King Abdullah Road, 42361 Al Madinah, Saudi Arabia
#8 of 225 hotels in Al Madinah
Guests' ChoiceBased on 448 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
8.9
Facilities
9.1
Staff
9.2
Value for money
7.9
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Mohammed
Saudi ArabiaWe had to request hangers as the apartment didn't have any. Not an issue, however every room/apartment should have minimum number.
The apartment, the appliances, location, and the amazing staff. It will be considered every time we visit Madinah. 0
Stayed in April 2024
Reviewed: 27 April 2024
Hussam
Saudi ArabiaI asked for a decoration for the room for the honeymoon, i been informed i have to take the full package
mr.Amir is great , i request the receptionist for a late check out and i got the confirmation within 1 hour i was pleased
Stayed in April 2024
Reviewed: 19 April 2024
Caribbean
Trinidad and TobagoIn the rooms I found there could have been more pops of colour- too much grey and white. The wall art helped and was a nice touch throughout the property however It was a very comfortable stay
Understated Great Location
Stayed in April 2024
Reviewed: 15 April 2024
Abdullah
Saudi ArabiaLocation, cleanness and comfort
Staff are amazing service is exceptional
Stayed in February 2024
Reviewed: 8 April 2024
Mohamed
Saudi ArabiaIt is a little bit far from Masjde Alnabawi,otherwise, they are the best.
It was the best hotel I have ever been in KSA.They make you feel that you're a valuable customer.I like everything there ♥️
Stayed in February 2024
Reviewed: 5 April 2024
Oguz
United KingdomIt is very convenient that you can access the shopping centre from the hotel. Having a kitchen is very convenient too. Lots of parking available.
Stayed in March 2024
Reviewed: 3 April 2024
Amreen
United KingdomNA
From the moment I entered the hotel, staff were very welcoming and friendly. They provided extensive information which made our stay a lot more easier and comfortable. They were very accommodating to any additional needs and I would definitely recommend.
Stayed in March 2024
Reviewed: 2 April 2024
Mona
QatarClean new
Every thing start from the people to the room and to the service everyone above expectations
Stayed in April 2024
Reviewed: 15 March 2024
Fahad
Saudi Arabiathe staff , the cleanliness
Stayed in February 2024
Reviewed: 7 March 2024
Ayman
Saudi Arabiacurassow
Room service is great
Stayed in March 2024
Reviewed: 22 February 2024
Mahmoud
Saudi ArabiaNone
Stayed in February 2024
Reviewed: 7 February 2024
Adnan
Saudi ArabiaBreakfast buffet very poor not tasty
Stayed in February 2024
Reviewed: 2 February 2024
Anes
United Arab EmiratesHotel is connected to the mall which make things easy
The staff was very helpful and service was excellent
Stayed in February 2024
Reviewed: 31 January 2024
Muhammad
United KingdomShuttle service to Harram can be increased.
Friendly service. Amir at concierge was brilliant. Reception staff are fantastic.
Stayed in January 2024
Reviewed: 14 January 2024
Barbara
United StatesNothing. All perfect
Courtesy bus to the mosque. Excellent breakfast.
Stayed in January 2024
Reviewed: 14 January 2024
Mathijs
Belgiumit is located a bit further from the main sights, but you get a very spacious room with a washing machine (and detergent provided!) and there is a mall right next to it. Very friendly staff who really try to help you, comfortable beds, and I could not hear any sound coming from the rooms next to mine. Breakfast is good enough, and even very nice if you like sweet stuff. Lots of parking.
Stayed in December 2023
Reviewed: 11 January 2024
Murt
United StatesThe only thing they can do better is: The room did not have good heating. We were there in Dec, and it does get cold. So, I wanted the heat but it seemed they had technical issues. They DID provide us with heavy blankets, and even suggested we can shift to another room, but packing and unpacking was going to be a pain.. so we just decided to stay in the same room. But, Staff went above and beyond to make us comfortable
The waiters at the breakfast area were wonderful. Mr Naseeruddin needs special mention, so does the cook, and Mr. Ansari. They brought me freshly made cappuccino each day. Also, the cook made really good eggs to order, and they were perfect. The room was amazing, they gave us fresh plate of fruits each day, and they allowed us to stay longer as our flight was late.
Stayed in December 2023
Reviewed: 6 January 2024
Mona
United StatesThe location is a little far from Masjid Al-Nabawi, but they do have a free shuttle that takes you there and back for every prayer.
Our stay was very enjoyable! Check-in was fast and easy, all the staff were extremely polite and kind, and the rooms were very clean and spacious! They have a free shuttle that takes you to and from Masjid Al-Nabawi for each prayer, which is extremely convenient. The shuttle driver, Noor Aldeen, and our bellman, Amir, were both very courteous. The breakfast buffet was also very good. We had two rooms and asked the reception for a late checkout, and they were very accommodating. I would definitely stay here again, and would recommend this hotel to anyone visiting Madinah.
Stayed in January 2024
Reviewed: 5 January 2024
Irfan
United KingdomThe staff, in general, were very nice and polite, except the reception desk didn’t answer our phone calls most of the time. I was a little bit annoyed by the fact that they couldn’t offer us duvets instead of blankets for our sofa beds.
The apartments are very nice, and the area is quiet compared to the hotels near the Nabawi Mosque. It is only a 10-15 minute drive from the Nabawi Mosque. A taxi ride costs 30 SAR, or you can use the apartment’s bus service to reach the Nabawi Mosque. Having Al Rashid Mall next to the apartments is very convenient for food, groceries, shopping, or a kids’ play area.
Stayed in January 2024
Reviewed: 3 January 2024
Shereena
AustraliaShuttle bus should be scheduled to pick up guest timely as it is hard get to the bus on time with crowd movements
Customer service and cleanliness
Stayed in January 2024
Reviewed: 30 December 2023
Atile
Saudi ArabiaStaff and employees very friendly and helpful. With smile all time. Aiming to find solution in short time. Room and service very good and excellent breakfast. We and family really enjoyed the time within Marriott.
Stayed in December 2023
Reviewed: 30 December 2023
Maya
Egyptthey can get another big bus to avoid the long wait, it would be great.
The staff is amazing specially the receptionists, they were very helpful and understanding. The location is inside the mall so it’s very easy to find everything that you need specially that there is a Carrefour in the mall. It takes 20 mins to reach the Haram by bus and sometimes it’s very crowded so you need to always be early to find a place because the 2 buses could be full but even if it’s full, they will make the driver comes back and pick you up Same happened to me while returning from the haram, i have to wait 40 mins so the bus can return and pick me up.
Stayed in December 2023
Reviewed: 27 December 2023
Anas
United StatesIt was little far from the haram. The shuttle service was pretty good and convenient.
Hotel and room was very clean. I totally appreciate that.
Stayed in October 2023
Reviewed: 27 December 2023
Shahnaz
Saudi ArabiaFurniture becoming old
Location Style
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content