Absence of breafSt

There was no breakfast.when i stayed at Fraser it had buffet breafast

Stayed in May 2024

I would have loved a proper coffee machine in the room.

Great location, nice spacious room, fully equipped kitchen. Staff is friendly and helpful.

Stayed in March 2024

No Coffee machine in the Apartment but could get coffee in business Center 🤩

Like the concept and able to use Hotel facilities. Gym is excellent

Stayed in March 2024

We had ants all over the kitchen at one point. They also took all payments up front including putting through (actually charging) an incidentals deposit of $500. So having used a UK credit card, I was charged conversion rate and a fee for use abroad. When I left the receptionist did a credit for the money and glibly said ‘don’t worry, you will get the money back in 2-3 weeks! I will get the same fees again. When I told her no other hotels did this she became really aggressive and I had to tell her not to get aggressive with me.

Location and very smart.

Stayed in March 2024

I was happy with everything

Room size was excellent breakfast was good and location was good

Stayed in February 2024

The whole apartment was freezing cold despite of turning up the temperature to the highest. The aircon probably needs replacement. The bathroom had no headphone shower and the hot water runs out towards the end if two people shower one after another. The bathtub and floor wasn’t clean, could see some tiny hair and dust as soon as we checked in. The face tissue is very thin and poor quality. The utensils in the kitchen wasn’t clean, sometimes left us with no kitchen towel.

Staffs were great, very attentive and polite. They do their best to help. The location is good too. We had a smooth check-in in-fact earlier than usual check-in time.

Stayed in February 2024

Very old. Didn't smell good.

Staff was very friendly and helpful

Stayed in October 2023

No issues. We were informed before we arrived that there was construction next door. It did not bother us as you could not hear the works

Great location and a great place to come back to at the end of the day. We were able to cook, do washing and relax.

Stayed in November 2023

Cheese variety is so little.

Nice.

Stayed in November 2023

The staff is very helpful.

Stayed in October 2023

Great location and the staff were amazing

Stayed in October 2023

The tv didn’t have good reception

Lovely friendly stuff

Stayed in October 2023

I know the amount we paid was astronomical and definitely NOT worth it, I don’t know how old the place is, but looks old. It was comfortable but the beds were like sleeping on a block of concrete, my back was so painful, no matter what bed I was in (there were three beds) I had to swim lots of laps each day so that I could to ease my back pain. There was a building going up that they didn’t inform us until the day we flew out and that was pretty noisy because we were overlooking the work site. We had to get a taxi to the resort from the airport because they don’t do pick ups unless you want to pay 10 times what the taxi was worth, so it is worthwhile looking yourself as to what the best way to get around is. We also got a 3 day tourist card which enabled us to use the buses and train services unlimited to anywhere in Singapore, which again was way cheaper than taxis.

I loved the pool, the rooms were lovely but getting old and looking it, the staff were exceptional with everything, we had a light breakfast left in the kitchen as we flew in at 11pm and were very grateful for that as my granddaughter needed food at 6am for medicine, the Koi fish were adorable. A lot of feedback I had was I was in an excellent position but we spent most of our time on Sentosa Island with Universal Studios, Aquarium, waterpark even shopping at VivoCity was better than Orchard road. We did do China town, the Bay of Gardens, the Botanical Gardens and overall Singapore is without a doubt the best place for children.

Stayed in September 2023

Pricing ? To make the stays longer !! Otherwise great in all ways . Keep it going. Really can’t add anything to it.

Location was central and great. Cinemas, dining and shopping close by. Excellent quiet walking path from botanical gardens back along Nassim road. Very child friendly with good activities. Of course the Shangrila hotel breakfast

Stayed in August 2023

Construction work around

Room was very confortable, swimming pool was cosy…

Stayed in August 2023

Housekeeping was very bad. Very disappointing for Shangri-la standard. Floor was sticky, and I feel that the room was not cleaned as it should with regards to putting things in order. For instance, I still found dirty mugs when I came back in the late afternoon. Also, when I requested a technician to check on the AC because the room was super hot and humid no.one came for 2 days. It seems the reception conveniently forgot the request. I didn't appreciate it of Shangri-la

The location was very ideal for us to get around by walking. Very central.for.us.

Stayed in August 2023

It's dirty, many spots on the tables. No toiletries provided. No other amenities provided. It's under staffed, have to wait very long time to get my delivery order to my apartment because only 1 person running around doing stuff. In addition, when checked in no bellhop to help with luggage he was on a break and no one to replace him. Front desk take long time to answer the phone.

Quite neighborhood Comfy bed

Stayed in August 2023

It is a little bit far from the nearest MRT station. You may need to spend 14 minutes to walk to the MRT station.

The room is clean. There is a kitchen in the room, which is quite convenient for a family.

Stayed in July 2023

All good.

The Apartments were great for our family. Easily walk over to Hotel for Buffets and the children loved the pool

Stayed in July 2023

I think it has gone down hill and needs renovating, wallpaper coming adrift, ants in most of the rooms even got into the bed.

It was comfortable, had all the amenities and a good location for the city.

Stayed in July 2023

Facilities need to be updated. Needs modernisation.

Location and staff!! Staff were incredibly helpful!! Housekeeping was very diligent and very thorough. Loved Shangri-la and Singapore for the people and reliability!!

Stayed in June 2023

The receptionist/concierge could be better. Only one or two staff at the reception were nice, the rest were not really helpful when asked with questions.

We loved the location

Stayed in May 2023

furnitures are old

good facility for family but the room needs renovation with new furnitures

Stayed in April 2023

Great property. Overall good experience.

Stayed in April 2023