The only thing is the high price. But I believe you get what you paid for and more

Amazing property that is well taken cared for. Staff service is impeccable; warm and friendly. Private onsen is a big plus for those who prefer privacy. Breakfast is amazing

Stayed in May 2024

The shower gel, shampoo and conditioner are not in good standard.

Super nice staff. Quite environment, can rest very well.

Stayed in April 2024

Nothing. Perfect stay and perfect hotel.

OBSESSED with this hotel. GREAT staff. Great rooms. Spa amenities were amazing. Lovely location. I like that they offer a shuttle service. Whoever does the staffing does a great job - kind, polite and nice people no matter what job they did! The staff also spoke GREAT English no matter their role. This was nice as they could offer me good recommendations for things to do. Treat yourself and stay here.

Stayed in April 2024

The aircon not strong enough

Well maintained and clean

Stayed in March 2024

We are asked to choose the breakfast at check in. There's not enough time to think.

Stayed in March 2024

A little far from everything, takes about 30 mins walk uphill to get from the main Beitou area to the hotel.

Onsen and cold baths in the room were great. Large size of the room and was very comfortable in general.

Stayed in March 2024

NA

Food is great, room is clean, view is nice

Stayed in March 2024

None

Excellent service and very friendly staff

Stayed in March 2024

Maybe customers are too few on week days but I would prefer a buffet breakfast with Western choice.

Always the summum of wenquan confort: large rooms, fantastic bedding, great spas.

Stayed in February 2024

The private onsen was really the best part of the suite

Stayed in February 2024

The shuttle plan or reservation can be better,

Hot springs and the room facility is excellent. I love the breakfast very much.

Stayed in November 2023

The shower inside the suites could be updated. Poor water pressure from the shower head that looked old.

The spas in the suite was incredible and so was the view.

Stayed in January 2024

The place is quite nice. & the Room Balcony does wow. And really special to have in-room Onsen baths. But the hotel somehow does not quite match expectations in terms of either luxury, thoughtfulness or serenity. Small things like the quality of the pillows and of sheets, & of amenities. The design comes across as somewhat “cold”. And we had paid for a quadruple room specifying triple occupancy. But there were only two sets of pillows in the room even though they did bring in 3 sets of yukatas, so it seems there was not enough prep before our arrival which should be a given, for a hotel at this level .

the pretty Mountain Views .

Stayed in January 2024

Clean, bright, beautiful, fresh air with built in hot spring bath.

Stayed in January 2024

No choice for breakfast, just a set Chinese menu which was not my favorite.

Very nice property, we had a huge room with a separate onsen bath which was very nice. We had dinner at the French restaurant and it was excellent! Presentation of the dishes was amazing! Staff in the restaurant is very knowledgeable and professional. That goes for everyone, including reception staff etc. Very good English too.

Stayed in December 2023

As they have too many visitors, very rushed to move the visitors through the process - especially during check out and lost the touch

Very excellent facilities and location; great breakfast

Stayed in December 2023

Staff are very friendly

Stayed in December 2023

Wish there were some amenities for children. Many children were being hushed quite a bit. If there could be a games room with a pool table, table soccer, perhaps some computers games, and even a kid’s club for parents with younger children somewhere in this wonderful hotel - that would’ve made it the best hotel in the world for me because it was very close. It would also be better for customers who can’t stand children - stop them running around.

The service from this resort and the room are 10 star. All the staff provide impeccable service - one name is Poser who was very helpful in finding us dinner. The room and it’s amenities are amazing. And the private hot spring bath available in-room is unique.

Stayed in December 2023

Nothing!

Everything about the place is great, the onsen and room was fantastic and the breakfast was also tasty. The resort really caters to my every needs.

Stayed in November 2023

Nothing

Private spa and service

Stayed in November 2023

Nothing

It was amazing. The hot tub which is inside the room was very good and comfortable. And also service was perfect. I would love to visit again if I get the chance.

Stayed in October 2023

Tawianese breakfast is not everyone's cup to tea.

Stayed in November 2023

A little bit small size in the room

Customer services is superb and white sulphur spa

Stayed in September 2023

The service was exceptional. Appreciated the cake and photo souvenir for our anniversary celebration. Room was very spacious and well-designed. Breakfast was also tasty.

Stayed in October 2023