Ridiculous shampoo & body wash bottles. Content takes ages to dispense. No diet cola.

All

Stayed in April 2024

None

Thanks

Stayed in May 2024

Shuttle to the airport expensive: 15 USD for a 5 Minute ride!

Excellent spa and massage!

Stayed in April 2024

I booked a room for my mom. It's been her second stay at 'Serena Dushanbe' since last year. We visited her there, of course. A great hotel, a spacious and cosy room, a wonderful staff and amazing location. Hope to be able to book a room next year.

Stayed in January 2024

The rooms needs some refreshment and the bathroom renovation . The door is not well isolated and you can hear all noise from the corridor . Air-conditioner is loud .

Very friendly staff . Big and comfortable rooms with colorful Tajikistan touch . Close to the center & airport . There are many restaurants around .

Stayed in February 2024

Good location, staff

Stayed in November 2023

The hotel was conveniently located for Samani Monument and the archaeological museum, which was really worth a visit. There were some restaurants/cafes across Rudaki Avenue from the hotel. To our surprise, pizzas were quite popular here. The hotel, though a little bit old, was tastefully decorated and well maintained. The room was very clean, spacious and comfortable. The breakfast buffet was really good and delicious. There was a bank inside the hotel and really convenient for currency exchange.

Stayed in October 2023

A bit old. But not too bad.

Location ! Within walking distance of most highlights of Dushanbe

Stayed in September 2023

The roomservice guy. Not friendly or smiling The pool guy. Not service minded Pool area. Not suitable or acceptable for a hotel where the rest is beautiful and clean We couldn't use the pool area after we asked for it to be cleaned. Because after checking out, guests can't use the facilities of the hotel (gym, pool) That was bad service since we were the ones making them clean the pool area and couldn't use it when it was dirty.

The reception staff The breakfast staff The food The gym The location

Stayed in September 2023

The only slight thing I could say is they need to sweep the pool area a bit, it was very dusty, but the pool itself was lovely and clean

All of the staff were exceptional without fail. The rooms were lovely, large and with beautiful bathrooms

Stayed in September 2023

The hotel and facilities.

Stayed in August 2023

----

High standard service, kind staff. Tasty breakfast and rich buffet lunch/dinner. Very good location in the center of the town not fat from the railway station.. Suitable for organizing social functions.

Stayed in July 2023

A bit old some of the facilities

Location is central to everything and staff very helpful.

Stayed in July 2023

very nice and comfortable upscale hotel in dushanbe

Stayed in June 2023

ability of reception staff to perform basic office needs like print/scan/send maybe consider doing a work table in the lobby as there are a lot of business people staying at the hotel

very nice design, clean spacious rooms, very comfortable bed, nice central location

Stayed in May 2023

N/A

Pleasant staff, excellent services, tasty food, functioning WI-FI, location in the center.

Stayed in May 2023

The Wifi in the lobby didn't always work.

The staff was very helpful, the rooms were large and comfortable, breakfast was great and the location is very convenient to walk to restaurants and parks.

Stayed in May 2023

nothing

One of the best hotels ever

Stayed in March 2023

Unfortunately pool at the roof was closed.

Amazing interior and great stay. I got upgraded room which was a pleasant surprise. Thank you for your service!

Stayed in April 2023

Very nice hotel, great breakfast, nuce staff. Everything was great

Stayed in March 2023

The staff was exceptional, exceeding expections!

Stayed in December 2022

Nice location, spacious rooms

Stayed in September 2022

Internet could be better (having in mind that overall quality of Internet in Tajikistan is improved).

One of the three top class hotels in Dushanbe, but only one with authentic Tajikistan/Pamiri spirit. You can experience service as it existed in Europe before 3-4 decades - fully customer devoted.

Stayed in September 2022

I went for a 4 day hike in the fann mountains and my muscles were a bit sore when I came back. I was hoping for a hot bath so I could soak them, but the water in all the rooms is kept tepid (42 degrees). We did ask if it could be made hotter, but it seems there's one supply for all the rooms so it wasn't possible. The only other thing is that the hotel taxi to the airport is very over priced compared to the local taxis (150 somoni vs 20 somoni). And there restaurant lunch is also extremely expensive and I would say not worth it.

Staff are really nice and friendly, the rooms are clean and attractive, beds and pillows are comfortable and the roof top pool is wonderful when the weather is hot. The breakfast is nice too, with tasty fresh pastries. The hotel is also very well situated. The air conditioning and internet were pretty good for Tajikistan, and all the staff seem to speak good English which is quite unusual. I ended up staying here on 3 separate legs of my journey, and I enjoyed each stay very much. It's on the main road but not too noisy and there is a nice garden too.

Stayed in October 2022

nothing

location

Stayed in September 2022