Nothing

Everything

Stayed in February 2024

-The pool area was crowded and noisy, so as the "silent wellness". If you are looking for a place for relaxation, this is not the best option for you. -The average temperature in the rooms was around 26°C, which was a little high for us.

-The staff is very professional, helpful and thoughtful. -The breakfast was very rich and delicious, we did have a great time there.

Stayed in December 2023

Lunch & Dinner menus in restaurant somewhat pricey. Massage wasn’t as good as I would like.

Good value, friendly staff, cleanliness, excellent breakfast, great gym, nice facilities and swimming pools

Stayed in November 2023

No shampoo, body lotion or any other toiletries in the bathroom, just soap.

Good breakfast, comfy beds, and sweet staff. Nice spa zone, although it might be too crowded and noisy (and the music is really loud both inside and outside). The best part is the night swim which is available only for hotel guests.

Stayed in August 2023

Nazalost, predmet koji sam zaboravio u sobi još uvijek nije došao na moju adresu.

Sve ok, ljubazno osoblje, cisto i uredno. Recepcija izuzetno profesionalna i ljubazna, bili su tu za sve sto je bilo potrebno.

Stayed in August 2023

Staff at the spa center is nowhere to be found, you have to physically go and search for them, in general the hotel seem to be understaffed and you struggle when you need some assistance, exception goes to reception team which was always there and ready to assist. The pool gets way too overcrowded after 10 am as it’s open to public, and even though this might not be a bad thing if you enjoy crowds, for me it was way too much.

Great facilities, friendly staff, good location. The package included access to all facilities which was great.

Stayed in August 2023

rich and varied breakfast

Stayed in February 2023

- Probably a misfortune, but our stay was overlapped by private parties in the restaurant for three days in a row (24, 25 and 26.12.2022), so in 50% of our stay we were not able to sleep until 1-2AM. We were there with a 2,5 years old kid, so not the best thing to happen… Asked the reception if possible to be changed to another room, without any success, they said the hotel is full and not possible any room changes. You can imagine that our room was separated only by 1 floor and the music volume was similar to what you can hear in a disco + live singer and all this started from 21:00 till 01-02:00. If you go over there because of that, it’s will be a nice experience, but in our case this was the only negative feeling we had during our stay and not because of the event, because this is part of the business, but because the bad room management. If I’m a receptionist will try to not giving such rooms that are located over the restaurant for Friday-Saturday (when there it’s a live music), especially for such families with small kids. This is my conclusion and point of view, maybe the hotel management following such policy and we are only an exception and bad luck in this case :)

- The hotel infrastructure is great, especially all 5 indoor pools with different temperatures (temperatures between 26-34 degrees) and depths (between 40 - 180cm). Good spa center with sauna, steam bath and as past of the underground floor there is a nice fitness. - I’m sure that the massages are also very relaxing, but unfortunately do not have any time to try them - The restaurant is clean, comfortable and the food is delicious also the prices are reasonable and the portions are quite big - Super double room was great, enough space, comfortable bed with good mattress and pillows. Very well equipped minibar with acceptable prices. - Good Playground for kids which could keep the little ones busy for a while - Big parking with enough space for all hotels guests and everyone who comes only the the pools/spa with a daily pass - If you have time please visit the near park, very nice place for a short walk…we saw that soon a Ferris wheel will be opened, since left only the cash desks to be completed

Stayed in December 2022

The bed was extremely comfortable. The room was lovely, spacious, tidy and clean. Very relaxing and clean pools & spas. (Not so busy and was so quiet and relaxing). The breakfast was delicious. The staff are all great and helpful and makes customers feel welcome!! (Special praise for Miloš (reception) - both check-in and check-out were professionally handled by him, and Sanja (the waitress) she was so kind and willing to attend any request. Everything was perfect!

Stayed in December 2022

Pools can get crowded, especially during night swims when anyone can pay a ticket to enter. Some nights 20:00-22:00 is reserved for hotel guests only. The room was way too hot and the thermostat did nothing to regulate it. We would have opened a window had there not been so much air pollution that night outside.

Water was amazing, rooms were great and breakfast was delicious. Some hotels in the city don't have mineral water, this one does.

Stayed in December 2022

Pastry was a bit stale.

Miscellaneous, although some food was not very fresh. Cheese was excellent, ham as well, pancakes.....

Stayed in November 2022

Everything was like on the photos

Stayed in November 2022

Everything was ok, good service and offer

Really good choice of local cuisine sometimes even too much :)

Stayed in November 2022

Everything was excellent, from staff to apartment. Food is very good. Grear recomandation. We will visit again

Stayed in October 2022

Absence of English signs at the spa and on the breakfast dishes. And the room cleaning needs improvement.

We stayed in a comfortable apartment with a splendid view. The breakfast was superb. An easy ten minute walk will get you to the main promenade. It can be reached also by a nice walking trail lined by trees. There are many indoor and outdoor pools but since the hotel accepts outside customers they are crowded. We enjoyed the private pool and jacuzzi exclusively designated for hotel guests.

Stayed in August 2022

Well, the towels were changed on daily basis and the trash was thrown out but not once the floor was cleaned for a week. We did it ourselves. We don't mind but anyway...

.I love the pools both outside and inside ones. Various of depths and water temperatures. We enjoyed silent wellness very much. Breakfast was great, rich variety for everyone

Stayed in July 2022

Everything was outstanding

Wonderful!

Stayed in July 2022

Nothing. Everything was great

Everything. It’s a great facility and staff are superb

Stayed in July 2022

/

I liked pool work time. Overall everything.

Stayed in June 2022

Breakfast was not a la carte. Payment was the biggest problem because they sent me authorization form on a paper where they would take all of my data that they do not have right to know, our CVV code and the whole card number. At the end was solved, luckily because I transfered the money from my account to their. But complications without being necessary to do that. Just because they did not solve payments but they moved it on the Booking. Solve the card payments, 5 star hotels need to have this solved

Rooms were so tidy and clean. Spa was great

Stayed in May 2022

N/A

Staff was super professional. Thermal spa is awesome. Clean and rennovated rooms.

Stayed in May 2022

To many people which are not hotel gestures in the swimming area

All was fine

Stayed in April 2022

Really nice staff. Hotel and welness center are great! We will come again for sure.

Stayed in March 2022

One thing I did not like is that the spa area is open for outside visitors, not just the guests of the hotel, so it was pretty crowded during the day. Try to avoid the weekends if possible. Vrnjacka Banja is a small place with not a lot of things to do, so most of the time is spent in the hotel spa (which is not a bad thing).

I would recommend the hotel for everyone looking for a place to stay and relax for a few days. The spa area of the hotel is amazing, with several different pools, relax area and water slides. Great fun for both adults and children. They also serve drinks at the pool area which is a bonus. The hotel is new, clean and nicely furnished. Staff was friendly and helpful. The breakfast was good with lot of different options. The restaurant in the hotel serves very nice food. There is a kids corner as well. All in all, the place exceeded my expectations and I will make sure to visit it again.

Stayed in February 2022