breakfast is great

the room is alright. nothing outstanding

Stayed in March 2022

small room

good location, nice area

Stayed in February 2022

No one wearing masks. Clean ladies are unprofessional. Cleaning at the hotel is not the same as at your place. Staff know nothing about hospitality and guests service. Also hotel is overcrowded due to good location and price match. No requirements regarding Covid19 makes this place simply dangerous.

Breakfast and location is great

Stayed in December 2021

Absent locker room!

The location is great, near the Kremlin. The staff is helpful. Personal thanks Maxim for helping and perfect service.

Stayed in January 2022

The room was very small; just the side of one double bed and some space adjacent of it.

I liked the short walk to Novii Arbat and the Saint Semioni Church. Easy to get to the metro too. The hotel staff is friendly and spoke English quite nicely. Good bathroom and nicely done.

Stayed in October 2021

Breakfast is the same everyday

Stayed in August 2021

Bed was terrible. Buffet breakfast was really bad, I could hardly eat any of it. Nothing to do with me being a westerner either, my wife is Russian and agreed!

It was fast check in and check out , air conditioning worked perfectly. Nice and central. Very good price.

Stayed in August 2021

B&B cafe staff not polite. A big bed not two seperated beds combined.

Beeakfast, clean, nice staff,

Stayed in August 2021

The room was very small

Breakfast and restaurant were good

Stayed in July 2021

The staff

Stayed in July 2021

Hotels corridors is a dark and hot, is not air conditioning. The room service is doing very late. Would not prevent the staff from being more attentive, friendly and smiling.

The hotel location is a great, near the Kremlin and Arbat street. The breakfast is good. Thank you.

Stayed in July 2021

nothing

Excellent breakfast

Stayed in June 2021

The staff welcoming

Everything

Stayed in March 2022

Very clean and comfortable and in the city centre, and affordable price

Stayed in March 2022

everything was bad

this is bad hotel very bad hotel and reception and all off employee are very bad

Stayed in February 2022

Everything was okay

Location and cleaning

Stayed in February 2022

The receptionist was so rude and ill mannered, she wasted my 50 minutes for just a printout. I waited for 50 min then she started saying, no i can not help you because I dont want too.

The location and room was nice

Stayed in January 2022

it was close to the center so moving around was easy and the room was great

Stayed in January 2022

First of all, check in was late for 1,5 hour. And after room that was giving us was underground. No window, not working tv, too small and they saw we were with stroller that couldn’t even fit there. Room was next to laundry. Not soundproof at all. And few days before we stayed in this hotel one night and that time they gave us good room from the same category. So be careful!! Better to check before you pay, which room they are planning to give you.

Only cafe with breakfast. That’s all!!!

Stayed in January 2022

1. breakfast 2. poor light 3. no water 4. staff is not competent

nothing

Stayed in January 2022

the size of the room is too small for me and no place to put the bags only in cabinet. elevator is too slow also one is working. breakfast we have only juice and egg, there wasn’t alot of choices . at night the reception don’t speak English well as it was my check in time. no one can help me on my bags as we were also females coming from airport and they have stairs to the lobby. it was a hard day. Its also far from arbat street we have to walk 19 minutes. the cup at the bathroom was broken also the drawer beside the bed.

room was clean. i can take my coffee after breakfast in take away cup. my checkout time was a girl who can speak English and answered my questions.

Stayed in December 2021

This was just a terrible experience staying at Arbat House Moscow. Lux room is supposed to be clean and nice and cozy and the actual 717 room is a standard room at a very cheap hotel, not at 4 stars. More over, the mirror was not clean after previous guests - lipstick left. There is a big dimple in the bathroom door and another one in the wardrobe. It doesn't feel nor look like a good hotel. The "mini bar" is an empty fridge which sticks terrible. :D The view is nothing but another house windows. Now, cleaning lady was prompting to get me out of the room before the check out time agreed with Recepcionist. Breakfasts, oh my... this is another story. The guests of the hotel have to seat at the undressed tables and are asked to find another table if they seat at the tables for guests from the street. No kitchen utensils. I had to wait for a knife for 10 mins. The variety of dishes is poor: ommelete, sausages, cotton cheese pancakes. This is terrible. I will never ever stay at Arbat House.

Hotel location is good.

Stayed in December 2021

the room was in a very poor condition it smelled like spoiled water was somewhere the only good thing was the window, but not the view the staff never smiled once

the location was great and the entrance

Stayed in December 2021

was really disappointed it , from the check in , take more of 20 minutes,,, some engineering was making a repairs in the back office of the reception and the was a lot of noice and the engineering was talking loud like was in a open field , the receptionist,, i don't know the name because she was not using a name batch , well she was not even using a uniform , or similar she was wearing a sweat pants and kind of short sweater, looking like she was at home or in the dacha , every time she was doing something you can see part of her stomach ,,, not a good impression,,,, finally she give me the key ,, take around 20 minutes ,,, also in the "lobby area" was a supervisor teachin a lady to clean the floor in a very rude way ,, the poor lady , was even not wearing a normal close of shoes ,, really the lady who clean at my house dress better ,,, feel sorry of her , how a hotel not provide minimum uniforms to the employee's or dress code , maybe its to much to ask , the reception area was really dusty and dirty,, the reception clerk give me the key and just point where are the elevators ,,, and say second floor ,,, funny part the room was the 226 ,but in the second floor its only from room 201 to 219 , no 226 , walking and looking , finally i found a lady for housekeeping who show me from a back area stairs how to arrive to a second, second floor where was my room ,,,, the room was small dark and cold, also dirty you feel on the carpet and also can see it in the quality of the towels ,, some of then was broken a aparts , finally i decide to leave the hotel , i not want to spend the evening there ,,, better sleep in y car ,,, any way was not a good experience and was a waist of money

nothing

Stayed in November 2021

Very warmly and comfortble hotel👍 Great location 👍, Friendly staff and high level service 👍👍. This is Arbat House visit card 👌. Always ahead 💪. Special thanks to Daniel for support and understanding 🤝. We will miss Arbat House hotel very much. We hope to see you soon and I hope you will give me number room 411, us usual 😂😂 .

Stayed in September 2021