Kopaonik bb, 36354 Kopaonik, Serbia
#4 of 15 hotels in Kopaonik
Guests' ChoiceBased on 609 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
9.8
Facilities
9.3
Staff
9.4
Value for money
8.7
Free WiFi
9.0
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End of dialog contentReviewed: 24 April 2024
Nikolić
Serbia/
We had a pleasant stay. The hotel is exquisite and the staff was very helpful. Make sure to check out the food - it is delicious! We loved everything about the spa, and the hairdresser lady was very kind. The Salon bar is a great place to chill and do remote work. Overall, Grand meets the highest criteria of hotelier service and we will surely be back!
Stayed in April 2024
Reviewed: 31 March 2024
Sreten
SerbiaBreakfast, staff, confort, abiance
Stayed in March 2024
Reviewed: 3 March 2024
Sara
SerbiaRooms are small, uncomfortable beds and linen
staff and location great
Stayed in March 2024
Reviewed: 27 February 2024
Chatzieffraimidou
GreeceThe only disadvantage was that the room was not as clean as it should have been and as expected. All the furniture was dusty 😐. The carpet makes also the room seem dirty! The hairdryer was broken making a very loud noise and we asked for replacement. They replaced it ASAP, but the new one was not working properly as well!
When we arrive, they put the car in the parking and they put our ski equipment directly to the ski storage! 🙂 The hotel has direct access to the main ski lifts! The breakfast was excellent with lots of choices and high quality products!!! The Spa area was also very neat and clean!
Stayed in February 2024
Reviewed: 26 February 2024
Marko
DenmarkAfter 19.00 it should be adults only on the pool and in the wellness center- no one respects that, you have kids jumping and screaming around. Smoking (e-cigarettes) allowed everywhere, even in the breakfast/dining area. A bit overpriced drinks in the lounge bar (1800RSD for Macallan 12yo). We were struggling to get the bed sheets and towels that are detergent free, since we have allergies.
Location which is close to the slopes. Food, that was extraordinary- both breakfast and dinner. Lounge bar, with variety of the drinks. Wellness center. The guys working in the ski depot are amazing!
Stayed in February 2024
Reviewed: 23 February 2024
Michal
SlovakiaPerfect location, right by the slopes, friendly staff. We loved outdoor pool.
Stayed in February 2024
Reviewed: 31 January 2024
Milovan
SerbiaPrice
Location, ski service, staff
Stayed in January 2024
Reviewed: 28 January 2024
Jelena
SerbiaFrom the moment I checked in, the staff were incredibly helpful and went above and beyond to ensure my stay was comfortable. To my pleasant surprise, they even upgraded my room, which truly enhanced my experience. The upgraded room was spacious, beautifully furnished, and impeccably clean. The attention to detail in every aspect of their service is commendable. I want to extend my gratitude to all the staff members who made my stay memorable. I highly recommend this hotel to anyone looking for quality service and a delightful experience.
Stayed in January 2024
Reviewed: 28 January 2024
Milos
United KingdomAmazing facilities, perfect location
Stayed in January 2024
Reviewed: 22 January 2024
Milan
SerbiaSmall room, very expensive, garage is to be paid by the hotel guests also
Location, SPA with outside pool, rich breakfast and dinner, clean, nice renovated lobby, friendly staff
Stayed in December 2023
Reviewed: 28 December 2023
Zakir
United Arab EmiratesRoom service could be better. But staff were very good.
Excellent location. Breakfast was good. Prime property.
Stayed in December 2023
Reviewed: 19 December 2023
Mengzhe
United Kingdomno
The resteraunt and the location are great. We like it very much.
Stayed in December 2023
Reviewed: 7 December 2023
Mihajlo
SerbiaSpa
Stayed in December 2023
Reviewed: 30 November 2023
Olimpija
North MacedoniaEverything was perfect really! Amazing indoor and outside pools and spa, great gym, professional and kind staff. Totally going back
Stayed in November 2023
Reviewed: 27 November 2023
Milan
SerbiaEverything 🫶🏽
Stayed in November 2023
Reviewed: 23 November 2023
Obrad
United StatesWe were there for the first time and absolutely loved it. The staff was amazing and f&b was great. We're most definitely looking forward to be back.
Stayed in November 2023
Reviewed: 15 November 2023
Mario
SerbiaHostess/manager(make no mistake, not the personel in front of the door but inside of room for dine)witch worked durring dinner time have bad approach to guests. First time ever that i had unpleasant experience. She chases the guests while they pour dinner with questions how they will pay etc. Even i noticed broken fingernail during my singing of invoice. Every gest of Grand hotel will not run from thier obligation to pay dinner. I didnt want to eat next evening there. I've came to hotel several times in past 4 years and i dont want this kind of thing ruin my or anyone else experience for otherwise one of nicest hotels i ever been to.
Pool, room service, receptionst.
Stayed in November 2023
Reviewed: 6 November 2023
Hunter
United StatesThey nickel and dime you for EVERYTHING.
The location is great and the hotel is luxurious and clean!
Stayed in November 2023
Reviewed: 27 October 2023
Nikola
SerbiaLocation and pools.
Stayed in October 2023
Reviewed: 25 October 2023
Miroslav
SerbiaAir condition / you can’t reduce temperature inside room. Too hot!
Location, swimming pool
Stayed in October 2023
Reviewed: 19 October 2023
Filip
SerbiaFood was perfect, staff so kind and obligingly, especially Milanka from housekeeping!
Stayed in October 2023
Reviewed: 12 October 2023
Artem
SerbiaAll was good 👍
Stayed in October 2023
Reviewed: 25 September 2023
Mina
MontenegroFood, spa center, room, everything :)
Stayed in September 2023
Reviewed: 24 September 2023
Aleksandar
SerbiaNot being pet friendly, food during breakfast and dinner (buffet restaurant food not tasty and not of good quality, other restaurants are excellent)
Location, pool
Stayed in July 2023
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