Some TV channels with bad signal, they should check and improve this. Personnel at the reception front desk are not as friendly as other hotel personnel.

Room was very clean, spacious and comfortable. Good air conditioning. Good breakfast buffet. Bed and pillows were soft and comfortable. Personnel at the restaurant and housekeeping were very nice and friendly.

Stayed in September 2023

Room service is very good!

Stayed in September 2023

I have nothing negative to say.

The staff, super attentive. Our daughter got sick with a stomach bug. The hotel has a doctor 24/7 free of charge to the guest. Dr. Hernandez came twice administered IV. Prescribed medication and our daughter fully recovered. The hotel exceeded our expectations. And the medicine was delivered to the hotel for a small fee.

Stayed in September 2023

No good pupusas . No flavor

The elegance

Stayed in August 2023

Horrible coffee for breakfast, the worst I ever drunk. Finally they offered us coffee from a espresso machine, better but could be better too.

nice huge rooms, good price for what you get, good location, free parking, welcome drink included. Nice and helpful stuff.

Stayed in August 2023

Our price did not include breakfast, though this was a very minor inconvenience since there were so many good restaurants around.

For the price (from the perspective of a USA tourist) it was an unbeatable level of luxury and cleanliness. Centrally located in Zone Rosa, walking distance from museums, bars, restaurants, nightlife, etc.

Stayed in August 2023

Everything

Stayed in August 2023

The only thing that would need an update are the power points (sockets) which were linked to the main light switch at the front door. This meant you couldn’t charge your phone overnight unless you left a light on in the doorway. Added to this is the issue of the power sockets themselves which don’t allow for power adaptors from other countries because of the angle of the sockets. But this is a really small issue compared to the excellent service and wonderful facilities of the hotel!

Breakfast was delicious. Staff were so nice and helpful; outstanding service. Excellent location within walking distance of everything you might need.

Stayed in August 2023

Location, services, facilities, staff

Stayed in August 2023

No tengo nada que decir

Everything was excelente. Clean great stuff everyone so nice also close to Everything.

Stayed in August 2023

I loved everything.

I was super clean. Housekeeping passed by everyday if needed. You have the option of putting a sign outside your door if you do not want them to go inside. Breakfast was good but make sure it’s included with your stay. Ours wasn’t since we booked online. About $22 for breakfast. Pool was nice and comfortable. They even have a coffee shop inside and it’s open late. Their room service was amazing! Ordered twice and food was there in less than 20 minutes and you have the option to pay cash or card.

Stayed in August 2023

I noticed the front desk people was not so friendly

I like it the location and the breakfast. The hotel it’s a pretty building.

Stayed in July 2023

The hotel needs family pool (bigger in size )

Everything

Stayed in August 2023

N/A

Great service, great staff and really good breakfast. The location was excellent we loved that there was a mall right across the street and a lot of dining options with in walking distance. We will definitely come back an recommend to family and friends.

Stayed in July 2023

Breakfast is amazing. Location is very central and in a safe part of the city. Very walkable.

Stayed in July 2023

NA

VIP Lounge and room

Stayed in July 2023

When we got ready to leave, we found that we had no Wi-Fi. Yeah, people were trying to call us in the morning to let us know we were there or they were on the way and we had no way to communicate with them. It’s really hard to communicate with somebody at 3 o’clock in the morning with no Wi-Fi.

Overall, it was pretty good. You could’ve had a bigger swimming pool that was a lot lot too small.

Stayed in July 2023

Likes it all

Great location

Stayed in July 2023

in general it was clean but the bedsheets were not that clean, the stuff was very helpful and gentle and they restored the problem immediately

the hotel was so beautiful with nice restaurant, perfect breakfast and the room comfortable . nice location in a safe area with many restaurants and a mall around the corner. very recommended

Stayed in July 2023

I liked everything

Property was nice, clean, amazing staff and very centric

Stayed in June 2023

The restroom did not work properly sometimes

Breakfast

Stayed in July 2023

nothing

room, sewrvice, location

Stayed in June 2023

It was clean and breakfast was great.

Stayed in May 2023

I was disappointed that my WiFi was disconnected one day too soon. Also I was disappointed that housekeeping didn’t leave me any towels for me to use on my last day. I didn’t understand why the restaurant couldn’t put the charges on my room because I gave my credit card information when I checked in. But every time I went to the restaurant they asked me for payment. That was somewhat insulting, disappointing and confusing.

I liked everything!

Stayed in June 2023

Excellent breakfast every morning, and the staff very friendly in a few words I love this hotel

Stayed in May 2023