About the staff people at the hotel reception I will say that the youngers one (one woman with light/blond hair and a men) are not friendly and professional enough to know how to speak to the customers and that's very important. We already can't see their smile on their face with the mask so at least they should learn how to speak patiently and be more understandable which is not the case. The hotel is quiet pricey and for a certain category of customers so it's very important. Well if they had any renovations that should be happening the most important I guess is the carpet in the room, this is not beautiful and it gets dirty very easily and even bring some allergies with the dust.

The place is really clean, even if the furniture is quiet old fashioned we can see that it's well maintained. The pool is not too cold so I got to enjoy it and it was great, we can easily tan as well there. The building itself is nice and the garden as well. The common room are warm and full of plants and decorated with good taste. The breakfast was perfect we have so many choices. I had a suite with a kitchenette, very simple but useful to cook especially dish with the microwave. I like the fact that we could open the windows in the room and not noisy at all at night, so really great to spend a relaxing time. The room was big and with enough lights, even if dark with the painting of the furniture and the wall. Two TV and that was wonderful with the possibility of HDMI as well if you wanna watch movies in the evening after a long discovery day. The bed was so so comfortable and the sheets very clean. Staff people at restaurant and shops are genuinely nice and polite.

Stayed in February 2022

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The breakfast...wonderfull!!!!

Stayed in February 2022

The restaurant was very crowded during breakfast, there was little social distancing. Perhaps they could add more tables in other areas so that there is enough space when the hotel is full.

The place is really comfortable and has every amenity necessary. The staff is friendly and helpful. It has great value for the location and the comfort of staying there.

Stayed in January 2022

Nothing to dislike !

Excellent service, view feom room and breakfast.

Stayed in January 2022

.Roberto at the front desk, went above and beyond what is expected. We were stranded in el salvador due to mix up with pcr test. He took over and found our family a driver to take us to Managua.

Stayed in January 2022

The events held in the outside area were very loud late in the evening.

The breakfast was excellent. Perfect location.

Stayed in January 2022

rooms are great, but the ac was very old and the bathroom needs to be remodeled

great amenities and the staff was amazing!

Stayed in January 2022

Excellent compliment with Customer services

Centralized to bowuero. & planes renders & many places to visit

Stayed in January 2022

No reasons

Everything From check in to check out Rooms were clean as usual The whole personnel followed CDC regulation Personnel was very attentive and helpful at all times

Stayed in January 2022

the water service in the shower is very hot and at times it got very cold it was very uncomfortable to be able to take a good shower

Stayed in January 2022

Room could do with a renovation as in style but spacious, clean and comfortable

Location is great, food was great as well and the room was spacious

Stayed in December 2021

It has an amazing chilling enviroment! A nice and very centric place! I enjoyed being in there!

Stayed in November 2021

Good size room Good food Courteous staff Safe location

Stayed in November 2021

The only thing that wasn’t as nice, were the window air conditioners but they worked efficiently.

The suites are spacious and the showers have nice hot water.

Stayed in December 2021

A few fixtures in the shower needs to be replaced. And since they have a daily cleaning services, they should consider replenishing water everyday as well.

The suite exceeded my expectations for the price that I paid. The staff is friendly and VERY accommodating. Big shoutout to Yesenia and Jonathan for helping with planning and getting transportation for activities in the area. The location was great, in comparison to other places I was considering staying. And THAT BREAKFAST- I can’t find the right words to describe it right now but just know, I woke up at 5:30 every morning in anticipation of eating breakfast! Lol

Stayed in November 2021

a very tasty and abundant breakfast, super friendly staff, very convenient location.

Stayed in December 2021

Anything, everything was excellent

Exceptional service in general since we step there until we left the hotel, staff, facilities, food, service everything was fantastic. Thanks to be our stay very placent. 10+ for housekeeping team amazing clean service .

Stayed in November 2021

Maybe consider to renovate all apartments, they all feel old and stuffy and the furniture is just big but not practical.

Nice big comfortable beds and on weekends the greatest breakfast buffet with everything you can imagine. We used the gym that is nicely equiped. Location in Escalon is great. We have been here before, so we knew the Hotel already. The Apartments are very spacious, but getting on in years.

Stayed in November 2021

Check in, they could not find my reservation

Have always liked it

Stayed in September 2021

We saw the curtains a little bit dirty and we had a bit of trouble with the air conditioner.

The location was a very strategic spot and it had nice room spaces so clean and neat and modern!

Stayed in September 2021

As a little suggestion, maybe it’s time to remove the carpets from everywhere and let a nice floor give the hotel and rooms a more modern and fresh look.

Everything was perfect! Staff very nice and polite, amazing breakfast, excellent bed and rooms are spacious and very clean! Pool is great size and overall wonderful. Parking great too.

Stayed in September 2021

Very good hotel i liked it everything was good, the food, staff, room 😊 very nice place I can't wait to go back

Stayed in September 2021

Nice and clean

Everything

Stayed in September 2021