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  5. Reviews of Velvet Hostal La novena

Reviews of Velvet Hostal La novena

9 Calla pte entre 3 y 5 av sur #16, 01101 Santa Ana, El Salvador

#7 of 31 hotels in Santa Ana

Guests' Choice

Review score

Based on 138 hostel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    9.7

  • Value for money

    9.1

  • Free WiFi

    7.9

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Showing 76 – 100

  • Reviewed: 31 December 2021

    10
    family place
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    was okay

    family feeling

    Stayed in December 2021

  • Reviewed: 29 November 2021

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff are very nice and helpful. They don't speak English, but we were able to talk using Google translate. The music was very nice as well!

    Stayed in November 2021

  • Reviewed: 25 October 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights

    for light sleepers: quite noisy

    Host is great! Location awesome.

    Stayed in October 2021

  • Reviewed: 1 September 2021

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Very friendly staff. We enjoyed our stay here. It was clean, had AC, wifi, and breakfast included.

    Stayed in August 2021

  • Reviewed: 28 August 2021

    9.0
    Extremely welcoming and comfortable in Santa Ana
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Staff were really welcoming and excellent. Property was peaceful, stylish and comfortable.

    Stayed in August 2021

  • Reviewed: 19 August 2021

    8.0
    The staff makes it all ! Cool vibes, nice hostel
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights

    Very good location, nice vibes, nice facilities, and very affordable price, totally worth it All the credit goes to the staff ! An amazing team !

    Stayed in August 2021

  • Reviewed: 7 August 2021

    9.0
    Velvet hostal is Santa Ana is theeeee Best!
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Minor detail: the bed sheet had some small stains and it did not present well at first but this was the only "negative" thing we saw. If you are foreigner and expect hot shower, this is not the case: shower has only 1 option :)

    All the common spaces are beautifully well cared! The little living room is very confortable and the kitchen area is very nice as well. The terrace (for breakfast) is very cute and every single corner of this hotel is full of light and colours! Make sure to take some pictures of the green patio in the middle of the venue :) BEST OF THE BEST: Marvin (staff) was the most amazing host we could have the pleasure to meet! We arrived in a very rainy night, he greeted us, showed us two rooms available to choose, fixed us with towels and shampoo and, because it was THAT rainy, he offered to arrange for us a "home-delivered" dinner. We wanted to go very local and chose the most traditional food we could eat: pupusas and local beers! Just the best! Marvin entertained us with his sweetest company, talking about santa ana, tourists he met during his career and how beautiful this country is. If you stay at this hotel make sure to treat him well because he will do his best to make your stay unforgettable! In the morning we also had the pleasure to meet the rest of the staff and, especially Juan Carlos, gave us plenty of tips and places to go visit while we stay in the country. We definitely recommend this place! Loved it!

    Stayed in August 2021

  • Reviewed: 7 August 2021

    9.0
    A friendly place to stay
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    I just have one little complain and was that I couldn't find liquid shampoo on my bathroom only liquid soap but that wasn't a big deal for me, because I brought with me my own shampoo and soap. Also, it is possible to buy it in a supermarket. The place is located near the center of Santa Ana and you could find nearby a Despensa Familiar or Super Selectos using Google Maps.

    Since I enter to the hostal, I was received with a smile. The people in charge are kind and willing to help me with my questions. The aesthetic of the place is very similar with the photos. The place is easily located using Uber, Waze and Google Maps.

    Stayed in July 2021

  • Reviewed: 27 July 2021

    9.0
    Central and affordable stay
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower was lukewarm. Pillows were a little too thick. Otherwise no real complaints.

    Centrally located. Very pleasant host. Delicious breakfast. Accomodating and cosy.

    Stayed in July 2021

  • Reviewed: 10 April 2024

    7.0
    The Staff is great, the food is very good, good for a short stay.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    Rooms are very small, no windows, very small for two people.

    Breakfast is delicious and location is great

    Stayed in January 2024

  • Reviewed: 25 January 2024

    7.0
    Quite ok
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    unfortunately the rooms are really small without windows so there is no ventilation at all. I don’t recommend trips organized by hotel- we were supposed to go to volcano santa ana and by the time we got there it was closed … and it was our last day in Salvador so we missed hiking -the reason why we came to Santa Ana, really disappointed . The shuttle to Antigua also organized by hotel (Nestor guy) came more than 2h late , was supposed to come at 4am and we waited at night….

    Nice located close to catedral, the staff is really nice and breakfast one of the most delicious.

    Stayed in January 2024

  • Reviewed: 20 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights

    This is difficult to say because I was originally put in a room tucked under the stairs that had very little ventilation so it was very musty, moldy, and a bad smell that was covered by automatic air fresheners. The employees stored their motos right in front of it (being under the stairs) and even put an advertisement sign to block it off, which clearly it's not even treated like a guest room. After a night I requested twice to move rooms and both times they had to ask their manager and get back to me. They didn't change my room until my last night and the new room was much much better. I think it's the only bad room but nevertheless it needs to be fixed or not offered as a guest room. The good outweighed the bad, so I can safely say the place has such potential to be a great boutique hotel.

    The staff were so kind and helpful. I had to run for the bus to hike the volcano at 7:00 (Breakfast starts at 7) and the man who usually serves breakfast rushed the chef to make me a togo container without me even asking (which saved me for the hike). Wifi was very good, very quiet, decent location about 10-15 walk from the main square, 20-25 min walk from the bus station.

    Stayed in December 2023

  • Reviewed: 30 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    rooms too small, little space

    Stayed in November 2023

  • Reviewed: 1 November 2023

    7.0
    Excellent stay if you are OK in a room with no window.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights

    We booked a room described as having a garden view, had the description said no window in the room we would not have booked. In fact all the downstairs rooms have just a single high up window in the bathroom and no window at all in the bedroom just 2 large doors. As soon as you open the doors, for natural light, you are exposed to the courtyard with the dining tables, no privacy. Soft music was played throughout the day and there was noise from the kitchen and traffic at night. Two upstairs rooms have windows and would be a better option except they have a corrugated iron roof which would be noisy in the rain.

    The decor and ambience are fabulous and a lot of effort has been made. Breakfast was excellent. Staff were all very friendly and helpful. There is a nice seating area upstairs. Water was available for you to refill bottles. Bed was comfortable and everything was nice and clean.

    Stayed in November 2023

  • Reviewed: 27 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    Excellent value for money, great staff, good breakfast, good AC

    Stayed in September 2023

  • Reviewed: 3 April 2023

    1.0
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 6 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Room very small and simply equipped. Construction works made the use of the terrace and hammocks impossible.

    Nice courtyard. Very friendly and helpful staff.

    Stayed in February 2023

  • Reviewed: 25 October 2022

    7.0
    Excellent Hostal
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 14 nights
    • Submitted via mobile

    rooms could have been cleaned a little more often but this is not a criticism.

    staff were friendly and happy to help with any request made. Central location is excellent.

    Stayed in October 2022

  • Reviewed: 23 March 2022

    7.0
    The hotel is ok.
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights

    The staff was ok. They were polite and I think they work hard. Sometimes they were friendly and other times they weren't. Sometimes they were helpful and gave you the correct information, while other times they sent you to the wrong bus station or gave you the wrong bus information. The guy who handles the money is kind of creepy.

    The rooms were clean and had a lot of storage space. The rooms had air conditioning.

    Stayed in February 2022

  • Reviewed: 22 January 2022

    6.0
    I had to leave to the other because of the hot water problem
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    the whole stay I didn’t get hot water .

    terrace in front of the room was very cute as of the whole second floor belongs to me . staff who are working there are friendly and helpful

    Stayed in October 2021

  • Reviewed: 8 August 2023

    9.0
    We were in Santa Ana for a few nights to visit surrounding areas.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    All good

    Great location Very helpful staff Lovely courtyard

    Stayed in August 2023

  • Reviewed: 16 October 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms were fine though the value does not match the price. It was okay but definitely overpriced for what it is

    The staff was extremely friendly and very nice at all times!

    Stayed in October 2023

  • Reviewed: 20 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 23 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 21 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

Showing 76 – 100

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