We could not get the bathroom exhaust fan to come on and we appeared to have no control over the air con fan speed, which can then be too loud. There have been such maintenance issues at both of our recent stays. At least the folded towels were dry, this time.

We stayed in room 14 from 19:00 on 15 May for 12 hrs. We were allowed to check-in 20 minutes before our booked time; as I think that that the normally busy hotel was not fully booked. We have stayed at this hotel now several times in recent times. You need to price compare because sadly even being a loyalty club member, Booking.com's price can be 10-15% cheaper. The room was clean and the bathroom mostly well set up. At least all of the power points and USB charging ports were working, this time. We very much like the firmness of the mattresses and pillows. Management do read these reviews and try to use them to lift their stds. Some lifting though still to do. We ate in for dinner. The "free" Caeser Salad was adequate and the extra cost chicken skewers were better. Helpful staff also for this interaction. Maybe supplying some tea bag choices to all future guests in the lounge area would be a low cost opportunity for improvement?

Stayed in May 2024

Nothing

A dip in the pool, a bucket of beers, a good meal and a great sleep. It’s less than a 15 minute walk to our gate; nothing more refreshing between 2 long flights. And we were in the very spacious room 1 this time.

Stayed in May 2024

All fine

Easy to reach for transit passenger

Stayed in April 2024

The ability to book by hours according to flight layover

Stayed in May 2024

More toiletries would be good considering the cost of accommodation

Location

Stayed in May 2024

That it was a book for Only 12 hrs. Must be a good reason for but I have never been in a hotel colocated at an airport either such specification. I travel about 6 times a year around the world.

Just the location

Stayed in May 2024

Prefect location

Stayed in May 2024

Room rate was quite expensive. Paying for the convenience. Carpet and lower wall had a lot of dust along side bed and under TV area.

Very happy with convenience of location. Breakfast was adequate. Comfortable beds.

Stayed in May 2024

The beds were way too small to have a comfortable sleep. Would like mini bar options / water.

Air-conditioning in room was prepared. Breakfast option available. Staff were great. Room was clean.

Stayed in May 2024

One thing that caused some confusion is the included meal. There is a dining room, but no kitchen, wait staff, etc. You order your meal either at the front desk or from your room. Not a biggie but we were a little bemused for a while there!

This is a very convenient option for airside accommodation. We booked for 12 hrs and it worked perfectly.

Stayed in April 2024

Rather expensive for few hours of stay.

Comfortable beds, quite location, ideal for transit.

Stayed in May 2024

The air regulation was noisy and too cold. It was a windowless room so was a bit claustrophobic.

The bed was comfortable

Stayed in April 2024

There was nothing specific that I didn't like

A good basic but clean & adequate hotel in a fantastic location for t4ansit time.

Stayed in March 2024

really cold air conditioning in hallway could be made little more comfortable

Very quiet room, good to have a food option between flights.

Stayed in April 2024

Nothing. All was excellent.

Perfect place for an overnight in transit or some peace and quiet between flights. Rooms well-equipped and comfortable. Pleasant lounge area.

Stayed in May 2024

More food options

Cleanliness, staff

Stayed in May 2024

We didn’t know the price included a complimentary meal until we checked in and by then we’d already eaten.

A comfortable place to sleep with a 12 hour lay over at the airport.

Stayed in April 2024

Not able to extend our stay due to fully booked rooms.

Pool, room, shower, views, lounge, free meal.

Stayed in April 2024

The price is a little bit high for a 12-hours stay. The room is a bit narrow.

5 minutes walk to the departure gates located at Terminal 1. There are complimentary meals during our 12-hours stay so that we do not need to search for foods other than just resting before flight.

Stayed in April 2024

Hotel does not account for airlines delay so you MUST keep them informed of your impending arrival or your 12 hour stay will dwindle fast if they are over booked.

Great location airside in Terminal 1.

Stayed in April 2024

Not in Terminal 3.

Airside.

Stayed in April 2024

It’s very expensive for only 6 hours. Very!

It’s clean and very handy.

Stayed in April 2024

It’s my 2nd stay at Aerotel but because of my age (83) I don’t think I will stay again because of the distance I had to walk with overnight bags from Arrivals in Terminal 3 to Aerotel in Terminal 1, it’s just too far for an old person and even though I tried to get/book a buggy to take me I had great difficulty in finding anyone to help me.

Breakfast good, I only stayed overnight so just anted a comfortable bed and quiet and the hotel provided both

Stayed in April 2024

Price should of been $100 less

Convenient, Clean

Stayed in April 2024