Sometimes the parking area was overfull Sometimes the Jacqui and pool weren't turned on And also once the sauna was switched off

Everything is good, nice place for couples or even a honeymoon as there is much to see and do in the local area besides viewing the churches))

Stayed in May 2024

Hot tube in spa should be warmer.

Stayed in January 2024

Parking

Stayed in December 2023

A cozy hotel in the heart of Sremski Karlovci, the staff was very welcoming and friendly, they managed to provide 3 rooms next to each other upon request and allowed us to check in earlier. The hotel is clean and comfy, stylized like a rococo mansion, the rooms are spacious, quiet and the beds are luxurious. They offer a small, but very relaxing spa with a humid sauna and a pool with a comfortable temperature. Even though they were fully booked, I hardly saw any people, which for me was a great plus, there were actually just two of us in the evening in the sauna! The breakfast is lovely and beautifully served. Thank you for an excellent stay!

Stayed in November 2023

The room was rather small, we kept hitting our legs in the beds that were too close to each other because of the huge closet, no enough spase to move around. Same applies for the bathroom, quite small.

The location, spa, restaurant.

Stayed in October 2023

Wonderful staff, always helpful and welcoming. Comfortable beds, nice spa, great hotel, delicious breakfast. Great location.

Stayed in October 2023

Nothing

The staff are polite, friendly and happy. Beautiful breakfast and great location.

Stayed in October 2023

Room number 9! It was next to storage room and window look to the other storage room (outside). In the morning we have trolley with room supplies in front of the room and, a little noise under the window.

Everything was great, except the location of the room.

Stayed in October 2023

The quality of food can be much better, the breakfast was average.

Everything was wonderful, the hotel has a very particular style, the architecture is breathtaking. The staff is very pleasant and helpful!

Stayed in September 2023

The hotel is much more ordinary than the photos imply. I would say typical 3 star but with crazy furniture in the bedrooms. The photos are accurate but the photos of the public areas are staged to make the hotel looks much grander than it really is. The reality is a typical modern built hotel with a simple lobby and no lounge. Breakfast is in a strange underground ballroom used for wedding receptions.

Great location almost on the main square. Rooms were crazy, just like in the photos. Breakfast good. We used the pool and spa which was a fun experience.

Stayed in June 2023

Bathroom is bit small compared to the rest of room so feels bit crapmed. Pool and welness area are small for capacity of hotel so we did not have chance to use it as it was always over occupied.

We loved the vibe and estethics which is like you are in 19 centrury even though some things may seem kitsch but it is very unique experience to stay in such accomodation. Very cool details. It is right in the middle of town so location is great and not noisy. Breakfast was great with lot of choices. Staff at reception was super wonderful and helpfull!

Stayed in May 2023

The lady that bought the coffees to the room could maybe take some tips from the receptionists on how to do good customer service as she seemed very inconvenienced that she should make and deliver us a couple of coffees. The truth is we would have liked a coffee machine in the room as stated is possible in the guest information book but when I asked for this I was asked what I wanted to drink so hence we had coffees delivered. No issue just surprised but the almost rudeness of the lady delivering the drinks compared to the lovely friendly receptionists.

The gaudy and rather kitch deco was fun, Made a different from the usual ultra modern interior. Im sure Liberace would have approved :) I wanted to stay somewhere different and this was great! I never saw another guest and I was told it was almost empty so we felt like we were the only guests there. The wellness and spa was perfect and again like a private area for my family and I. Hot pool, good sized Jacuzzi, small sauna but enough for 4 sitting and the gym had enough for a workout. Pool was bigger than expected. Breakfast was perfect although on entering the large dining room and no one else there I was thinking we had the time wrong as no buffet out but then a gentleman came from kitchen and explained the hotel wasn't very full so he could make us what we wanted. So we all put in our orders and it was an excellent , very fresh breakfast and plenty of it. We felt very special and pampered with the truly private breakfast in these unique setting :) All three receptionists were very friendly, helpful and genuinely seemed happy to talk and give information. I was told this is a wine region but we booked as it was halfway home for us so we didnt check out the area only to have an excellent meal on the square and quick walk around.

Stayed in July 2023

The location was abit far out from novi sad centre.

The staff were amazing. They went out of their way to help. Theodora was extremely helpful, everyone was. Very nice, relaxing and enjoyable stay.

Stayed in July 2023

You could not hope for a more civilised or restful hotel anywhere in the world

Stayed in July 2023

It’s very good, very friendly staff

Stayed in July 2023

Everything was perfect 🥰

Stayed in July 2023

They should renovate the outside of the hotel, especially with other buildings being so good looking. It looks bad, and you really can't tell it is a hotel at first glance.

We were blown away with details and style of hotel interior design. It is just wonderful, from paintings in the hallway to phone in the rooms, everything is so cool. Breakfast was solid and the hall in which you eat is fantastic. Staff was also really nice and happy to help. Spa always had room for us, but I guess it could get crowdy if there are more guests at the hotel. All in all, it was phenomenal, and a great value for money. Hotel really exceeded our expectations!

Stayed in April 2023

Wonderful staff, always smiling and very nice, helpful and welcoming. Comfortable beds, nice spa, great hotel, delicious breakfast.

Stayed in June 2023

Nothing to complain about.

The hotel was simply lovely. The staff were friendly and helpful, especially Sara at the front desk, who made us feel right at home. We had a beautiful, spacious suite with a balcony and jacuzzi. I appreciated the chocolates we received on arrival, as well as the coffee machine in our room. Breakfast was lovely too. The hotel is in the heart of Sremski Karlovski, so you could not ask for a better location.

Stayed in May 2023

Very special and nice hotel with big room and excellent spa services. The beakfast was good. The hotel could be the good starting point for exploring Frushka Gora and the area by car

Stayed in May 2023

Would have loved a bit larger spa as it was a bit crowded when we were there (not enough sun-beds), but it was still very cozy and relaxing.

Very nice hotel overlooking the main square in Sremski Karlovci. Our room was large and very comfortable, also very clean. Staff was very nice and helpful, and we also loved the breakfast - many different options. There is a nice spa area with pool, jacuzzi and sauna, and we spent a couple of hours there. Hotel has a baroque style interior which kinda goes well with the overall vibe of the town. We enjoyed our stay here very much and will definitely come back.

Stayed in May 2023

hhhh

kkk

Stayed in April 2023

The spa area is small, for a maximum of 4 people at a time (But during our visit to the spa there were just 4 people including us) There was a strong smell of some cleaning agent, it was hard to stay in the spa area for a long time.

Clean, nice room. It was my dream to live in a room with such a royal style :) Breakfast in the royal hall. Everything was delicious. Sauna and pool included.

Stayed in April 2023

Everything is so nice and beautifull. Location is in the center of the City. Clean, stuff is so profesional and kind, especialy Tamara in the Reception and so kind women in the SPA. Swimming pool, is great, worm wather. Breakfast is great too. We really enjoy and we will come back soon.

Stayed in March 2023