It was fine. But to be 5 stars you need that something extra and here it needed more.

Stayed in October 2021

Bed was too soft for me:(.

Nice building and rooms.

Stayed in October 2021

- overall very good, just small details that were not quite perfect like the shower hanger a bit wobbling, the room a bit too dark...things that maybe in a 5 star hotel should not be seen...But again, I might be neat picking.

- the overall architecture, theme, feeling and comfort! Gorgeous! Perfect for couples 💑 - amazing bed. Felt like a fluffy cloud - kind and helpful staff - good variety of breakfast - cosy restaurant terrace

Stayed in September 2021

Nothing

Cosy place, welcoming competent responsive staff, peaceful terrasse, charming rooms. A “human size” exclusive 5 star hotel

Stayed in September 2021

Beautiful room. Felt like a room from real palace

Stayed in August 2021

Staff weren’t able to deal with the AC, which continued cooling down. Luckily the window had mosquito net and could be left open.

Nice location on a hill close to Carol I garden. From the balcony the view over Bucharest and the parliament palace is very good. Lovely staff and very clean. Comfy beds. Restaurant offering tasty food. Beautiful architecture with Brancoveneanu stile features.

Stayed in August 2021

Absolutely nothing to dislike.

The staff professionalism, friendliness and attentiveness. The building’s aesthetics and the chapel.

Stayed in August 2021

👍👍👍

👍👍👍

Stayed in July 2021

The breakfast needs improvement. We expected a luxury buffet, but it was only a table with Croissants and some cereals. The rest is a la cart from a small menu.

Its a luxury stay, the Signature Suite is so amazing and unique. the staff were very kind and courteous. It’s one of the best hotels we’ve been to.

Stayed in July 2021

N/a

Totul excelent!

Stayed in July 2021

Nothing. Loved everything. We would come back.

The staff is super kind and friendly. The room is clean and comfortable. The hotel is beautiful and the food is great. Would recommend 200%.

Stayed in June 2021

Nothing

Small, quite, ellegant boutique hotel with spectacular views over the city. Fantastic food, polite staff and outstanding decoration. I really felt like a queen:))) great experience!

Stayed in June 2021

An amazing structure with a great staff, wonderful room, amazing breakfast (those eggs Benedict were solo good). I cannot find a single thing that was not how it was supposed to be, in a few words everything was perfect.

Stayed in May 2021

Nothing, we had a great time.

As a local, I was looking for a nice stay in the city and this place really blew my mind.The rooms are very tastefully furbished and one could easily imagine themselves as guests of an actual boyar/aristocrat family residing in this updated 1900s-era type townhouse, despite it actually being a business in modern days. This feeling is not even limited to just the rooms, but even the restaurant shares it, the high-rise view from the balcony, the classy staircase and the garden where people get to mingle waiting to see a Gatsby-like persona emerging to start the festivities. To my mind, this is what differentiates it from all other 5-star stays in the city: it's not just a franchise painted on a building that shares the look with countless others in the city or the world. No, instead it was actually build as a high-status home for a timey architect that helped design parts of the city. Moreover, the staff is super polite and discreet, even the other guests, so it just adds to the chic nature of it all. Great getaway, hidden gem!

Stayed in May 2021

I had high expectations for celebrating New Year's Eve at Suter Palace, considering I've been a loyal customer with at least 20 stays under my belt. However, this experience has left me thoroughly disappointed and frustrated. Upon arrival, I informed the reception staff about my intention to make a full payment, covering all expenses, including the ordered food, upon checkout. The check-in process went smoothly, and we were handed the door key with all necessary information. Little did I know that this seemingly seamless beginning would spiral into a nightmarish experience. The trouble began when we requested the restaurant bill to be added to our room expenses. The receptionist on shift, who had initially agreed to this arrangement during check-in, suddenly turned rude and claimed it wasn't possible. This was at 2 AM during the New Year celebration, and tensions escalated quickly. Despite our prior agreement, the receptionist insisted that the room and restaurant bills had to be paid separately, threatening to deny us our confirmed booking if we didn't comply. Reluctantly, we paid for the room at 2 AM, as we were coerced into doing so to avoid losing our reservation, completely contradicting the terms agreed upon during check-in. This unexpected and unwarranted behavior marred what was supposed to be a special New Year's celebration. I've never encountered such unprofessionalism in my previous visits to this hotel, and it's disheartening to see the standard of service decline so drastically. For a hotel that I considered my go-to for special occasions, this experience has left a sour taste. I hope the management takes this feedback seriously and works towards ensuring such incidents don't recur, especially during festive celebrations. It appears that the experienced and polite staff, who were once the hallmark of this establishment, have been replaced with more budget-friendly alternatives.

Stayed in January 2024

Unfortunately, the room was next to the restaurant, and they had some sort of party going on. We couldn't get much sleep that night as it was too noisy. That's the one thing you expect to get when booking a hotel room: sleep! They shouldn't allow bookings for that room when they have events in the restaurant. Also, the bed's headboard was dusty. I didn't think I would find that in a 5 star hotel. The rest of the room seemed clean.

Stunning hotel, amazing room, great views, great breakfast, friendly staff, valet parking. Within walking distance from the Palace of Parlament. The bed was really comfy, and the balcony was larger than some hotel rooms I've been in in the past.

Stayed in November 2023

Laundry damaged most of my clothes, limited services offered by reception and poor room service

Private and boutique. Also the restaurant was good

Stayed in October 2023

My room was on the ground floor and at first I didn’t feel comfortable leaving my window open at night, personally the pillows weren’t comfortable (too soft). What did disappoint me a bit was the gym, it isn’t a gym, just a room with two machines, my suggestion would be to completely take it out of the equation.

The property looks like a mansion rather than a hotel and is gorgeous when you walk inside. Old style and classic interior.

Stayed in October 2023

noise

clean

Stayed in May 2023

When we arrived the room was at 26°, we tried to turn the AC on which could not be changed from the heat setting. When we called for service the man who came apologised but told us we had to turn off the radiators and open the windows. The AC only warmed the room??. For the price of the room we also found that the mini bar was not complimentary. Surprising when you are paying £257 per night. It was my fiancées birthday which was the reason for paying the extra. There was also no milk to go with the coffee machine and no hairdryer in the room. I think its reasonable to expect these kind of things when the cost of the room is was it is.

The room itself, the romantic suite, was beautiful with a lovely view of Bucharest.

Stayed in February 2023

There was a very loud party downstairs that went late into the night & we could hear in our room (3rd floor)

Stayed in October 2022

Bed far to soft.

Stayed in August 2022

Does not live up to the standard of a five stars hotel. Breakfast too expensive for what you get.

Location

Stayed in June 2022

Breakfast was horrible. It would have been great for a 2 star hotel. All tea cups were dirty. Food was incredible low quality. If you have a room on the second floor, you will spend half of your stay in the elevator. That elevator is terrible. Mediocre finishings.

Very helpful staff. Location is good, architecture is nice.

Stayed in July 2021

The AC was set to stop after 3 hours... I was waking up during the night and I realized AC was shut off. I spoke with the staff and they were trying to convince me that AC was adjusted in that way for my convenience...... but unfortunately is not.

Stayed in June 2021