Location would require heavy use of uber as the nearest place with food and amenities is 5mins away in the opposite direction of the train station, which is 10mins away in the reverse direction. Breakfast is alright if it's included but not worth the price for ala carte.. food is good but the service staff just seems so overwhelmed with the crowd..

Large spacious room with very comfortable bed and sofa. Service staff are professional and helpful. Nice pool but only has 2 deck beds for lazing on.

Stayed in April 2024

Not far from the hotel, within walking distance, there is a shopping center where there is a wide choice of restaurants.

Stayed in April 2024

Some staff were not friendly. The hotel charged more than the 5 room nights charges as deposits instead of only a token as deposits. The staff were not able to explain the room deposit procedure.

Toilet is spacious. Room is clean. Good supplies of complimentary bottled water. Robot delivery to room is fun.

Stayed in April 2024

The room is nice and clean, staffs are very helpful. Will definitely come back again in the future. The hotel is not in the city center but it is still very convenient. There is a big shopping center about 7-10 mins walk from the hotel, free shuttle is available from the mall to hotel as well.

Stayed in March 2024

It's perfect

Perfect room, perfect food and service

Stayed in March 2024

Nice new Hotel with very comfortable rooms. I can remommend!

Stayed in December 2023

Was a 15mins walk from the nearest metro station though (those with heavy luggages do take note!). Signal for the TV was a little laggy too but okay for me.

Room and toilet are clean. Love the curtains to block off the sunlight! <10mins walk to the nearest mall (Honhui plaza)!

Stayed in January 2024

no bidet. a little bit isolated. quite far from the express train so be ready to walk like 15 min if you decide not to take a taxi.

very convenient to zepp new taipei since i was watching a concert - it was walking distance so no issue. staff is helpful.

Stayed in November 2023

No door man to help with the luggages.

Breakfast is great and there are many choices of food.

Stayed in October 2023

Hotel restaurant is rather average, breakfast could be of higher quality Staff could benefit from more customer friendly focussed training Nearest MRT station (airport express and airport commuter line) is a 10-12 min walk away, not much in terms of restaurants or shops around the hotel

Hotel still new, rooms are spacious and well fitted out Gym is bright and has good fitness equipment, view on the outdoor pool; 24/7 access which is great Free coffee station for in-house guests at hotel lobby

Stayed in October 2023

Very Good Foods

Stayed in September 2023

I can't compliment installing a huge window in the bathroom I can't see the point in my opinion and since pool is too shallow we were not allowed to dive which is a little bit disappointment for me.

The staff were very polite and the room is comfy.

Stayed in September 2023

excellent hotel that exceeded my expectations. Beautiful view, excellent breakfasts. Luxury oozed out of this hotel. Everything in this hotel is new. At breakfast, the dishes are collected by robots. Free freshly ground coffee 24 hours a day. Phenomenal hotel

Stayed in September 2023

Breakfast was OK, but not more than that.

Extremely friendly staff, good sized room. Clean.

Stayed in August 2023

Nope

Good Location and new building

Stayed in August 2023

The location requires a bit of walking to nearest stations. Family with small kids may need to note.

The hotel is relatively new and well maintained.

Stayed in July 2023

May be the breakfast hour could be extended to 10.30.

Everything was perfect

Stayed in July 2023

Pool not open 24hrs

Clean

Stayed in July 2023

Location is a little far from train station and the center of the city, but we knew that beforehand. The pool has very few spots to put your towel.

The room was spacious, bathroom very clean and new. The pool is nice. Staff is very polite and English is generally spoken. Good experience.

Stayed in June 2023

Friendly and helpful receptionist. Lovely room. Walking distance to MRT. Breakfast choice was good.

Stayed in June 2023

The location is not in walking distance of any attractions.

The rooms were beautiful and clean, and the hotel was nice overall.

Stayed in May 2023

Nothing

Love it

Stayed in May 2023

The staff was polite but was simply not trained on a lot of details. They should explain things like there being no token or code or anything for the car park (the gate opens for any car when you go in or out of the underground parking lot; there seems to be no check of anything. I did not quite understand how they have it that way; I guess they have a lot of parking spots available in 2-3 levels). Explain that the one person's breakfast added to all reservations is just a complementary add-on for a period since opening the hotel as a nice gesture - so people won't complain that only one BF is given. Explain that they would add coffee beans to the complementary coffee machine in the lobby when asked, rather than look lost. The machine had a "sorry; not working" sign. I had to ask what was wrong, and only another staff person the next morning told me that they simply had to add beans, and it was working! Nobody told me about the pool or exercise room access. Then one serious annoyance. The cost for for my wife and daughter (not complementary like mine) could not be added to the room, and they first made us pay the breakfast on credit card before eating at the restaurant. Why not just add this to the room? Or just warn people at check-in to bring credit cards or cash when you come for breakfast. None of these things were said by the staff at check-in. Basically, talk to the customers and tell them what they need to know, rather than just do the job of checking them in and acting polite! I would have given a 10 for the hotel but for this lack of proper training of the staff. Others have mentioned it in reviews, but it is not improving after 3-4 months of operation.

Brand new hotel. Very clean all around. The rooms were quite big and bright. The bed and towels were great. Terrific view from upper floors with a glass window across the whole wall. The underground car park was very big and had spots even after the hotel got fully filled up on the New Years eve. The elevators were fast enough for 25 floors. Excellent breakfast spread with all Asian and Western items you would want (though expensive at around USD 22). There is a fairly big departmental store one block away. The MRT train line is right in front but the station is 3 blocks away (maybe 10-15 min walk).

Stayed in January 2023

The beds and pool. Price was great

Stayed in October 2022