The hotel is a bit tired. The bathrooms and furnishings are clean but older and bit worn. The grounds are a good size and the pool is large, but also a bit tired, and the lawn furniture is old and a bit moldy. I think the downturn in tourism hit them hard. It's a nice place that could use some refurbishing.

The location is great on the side of the town, you can walk to restaurants and markets easily. There is a rental car company on the side of the hotel that is very convenient. The front desk staff are very kind and helpful. The room was a good size. The central garden and pool are a good size and surrounded by mature trees and lots of birds. It's a nice space that the rooms overlook. We could walk directly out to the pool from the room.

Stayed in March 2024

My experience at the Pestana Hotel was quite good. However, the main point is that the pool was dirty. So, I couldn't use it and travelled to the other Pestana hotel(5 stars ) to use the other swimming pool. On a few occasions, other customers were noisy around 12 am and 6-7 am. So, I couldn't sleep due to people laughing and running stairs. There were two incidents with the manager who runs the place. The first one, I was at the restaurant waiting to pay when the manager approached the cashier and started discussing the work matters. The same manager who saw me waiting to complete the payment transaction a few times said good afternoon only to the white customers. I perceived this on the following day. I am sure that it is not the Pestana policy to treat white customers better than others. Finally, I asked the staff to extend my days at the hotel, but there was a miscommunication between staff regarding prices. I asked to speak to the manager and was Told he was off due to being a bank holiday.

The most remarkable thing about The hotel was the receptionists (Vania, Jerseley and Isaias). They were very professional, friendly and supportive. I wish I could remember the names of all the staff who worked at the restaurant throughout the week. They handle well a few rude customers. They always remained calm and respected them. I think you should place a notice board at your hotel stating that you won’t tolerate racism or any discrimination against your staff.

Stayed in February 2024

The room had no working desk,

The breakfast hand many choices and egg making station.

Stayed in December 2023

Nice hotel not far from the sea. I particularly remember the great atmosphere and the friendliness of the ambitious staff. Breakfast was fine, freshly prepared egg variations and fresh fruit. Very helpful: the free late check-out on the last day. I was a guest for a week and really enjoyed my time. Thanks for all. And greetings from Germany.

Stayed in November 2023

Miramar is a hotel with an intersting history, where dignitaries and international consultants stayed. The hotel rooms have since been renovated and are well kept, clean, comfortable with new AC, modern bathrooms and TV. The staff are professional, kind and helpful. The hotel building is beautiful, the garden is large och has a very large pool and plants and flowers. The hotel is beautifully situated by the water in a calm area of the city. The breakfast is tasty with fresh fruit and homemade pastries.

Stayed in November 2023

No Air-conditioning at the Reception Area

Friendly Staff and nice location

Stayed in November 2023

Staff try their best to help. Fast internet. Decent breakfast.

Stayed in October 2023

very thin walls, so if guests are quite - it's quite but if someone is having party - well, you are in for a treat!

all good

Stayed in September 2023

Convenient location, close to restaurants and bars and right in front of the sea. Good breakfast options and great coffee! The room was comfortable and very clean. Everything was in good working order. Helpful and friendly staff made for a great overall experience.

Stayed in June 2023

Staff were very gently

Stayed in May 2023

location, good value for money, clean, beautiful garden, great staff

Stayed in April 2023

Bedding could have been more comfortable. Rainy season, not enough covers.

Breakfast was convenient. Menu varied, but no milk!!

Stayed in February 2023

Bathroom badly needs repair.

Good location, amicable staff, nice garden, aircon and no mosquitos in room! I also liked that unlike for often in Africa, the hotel was freely accessible from the street.

Stayed in December 2022

The wi-fi did not work in the room, the last day, the room at 18:00 was not made, the lock was broken and we waited 30 minutes to fix it the day before. The staff very friendly and commented that I wanted to speak with the director that afternoon or in the morning. He didn't show up and I couldn't talk to him and at reception they only apologized, but the payment for a room of that price does not correspond to the services, but they did charge

Stayed in August 2022

Room are not as advertised; we looked at several rooms to see if there was any as advertised in the photos - there were none. Rooms were small, tired and did not have the facilities they claimed. Restaurant offered no gluten-free options.

Hotel staff really tried to be helpful and changed our hotel the following day at no extra cost.

Stayed in April 2023

Nice location next to the beach walk. Good breakfast. Comfy and spacious room. Nice lobby and great garden with a pool. We received a complimentary late check out to 5 pm and transfer to the airport. Helpful and kind staff.

Stayed in March 2023

The fact that the hotel reopened only a few days prior to my visit likely had an influence on the quality of my stay and on my rating. - No response to my request for pick up at the airport. - Hot water in bathroom not working. - Internet not working in the room. - Staff at front desk fairly unexperienced. - Payment by credit card not possible.

The central location is certainly a plus. The manager did everything in his power to take care of the problems mentioned in the 'What didn't you like' section.

Stayed in June 2022

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in March 2023

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Stayed in December 2023

There are no comments available for this review

Stayed in January 2023