel, different front desk, but the same breakfast, strange. The guy at reception not speaking English, at all, calls someone, because it was impossible to communicate. Cigarettes stink everywhere in the area, and this is not surprising anymore when you find out the waiter in the restaurant smoking at the kitchen entrance (from hall, not the back room, sic!).

    Found everything that I needed, on a breakfast. The coffee was also very good. Apartment very spacious, but quite old and should be renovated. Fully equipped kitchen. Big plus for well working wifi and location close to the airport.

    Stayed in December 2021

Showing 1 – 25

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