The top of the kettle was dusty and had some debris on it, and the fridge door on the outside was pretty scuffed up. You ask the front desk if you want your room cleaned, and so we did. They gave us fresh towels and linens, but they did not refill the toilet paper so we ran out and had to ask the front desk for some, and I'd used a cup to make some tea earlier, and they did not clean that cup. Shower/bath does not have a curtain or glass screen so when you use the showerhead, water can get out of the bath tub and onto the floor. But it was manageable for us.

Nice size room, comfortable beds. Front desk was very nice and accommodating. We have to give our keys to them every time we go out as there is only one copy, which we found odd but nothing bad about it. Kinda nice as you don't have to worry about losing them. Breakfast served in the morning was nice and delicious. Variety of western and asian cuisine. They were given in a timely manner as well.

Stayed in May 2024

Returning the key every time you go out of the resort. Good that they remember you and always ready with the key once you arrive at the reception.

A room with a hot spring tub. Very near to Beitou Park and thermal valley. There are a lot of eateries around too. Easily accessible. Great smiley staff. Would definitely come back if I'm back for the hot spring.

Stayed in May 2024

No ice available. Prefer hot breakfast in restaurant. No hot spring in the morning

Location and have stores close by.

Stayed in May 2024

The hotel is more than 10 years old, the decorations and interior of the room are outdated, and we received an old traditional key to unlock of our room, I was expecting a get card key.

The location of this hotel is great, just a few minutes walk from the MRT station. What we like the most is, we can enjoy the hot springs right in our hotel room. There are lot of restaurants nearby, the ones we went are pretty good.

Stayed in April 2024

I expected a queen size bed because I was alone. There should be a lighting above the sofa. On my second day water from faucet of hot spring water was cold. Breakfast must be warm.

Overall very good for the room and shower room. I liked the hot spring water in the tub (on the first day).

Stayed in March 2024

The large bath tubs with onsen water and sauna in the room were extremely nice. The room was large and comfortable, but breakfast was a bit less varied than at other hotels in a similar price range.

Stayed in January 2024

Pillows are kinda small.

The tub inside the room was great. Breakfast was varied and the staff were really sweet. The area has nice spots.

Stayed in April 2024

It's hard not to love a hotel room that comes with a hot tub fed by hot springs. Reasonably-priced.

Stayed in March 2024

Just breadfast maybe selection abit less

Near station near by got carefour , shop , restaurant

Stayed in January 2024

Uncomfortable to access my car, when I want to go to my car or drive my car, I must be always ask staff to get my car's key and go to the car with staff only. and Breakfast is a box set serve in the room.

Room, Location

Stayed in March 2024

The room doesn't have a heating, which is normal in Taiwan. So it can be quite cold during January when we went. But it's definitely not a huge problem, you just gotta use the sauna more!

The room is wonderful! We happily used both the sauna and hot spring tub. It was a great experience. We just regret that we didn't book at least 1 more day before continuing our travels. 4 days is the minimum to fully enjoy all the facilities.

Stayed in January 2024

None

Location, Price, Staff, Hot Spring, Room

Stayed in February 2024

Location was excellent, close to public transport, good restaurants, beautiful and interesting hotspring neighborhood. Private hot spring tub in the room was excellent.

Stayed in January 2024

One of the major problems is that there is no regular hot water inside the shower in the morning, and even takes a long time longer than 5 minutes for hot water to arrive for regular showers to prep for hot springs dipping. The computer also doesn't work inside the laundry room. Internet service is also spotty.

I love the hot springs being inside the rooms and I can take my own time and use the hot springs as long as I like.

Stayed in January 2024

The facilities are relatively old.

The customers can choose the time slots to have breakfast. We never had to wait to be served.

Stayed in January 2024

Breakfast was below the average

Stayed in December 2023

Close to train station. Staffs friendly. Breakfast is good. Hotspring is good.

Stayed in December 2023

A little moldy in the hot spring tub and curtains. Don’t have any public hot spring on property.

Great location, literally steps away from xinbeitou station. Came slightly early and staff allowed early check in for me. Hot spring available in the room. Extra pillows and blanket available in the cupboard. Supermarket and shops available below hotel.

Stayed in January 2024

It’s was too cold, perhaps due to the time of the year.

The bed was comfortable, just it was a little cold due to the weather, we stayed for just 1 night this time round and didn’t bother to ask if we could adjust the room temperature as it was abt 16-17 degree. The check in time was 7pm due to public holiday and check out was 12pm the next day. Breakfast was good, in additional to the private hot spring tub. Wished we could have spend more days there.

Stayed in December 2023

Bed a bit too small.

Like the private bath tub.

Stayed in December 2023

.

Enjoy the hot spring in my hotel room

Stayed in December 2023

no

Hot spring

Stayed in December 2023

The water is not hot enough when I took the bath around 9pm.

Stayed in December 2023

Not yet sure about the SPA bathtub - nice to have it but wouldn't book just because of that. Property is more expensive than many in Taipei, but service doesn't feel premium.

Odd European-furnished SPA hotel on the second floor of a block. Very good breakfast.

Stayed in December 2023