Ibrahim Al Khalil PO Box 19923 , 21955 Makkah, Saudi Arabia
#21 of 304 hotels in Makkah
Guests' ChoiceBased on 2886 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.7
Staff
8.8
Value for money
7.7
Free WiFi
7.6
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End of dialog contentReviewed: 6 May 2024
Dr
United Arab EmiratesWe wanted to book a car to visit the WaHi (Revelation) Exhibition and District, Uber wasn’t allowed to come to the Haram area where the hotel is located, Uber would have charged us 30 Riyals, the hotel quoted us 300 Riyals for the same trip one way. We could understand double the price but ten times was unreasonable. We had to walk out and find a local taxi. The executive lounge has limited hours and limited options.
Lovely view of the Haram from our room. Easy access to Haram via the interconnecting mall then a quick cross over a street into the haram. Breakfast was excellent, lots of variety. The cleaning staff are very flexible with their times which was a benefit especially during Umrah and sleeping odd hours.
Stayed in April 2024
Reviewed: 5 May 2024
Cassim
United KingdomN/A
Breakfast was great. Customer service , Concierge and Bell boy all best. Manager Yusuf very good and very helpful. The breakfast is like having lunch at the same time that’s how much different variety available.
Stayed in May 2024
Reviewed: 5 May 2024
Maaria
Saudi ArabiaExcellent and varied
Stayed in May 2024
Reviewed: 4 May 2024
Sara
GermanyThe hotel was amazing, everything was top-notch, great location, clean and tidy room, all the staff were always very welcoming, helpful and attentive to our needs and special shout-out to Mr Muhammed Ali, Yasser and Rahad who provided exceptional service, they went above and beyond what was expected.
Stayed in May 2024
Reviewed: 4 May 2024
Mourad
ItalyThe location and the staff
Stayed in May 2024
Reviewed: 3 May 2024
Fouad
Saudi ArabiaNo tooth brush, no shampoo
Staff was excellent , special thank to the receptionist Abdul Majid who was extremely helpful and nice
Stayed in May 2024
Reviewed: 30 April 2024
Hind
QatarThe location is perfect
Stayed in April 2024
Reviewed: 30 April 2024
Mourad
ItalyThe staff and the location
Stayed in April 2024
Reviewed: 27 April 2024
Muhammad
Saudi ArabiaNothing.
The combination of price, comfort, facilities and location from Haram is exceptional. The breakfast was excellent and the staff was very accommodating. We requested a late check-out and the hotel provided that for us.
Stayed in April 2024
Reviewed: 27 April 2024
Nqu
AustraliaExcellent Location and good Rooms
Stayed in April 2024
Reviewed: 27 April 2024
Wiaam
United StatesAc is not great
Stayed in April 2024
Reviewed: 24 April 2024
Emad
KuwaitMy room was in 1st floor and there was cooking smell all the time.
Location. Spacious room.
Stayed in March 2024
Reviewed: 23 April 2024
Omar
MoroccoNo coffee machine in the rooms
The service level exceeded my expectations Room size was outstanding Location is excellent
Stayed in April 2024
Reviewed: 20 April 2024
Haithamelbashir
United Arab EmiratesNothing to complain about.
Excellent hotel. Superb location and a stone's throw from Haram. The room is spacious and comfortable. Breakfast is great. Dedicated area for prayers for men and women.
Stayed in April 2024
Reviewed: 19 April 2024
Aliyu
NigeriaRoom decoration and size
Stayed in April 2024
Reviewed: 18 April 2024
Safeer
United Arab Emiratesits ok
every items is perfect
Stayed in April 2024
Reviewed: 17 April 2024
Mohammed
Saudi ArabiaResponse time from housekeeping maybe due to being overwhelmed by the amount of guests as it’s a season
The ambiance and quality of facilities. The restaurant is 7star
Stayed in April 2024
Reviewed: 17 April 2024
Hussein
QatarExceptional spread of breakfast and very good size room and bathroom- great for families!
Stayed in February 2024
Reviewed: 15 April 2024
Sheraz
United Arab EmiratesNothing
Great Facilities and exceptional service provided by staff. Starting from the checkin throughout the stay it feels like real professional team is taking care all the stuff. Excellent breakfast, Very clean and exceptional hygiene, all the facilities are very carefully designed with real intention of ensuring that customers feel comfortable.
Stayed in April 2024
Reviewed: 15 April 2024
Mouhamadou
United StatesI bought extra coupons for dinner wanted a refund for one night the front desk manager Yusef Al Ghamdi refuse to do so. Also i had two guest one night i took them to the M floor dinner the restaurant manager charge me $200 for two people when i ask a little discount he said no. what I'm trying to say some times it's not about the money if you in the hospitality industry you have to empathize with your guest.
I was impress with the front desk Lady that check me in a dirty room by mistake but she apologize and upgrade me to another room. The housekeeping man on the first floor very nice always smiling i wish i remember his name.
Stayed in April 2024
Reviewed: 12 April 2024
Adilov
UzbekistanWhen we have arrived we had problem with our booking. At that time front office manager Hasanali was very supportative. God bles him for his support and help all the time during our stay.
Stayed in April 2024
Reviewed: 10 April 2024
Damiat
QatarLong check in time
Very nice hotel, hotel room for my pilgrimage
Stayed in April 2024
Reviewed: 9 April 2024
Farhana
United StatesProperty itself, room was spacious, property was close to Haram. Good food court.
Stayed in April 2024
Reviewed: 8 April 2024
Abobakr
United StatesIt’s very expensive for it’s value and the prayer area for women is far from the residences
I liked the location
Stayed in April 2024
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