Not many facilities in the hotel. Would have been really great to be able to get a meal or a snack on arrival late in tbe afternoon after flying in

Rooms large and bed really comfortable

Stayed in April 2024

Noted the bathtub is not ideal to use as it is too high for normal person to cross inside the bathtub. As such, we need to climb up the bathtub with the risk of skip and fall. Good to improve to prevent unnecessary injury.

A healthy Breakfast with less oil, less salt for each items served. Hotel also provide simple supper in case we were hungry at night serving between 9pm to 10pm. Both beds are comfort and big too.

Stayed in December 2023

Having a shower in a tub wasn't convenient. It's quite hard to get in and out. The water, when the shower is switched, goes outside the tub. No room service. The bar only stocked sodas.

Great size room. Comfortable bed. Great view. Decent breakfast and free midnight snack coupons.

Stayed in November 2023

Furnishing is a bit dated.

Fantastic location. Friendly and helpful staff. Breakfast spread was ok.

Stayed in November 2023

no room service , no chef

location , right across road from bullet train

Stayed in October 2023

Unfortunately restaurant for dinner or room services were not available at this time. If the restaurant is available, I will rate 10 out of 10!

Nice friendly and very good staff.

Stayed in October 2023

The bath is terrible. Water splashed everywhere.

The overall cleanliness is great and the beds are comfortable.

Stayed in October 2023

The salad options are always the same. I hope there will be more varieties available

I hope there will be more options for vegetarian. Thank you

Stayed in September 2023

Breakfast menu variation.

Convenient location, Clean and Wide room, Good hospitality, etc.

Stayed in May 2023

better on the outside. overall decoration is nice, but bathroom hygiene can be improved

Stayed in May 2023

Extremely beautiful views spacious and clean large bed

Stayed in February 2023

Breakfast was excellent with a great variety of buffet items from which to choose.

Stayed in January 2023

Housekeeping was a little shabby with hair not vacuumed.

Very accessible to a quiet mall and nice gesture to serve supper for all guests during winter.

Stayed in December 2022

nothing

near to shopping mall and restaurant

Stayed in August 2022

The sofa without a suitable table. So we can not eat food conveniently.

late night meal

Stayed in October 2021

The only option for breakfast is take away which is fine but is very simple. And the complementary snack in the evening is not good.

Staff, location, spacious and super clean rooms.

Stayed in September 2021

Spa and gym closed

Breakfast

Stayed in June 2021

There's nothing special with breakfast. Gym has been relocated to a small room..

Room's spacious and clean. There's a small shopping mall right next to the hotel, and I was able to find some stuffs needed.

Stayed in October 2023

The hotel is not clean enough . And you can hear the voice from hallway and next room.

The room is big enough. And the bed is comfortable. But the baby bed is too small and the bed is too hard for baby.

Stayed in October 2023

The sauna/steam room facilities, which they openly market on their website, are closed every day except on Saturdays?? The "gym" is a tiny room with some treadmills, and the breakfast is horrendous and simple.

I think for the price, its a good value. The location is its best asset, right next to the high-speed railroad station, and the rooms are nice.

Stayed in April 2023

There was no heater in the hotel. while it was the coldest day of the year ( 8 degree Celsius), the hotel didn't inform us that there was no heater in the room. It was later upon complaint (2am) I was told that the building didn't have the heat built in. instead of bothering the customer service, I tried to powered through. I could barely sleep and I called to the room service to request portable heater and sent to out room in 6am. so basically, both me and my husband who were under the weather, had to sleep through the cold. I am very disappointed for the poor communication and service. I would like to demand for refund or compensation.

the space and the location was great. however, there was no heater in the hotel. while it was the coldest day of the year ( 8 degree Celsius), the hotel didn't inform us that there was no heater in the room. It was later upon complaint, I was told that the building didn't have the heat built in. I called to the room service to request portable heater and sent to out room in 6am. so basically, both me and my husband who were under the weather, had to sleep through the cold. I am very disappointed for the poor communication and service. I would like to demand for refund or compensation.

Stayed in January 2023

they don’t have parking space.

nothing. just regular hotel

Stayed in June 2022

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in April 2024