needs a bit of renovation

cozy and good location

Stayed in January 2022

No complaints

Stayed in September 2021

The rooms, especially the bath need a fresh up.

The breakfast was huge, fresh and extremely tasty!

Stayed in November 2021

Only one elevator was working and was quite slow.

Excellent breakfast, lot of good choices. Spacious and comfortable rooms. I had a very good sleep. Free parking on front of the hotel.

Stayed in October 2021

we didn't like the arabic restaurant , expensive and food not so good ,

We enjoyed our stay at hotel , staff nice , breakfast very diversified and good food

Stayed in September 2021

Very efficient staff; clean rooms and premises. Very accommodating; breakfast service - amazing!

Stayed in August 2021

very helpful staff, good choice for breakfast, comfy bed

Stayed in September 2021

garbage smell on halways

location

Stayed in September 2021

I have booked 2 rooms for me and my friends and both rooms had drainage issues in the shower. Except this everything was perfect!

The room was, spacious, the bath room was very big, cleanness was outstanding. The bed was comfortable ... everything was more than fine! And the stuff was amazing!

Stayed in September 2021

The room was little tired, especially in the bathroom.

The hotel was in a good for location for the purpose of the trip. Hotel lobby is beautiful and staff were helpful and friendly.

Stayed in September 2021

Some of the staff did not speak English well, which led to minor communication difficulties. The night shift was not very responsive ... Although the overall cleanliness in the hotel is at a high level, I noticed that in certain places, for example in the bathroom on the hair dryer and around the glasses there is dust ... so they can be pay attention to the small details!

The whole hotel and the room we were staying in were very clean, cozy and bright. The breakfast was great, varied and delicious. We stayed for 2 days, but towels and bath accessories were changed daily. The location is very good too.

Stayed in September 2021

located behind a gas station.

spacious room and clean.

Stayed in September 2021

We had a little problem with the room cards and nobody could help us until the blonde receptionist came and quickly fixed the situation !

Very friendly staff ! Clean and big rooms with everything we needed ! Room 411 was very spacious and tidy ! The blonde receptionist was very friendly, helpful and always smiling ! Breakfast was tasty and various! On our last day we came to eat half an hour before closing and the food was still plenty and fresh ! Free parking :) overall was a great experience and definitely will come back

Stayed in September 2021

The following are small issues only, minor repairs and updates needed to make it an exceptional stay. Aircon, shower and tiling are dated but fully functional. The whole building is a bit dark and the colour scheme in the rooms is not for everyone. Although we asked for a room with a bathtub we did not get that but we were fine with the shower in the end. Room service only up to 10:30 and not 12:00 PM, possibly because of the pandemic. No chain/latch on the door. On-foot access to the hotel is not great if it rains as the one of the paths gets flooded. There is a gas station right in front of the hotel which makes the entry harder to spot but has a convenience store in case you need anything.

Overall a great experience and very good value for money. Amazing breakfast (the food, the staff and the breakfast terrace are A+), room cleaning service is second to none. Most furniture looks good and is practical (bed has an odd frame). Very good room size and the mattress and pillows are very good, with great quality towels and bedding. Lots of toiletries and proper black-out curtains and it is surprisingly quiet. The Lebanese restaurant is fantastic. They seem to have even more restaurant options but at the time of our stay it seemed that it was delivery only (not for hotel guests). Nice an airy lobby and terraces to enjoy your coffee/ drinks at all times (no milk alternatives). Very helpful staff in general. Good connection to the city, shopping malls, national roads and the airport (bus, cabs). A+ airport pickup service.

Stayed in August 2021

Nothing

Every things

Stayed in August 2021

Close to airport, a mere 10 mins. Spacious and friendly staff. Quiet room.

Stayed in August 2021

The bathroom was not as you would expect from a 4 star hotel.

Big and comfortable bed, friendly staff and a very wide variety of breakfast dishes.

Stayed in August 2021

Wery good breakfast.

Stayed in August 2021

Ac didnt work properly

Location

Stayed in August 2021

The place looks old. The breakfast it is nothing compared to what it was before( probably due to the fact that has less trevellers and the Covid rules).It used to have one of the best breakfast I ever had. The bed is comfortable .

Stayed in August 2021

Air conditioning did not work, carpet was stained, horrible smell from the bathroom. High price and a very small room.

Very clean and comfortable bed, good wifi, nice smell in the hotel, beautiful lobby, quiet place.

Stayed in July 2021

Bathroom however clean needs updating.

Excellent hotel with wonderful breakfast.

Stayed in July 2021

I arrived at the reception at 21:20 and waited for about 5 minutes until someone showed up. The bathroom is at the level of a two star hotel. Extremely old, cracked tiles, water does not drain properly and remain puddles on the floor. It would have been appropriate to have a mop in the bathroom to wipe the water off the floor. The satisfaction form that I should have filled in on departure was already filled out. Breakfast has changed a lot, but it's ok. Maybe it would have been ok for the service staff to be a little more smiling and friendly. I felt hurried, pushed from behind to pick my food faster and leave.

I returned to Phenicia Grand Hotel, but this time the positive aspects are much less than other times. I mention the good positioning of the hotel and the quiet. The bed is very large and comfortable. And this is where the positive aspects end.

Stayed in June 2021

It can be warm so AC would have been nice.

Large and comfortable rooms, very good breakfast, large parking area. Lobby bar is nice and the libanese restaurant offers tasteful dishes.

Stayed in June 2021

Comfortable

Stayed in April 2024