A huge problem lies with its shuttle bus service. We paid a visit to this hotel only 4 months ago (last December), then the hotel provided 19 times of virtually hourly shuttle bus service per day (0800-2200). This time, the daily service has been shrunk to 7 times daily (on average per 2.5 hours). Worst still, patrons are required to book in advance for both in-bound and out-bound service, which is extremely unreasonable or impractical for arriving patrons. This new arrangement only came into effect in April, (5 days before our arrival), and we had not been informed of this new arrangement beforehand (we made the booking in early January)! Consequently, we were very frustrated to wait for the hotel bus at the assigned spot that never arrived! Finally, I would like the hotel reverts its shuttle bus service to its original shape in time for the peak summer season!

First, the room, including bathroom, is very spacious and clean. Second, the breakfast is varied and delicious. Third, it's good and relaxing to sit in its cafe to enjoy a cup of tea and a piece of cake as welcoming bonus.

Stayed in April 2024

Extended our stay. Was upgraded to a suite but had to wait until the check in time of 3 pm to get out room.

The spa was very nice.Separately men's and women's.

Stayed in February 2024

Nil. I like everything.

Well I would like to make a detailed review of the place as I and my friends enjoyed our stay here a lot. We stayed for 4 nights just this February. Staff: Exceptional, speaks english without any issues. Location: as for the people who are saying that the location is not prime, this place is good on the other hand for people who would like to relax and enjoy the sceneries of taiwan. They provide shuttle bus anyway that goes to nangang exhibition centre and the nangang station, the timings were frequent too so its not too bad. It is also beside costco. Nangang station: As they have a shuttle that goes to nangang station, it was a very good experience as there are two shopping centre in the nangang station, city link and global that has everything that we need. Most shops are japanese and korean inspired which made it more exciting. There are plenty of good restaurant in this place too. Laundry service: Woah, we were shocked. Lol like literally they make your clothes new and pack it one by one as if you just bought it. Cleaning service: Was exceptional, lol they are the best, I feel like they have OCD that they have arranged our room perfectly. Requested a late check out and they approved very easily. Good staff Free Breakfast: has some different menu everyday, We like it, theres plenty of seasonal fruits and a taste of taiwan. Pastries are nice too. Freebies, theres a lot of voucher that werent able to use due that we were outside most of time. They gave us free cake and coffee, as well as voucher for hotpot. Spa bath/onsen: Very nice lol especially if you had a long day of walk in taiwan, the dry sauna and steam bath is nice. Room space: We booked the deluxe room. and geez can fit maybe 10 people we feel like kings. hahaha. Bathroom is spacious too. We booked 1102, 1105 and 1106. We will definitely visit this place again if we go to Taiwan. - Paul

Stayed in February 2024

none

good location

Stayed in February 2024

Between 0930 to 1130, which is the peak hour for check-out, the provision of shuttle service should be half-an- hour in frequency.

Having been upgraded, we were given a suite which is huge in size and comfort. However, my observation is that even a normal standard room is huge comparatively. A good variety of quality food is provided for breakfast. Definitely a desire to return next time.

Stayed in December 2023

The spa (hot tub) was not working properly. The water, sauna, and steam were not hot.

The room was very large and very clean. Lots of extras. Some drinks and small snacks. The hot pot restaurant featuring Tainan beef was excellent!

Stayed in December 2023

The smart key equipment of my room had some technical issue when entering, it took some times for hotel engineers to fix it.

The bed is very large and comfortable, room is clean with good view, last but not the least, the car parking is free.

Stayed in November 2023

The cleanliness n the comfort

Stayed in October 2023

A little far from the city center

The room space is enough.And have shuttle buses to the train station.

Stayed in September 2023

Amusement for the kids, like a play room. A gym. The shuttle service is excellent, it would be even better if a small map was provided with the pick up points near the stations.

Service was excellent

Stayed in July 2023

Breakfast did not reach my expectation , but is correct . in fact the coffee is not really good ... the negative point is to find a restaurant around the hotel , which is not easy . found near transport taiwan storage place a small restaurent serving very good shrimps . absolutely not according to me a romantic hotel to bring somebody willing to enjoy sight seeing .

good service , perfect for business trip if your business is around . Clean . Large rooms there is a bus service offered by hotel to reach main railway station . i used the service .

Stayed in June 2023

The staff should be more familiar with the english language.

The breakfast was above what one would expect in a continental breakfast. Excellent fresh fruit.

Stayed in June 2023

Breakfast choices are limited.

Stayed in April 2023

Location is not convenient. Very dusty outside with trucks coming off the highway.

Good breakfast comfortable room and very clean and quiet

Stayed in March 2023

The hotel is not so foreigner friendly, none of the staff talk good English. They tried, but all communication was difficult, especially when I needed something. Also, the information on their website is not complete, you can not find the time of checkout or the opening hours of the restaurants anywhere. Oh, and there is no way to eat there in the evening if you are alone. I went to their restaurant and was told at the entrance that it is not possible to eat there alone as it is a Chinese restaurant. I just wanted to have some dim sums but I was not permitted to eat those, the concierge let me choose from two parts of the menu and I had to get fried rice. I honestly don´t understand why two people can order five dishes but one person can not order two types of dim sums. That was really uncomfortable and it would have been preventable if it had been written anywhere on their website or mentioned by the staff. I recommend eating in the city before coming back to the hotel, especially if you travel alone.

Even the "normal rooms" are very pretty and the hotel is overall very nice and clean. I got some welcome snacks in my room and the cleaning service was really nice, I got some bottled water every day. A bus stop is close and it is easy to get to Nangang exhibition station where you can get on the metro. The staff is trying to solve your problem and they are pleasant.

Stayed in December 2022

See previous review.Noisey neighbors .Spa closure and annual fire alarms and notification

Spa

Stayed in February 2024

The location was nowhere near bus nor subway stations. The room was so outdated that you cannot find any USB outlets. None. And I found hair right by the bathtub when I checked in the room. Gross.

The size of the guest room was bigger than average. That's about it.

Stayed in March 2023

location. room. noise.

Not much

Stayed in March 2023

Telephone in room has only one working button 9 Didn’t supply enough toilet paper.

Good breakfast Clean room and very quiet comfortable

Stayed in March 2023

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024