Food was not good and wifi was not working at all

The location is fantastic, the rooms are nice and confortable

Stayed in May 2024

That hot water is metered, and upon request, especially it cuts off at 11, so for those travelers who are night owls can’t enjoy the hot spring, which kinda defeats the purpose.

Real hot spring water, walking distance from bus station to the place. Dinner and breakfast are included. Helpful staffs.

Stayed in March 2024

The receptionist at check in appeared rather impatient and unwelcoming. There was a similar poor attitude with the waitress during dinner. Maybe this hotel had not been treating their frontline staff well enough?

The room was nice and romantic. Our dinner of vegetarian hot pot was enjoyed alfresco with a view of the Wulai river and forests. Breakfast was good and the freshly brewed coffee was unexpectedly great!

Stayed in April 2024

The customer service and communication style of the staff can be improved.

Great location.

Stayed in April 2024

All good!

Staff was very friendly and helpful. Room was very comfortable and nice

Stayed in March 2024

There are a few steps to climb up and down to enter the room which is not so convenient for elderly with weak legs.

The hotel is located nearby the Wulai Old Street and not far away from the bus terminal. It was convenient to have half-board included because almost all restaurants closed after evening.

Stayed in March 2024

The entrance of the hotel, it was like a deserted place. I thought I've got cheated until I saw a notice on the signboard asking guest to proceed to the registration counter at level 5. Also, for dinner hot pot that was included in the room rate, perhaps the chef could try to improve on the dipping sauce. Appreciate the big portion of hot pot served, just disappointed with the dipping sauce.

The spa in the room

Stayed in March 2024

the tub for spring water cant be filled much.. think the plug has a leakage.. water seeped out too fast. otherwise would be nice to soak in the spring water rather than scoop and pour over.

Right at the entrance to Wulai and near family mart. everything is walkable and easy for car to pick up and drop off.

Stayed in February 2024

staff was helpful, meals was goodpful

Stayed in December 2023

I could smell smoke, not sure if it was from cigarettes, from public hot spring room and it feel less relaxing. Please provide anything to prevent the smoke and the smell enter this area.

- Good location - Nice staffs - I like the room a lot. It has good ventilation, and natural light permitting. - Hot spring both public and private - Good breakfast and dinner. Plenty of vegetables and we enjoyed so much

Stayed in December 2023

The dinner is included in the room rate. We ordered the chicken hotpot and did not realised that it is quite oily and fatty. It did not go well with my taste. be considerate with your choice.

The hotel is in the centre of the old town where I just need to walk a few minutes from the bus stop, and then be able to walk to old town streets. The hotel room is wooden-built so I can feel warm and cozy when staying. The room space is big, with built-in hot spring bath tub, viewing to the main river. It was such a great view when taking hot water. The staffs are friendly and supportive, though we have to use Google translate to communicate with them but it is manageable. Breakfast with western style is nice also. I have good stay here. Though I came on Wednesday, look like that the hotel is fully booked so you should plan ahead to make any booking here. It's price worth paying.

Stayed in December 2023

Facilities need some renewal

Nice stay

Stayed in November 2023

2nd trip after 9yrs still good nice place to stay

Stayed in September 2023

I would have preferred a firmer pillow and choice of twin beds. Proper mugs instead of paper cups. More hanging racks and hangers for towels and clothes etc. All well fitted and whipped just personal preferences.

Excellent location. Short walk from the bus station and right at the beginning of the old street. There is a convenience store nearby as well. Staff were very detailed in explaining about their property, facilities and also friendly and helpful in giving tips and help with questions about sightseeing in Wulai. The view from the room is fantastic. Full board and meals are great too.

Stayed in September 2023

Firstly, beware that the staff speaks only Chinese! The hotsprings work from 07:00 till 23:00, but when we wanted to use the hotsprings at 21:20, the staff told us that they had already begun closing down the bath as no one had entered until 21:00. We had to wait until morning to use them.

The location is great, we've stayed there 3 times already and there's hardly a more authentic and better accessible place available!

Stayed in August 2023

A bit weak for the air conditioning

Clean and spacious

Stayed in August 2023

Room interior...toilet is the same space with bathtub which is not very good and partition work not properly

Room package which included with foods

Stayed in May 2023

We were four people, with one being a vegetarian and one being a vegan. While the hotel itself was great and the food tasted amazing aswell, the choice for food was limited with hotpot being the only item on the dinner-menu. There were four hotpot options, however only 1 was vegetarian / vegan, so if you stay more than one night like we did and you are a vegan prepare to eat the same food multiple times. Also, the breakfast had only two options (western and chinese) and those did not change as well, so this is also limited. While not being great, the highlight of the stay was the amazing village and nature of Wulai and the private hotspring, so these criticisms are simply about the cherry on top for us.

The private Hotspring was great, however quite hot at first until we understood that you need to either let it cool down or mix it with the cold water provided in the smaller tub next to it that you have to turn on separately. Generally, the bathroom was great compared to any other hotel we stayed at in Taiwan. Additionally, the workers all were very kind and helpful.

Stayed in April 2023

My room is on the upper floor, which does not have a lift.

The location is near to the entrance of the old street.

Stayed in April 2023

Breakfast is simple, either western or Chinese individually serve.

Location is at the old town, convenience to walk around. The hotel & room has the valley view in the mountain, feel close to nature . Hotspring is relaxing too!

Stayed in March 2023

We had the sesame oil chicken hotpot for dinner which was included in the room price but we both got diarrhea after

Friendly Staff, the bed was very comfy and loved the private hottub

Stayed in March 2023

The thermostats in the rooms were set very warm (27°C) and we couldn't figure out how to lower them/turn them off. Be aware that the public baths are the nude, gender-segregated kind; if you aren't comfortable with that, maybe stick to the individual tubs in the rooms.

The staff were very friendly and helpful. Beds were comfy and the hot spring baths in the rooms were great. Some of the staff also spoke English, though it will be a smoother experience if you have a Mandarin-speaker in your group.

Stayed in February 2023

facility is slightly old

friendly staffs and good location price is reasonable

Stayed in January 2023

My room doesn't have good view

The onsen in the room. Spacious room. Location of the hotel is just next to night market. Staff are friendly and they tried to accommodate our requests.

Stayed in December 2022