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Reviews of Our Sanctuary

383 Blue Heron Drive, Scarborough, Trinidad and Tobago

#2 of 12 hotels in Scarborough

Guests' Choice

Review score

Based on 191 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.0

  • Location

    8.4

  • Facilities

    8.9

  • Staff

    9.2

  • Value for money

    9.2

  • Free WiFi

    9.1

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Showing 76 – 100

  • Reviewed: 27 October 2021

    8.0
    Very pleasant.
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The corridor lights reflected into the room at night causing to much brightness ,so sleep was a bit affected.

    Stayed in September 2021

  • Reviewed: 15 September 2021

    9.0
    I would be definitely returning soon..
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The exceptional service. The cleanliness of the property is beyond my expectations and the overall care an comfort is something to look forward to.

    Stayed in September 2021

  • Reviewed: 4 September 2021

    10
    Like many wrote in their reviews .I wish I could just stay one more day.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    It does not have much of a view overlooking a great scenery but that is minor to the many things that makes your stay enjoyable

    I must say the Place meets all my expectation and given the Pandemic situation .Guest healthcare is priority. The accommodation is right for its value.Relaxation and Tranquility you can truly find here.The Owner and catering to your needs is very outstanding.Thumbs up!

    Stayed in September 2021

  • Reviewed: 27 July 2021

    8.0
    very good and comfortable stay
    • Business trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Water pressure in bathroom too slow

    Location was very good

    Stayed in July 2021

  • Reviewed: 10 July 2021

    10
    Hi guys this place is what you call heaven on earth the owner are so pleasant. there are still beautiful human on this e
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    If anyone stayed here and have a dislike well boi that person must be very hard to please

    Everything !the place was spotless so clean No need to even worry about covid.

    Stayed in July 2021

  • Reviewed: 15 June 2021

    9.0
    satisfied with price.
    • Leisure trip
    • Group
    • Superior Queen Room
    • Stayed 1 night

    The location was quick and easy, attendant was very friendly and made an effort to make our stay comfortable. I am overall pleased with the price and the service provided.

    Stayed in June 2021

  • Reviewed: 21 May 2021

    8.0
    It was worth the stay
    • Business trip
    • Solo traveller
    • Single Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The check out time I thought I would have checked out at 12pm since I came in at 12am.

    I think everything is great the location the staff the room I stayed in was very clean

    Stayed in May 2021

  • Reviewed: 21 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Misleading information about location. I was under the impression that it was in Scarborough, and I didn't bring my car, so I had to walk to the main road. Tt ride share doesn't work in Tobago.

    The price and the room

    Stayed in March 2024

  • Reviewed: 28 February 2024

    7.0
    It was satisfactory and the host is very accommodating.
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 2 nights

    I would have appreciated some outdoor furniture to sit and relax.

    The pool and quiet environment.

    Stayed in February 2024

  • Reviewed: 26 January 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    didn't like the encounter i had with the dog bening lose on the compound

    the room was comfy like the pool was clean

    Stayed in January 2024

  • Reviewed: 14 January 2024

    5.0
    Passable
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't really like the location

    Stayed in January 2024

  • Reviewed: 11 December 2023

    7.0
    My stay was peacful except for the fact that i couldn't use the pool at nights
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Rules are rules, but i just felt like because the pool are for adults only there shouldn't be a lock off time. I stay up late at nights, but can't use the pool. So thats the only down point for me

    Honestly I have no complaints. I liked the peace n quiet the most

    Stayed in December 2023

  • Reviewed: 23 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Single Room with Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Unable to let anyone in other than who paid to stay, however I understand why that policy is there. Better/ more flexible check in and check out rates based on a 24hr time frame.

    The location was good. Liked the option of having a pool to bathe. Environment was quiet.

    Stayed in October 2023

  • Reviewed: 9 September 2023

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Single Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Terrible attitude, very rude, overall terrible human being. I wouldn't even let my dog stay here! He puts Tobago to shame. We booked the place for my cousin that missed the ferry back to Trinidad. My cousin thought payment was made by me through the booking.com app. He wasn't aware that payment was to be done at the property. Vish started carrying on and cursing him out as well as threatening him.

    Nothing

    Stayed in September 2023

  • Reviewed: 24 July 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    The location is really off the beaten track so you must have a vehicle to get around The nearest restaurant is not within walking distance and the nightlife of SW Tobago is only accessible by car. Public Transport is not easily available.

    It was comfortable but a very basic room. For $300.00 TTD per night you definitely get what you paid for. Vish the owner was very courteous and helpful to my needs.

    Stayed in July 2023

  • Reviewed: 16 April 2023

    1.0
    Worst hospitality ever… I won’t recommend staying here. The man is rude and unprofessional.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like that the man who I spoke to on the phone was super rude and unprofessional. He never introduced himself to any of us when we arrived. He smelled like alcohol and made a random statement whilst showing us the pool and where we going to be staying, “I don’t really like people by me” which took us all by surprise because of his line of business (hotel & accommodation). When he asked us how long we were staying for, my partner asked, “did you received the reservation, as it had our itinerary?” He became more rude and started having a full argument with my partner making other statements like, “this is Tobago, we do things differently”. In my bid to defuse the situation, I told him we were staying 2 days and 2 nights, by that time, he told us to leave his place right now. As we walked out he kept saying harsh things to us and then insisted my partner take a picture of him and post it online as it would be good for his business. His entire attitude from start to finish was absolutely appalling and highly unprofessional. I would never recommend this place.

    The place looked decent.

    Stayed in April 2023

  • Reviewed: 9 April 2023

    1.0
    STAY AWAY! Owner should not be in the hospitality business
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    - room doesn't look like the pictures, looks grubby and small - loud beeping sounds because the battery of the smoke detector was empty. - We were blatantly refused! The owner saw that we didn't like the room, told us ''we wouldn't enjoy our stay'' and kicked us out!!!!!! Never had this before

    Stayed in March 2023

  • Reviewed: 21 January 2023

    3.0
    To be fair we are not charged as we had such a terrible night. We did not like to complain.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    As mentioned before. The dog barking all night outside our room was terrible. The bed was a lovely big King but the pillows were too fat and lumpy. The bright lights were on outside our room and the curtains were not lined. We could not turn them off. The TV quality sound and picture was bad and placed too high. A power washer was going in the house from early which was not welcome after such a bad night.

    We did not have breakfast but the owner made sure we had tea.

    Stayed in December 2022

  • Reviewed: 23 June 2022

    5.0
    place is clean but too many rules and regulations for someone looking for a get away
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights

    didn't like the parking had to park by the road, also no kids were allowed in this hotel and we had an 8 yr old ,which we had to keep inside from the other guess , the welcome was a bit hard, as the owner tried to get us to stay somewhere else because of our kid, that was not nice for us, the kitchen needs better utensils, some were rusty, also too many mosquito's in the apartment, we didn't use the pool , as no kids were allowed to use

    the place was clean and a lot of space, bathroom was clean and had enough hot water,

    Stayed in June 2022

  • Reviewed: 14 June 2022

    5.0
    • Solo traveller
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 9 June 2022

    7.0
    It was a comfortable and cleanily stay.
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night

    The room was nice and clean. AC worked great. Location is nice. Kinda hidden but not far from food and groceries.

    Stayed in March 2022

  • Reviewed: 16 May 2022

    7.0
    Good
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    We couldn't get ice and we couldn't use the stove

    Place was very clean

    Stayed in April 2022

  • Reviewed: 28 April 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Lack of porch or balcony for outdoor use. Lack of electrical outlets in bathroom area or at bedside for personal use.

    Cleanliness of apartment. Tranquil and secure area.

    Stayed in April 2022

  • Reviewed: 25 December 2021

    9.0
    Exceptional value for money, great stay!
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    There was nothing except that our stay was too short & we didn't get to see our host and hostess much. Really on point! Ooh I'd have liked my own broom & scoop

    Everything from the pristine environment, to the self contained room, was exceptional. We were so comfortable and that value for money was undeniable! Beautiful property and room.

    Stayed in December 2021

Showing 76 – 100

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