It's a pity that there are no monkeys in the breezeway.

Stayed in April 2024

However, I stayed for 2nights. So for dinner, the food was the same. The room's floor was freezing cold, and the beds and pillows were way too soft for our liking.

Breakfast have a good spread of varities of food. Same for Dinner too. However, I stayed for 2nights. So for dinner, the food was the same. The room was huge. Happy that I've got the double beds room. The floor was freezing cold.

Stayed in March 2024

The food and hotel Is overpriced, could be due to many tour groups. The breakfast spread was not great.

Rooms are clean. Modern. Double sinks. Double shower. A lot of space in the room and a lot of animals in the resort.

Stayed in December 2023

There is nothing much to do around the area, and if you dont have a car, you will just have to dine in the resort. There are not a lot of options. Breakfast is almost the same each day. No basic toiletries. Will have to purchase if you did not bring any.

Closer to the animals, a different experience from our busy daily lives. The room is big. Staff are friendly.

Stayed in December 2023

No lifts. Luggage have to be towed up staircases

Great room, great view, great breakfast and great experience

Stayed in December 2023

Lack of food. The choices of food is limited. And there’s no other option.

The bed is comfortable, the location, the stay, everything is great!

Stayed in December 2023

I had requested for a change of breakfast in our package to dinner as I had to check out very early at 6 am. However the staff volunteered and offered to pack breakfast for us for takeaway. But when we arrived, the restaurant informed us they were unable to do so due to the early timing. After some negotiation, it was agreed that breakfast would be packed for us- some Swiss rolls and Madeleines and packet orange juice. I felt that such service should not be 'asked for' especially when it was offered in the first place, but the service recovery efforts were there.

I was pleasantly surprised that the checkout receipt and documents were prepared for us in advance as we had tp check out and leave for the airport at 6am.

Stayed in October 2023

Low expectations due to the negative reviews but the resort was beautiful and the rooms clean. The large pillows were very soft. The animal smell was not present in the rooms and there were rhinos and zebras and ostriches close to our windows. Room tip “Congo Greenery” giraffe area. Come with kids, toothbrush, small baby basin, snacks and sandals, you will find nothing lacking. They cooked generous and tasty vegetarian dishes to supplement the salad bar and there were vending machines to cater for midnight munchies.

Stayed in August 2023

Staffs not friendly at the reception.

Nice room , and clean.

Stayed in August 2023

There’s no closet which is strange… and we booked one of the family room. The smell of the animal’s urine can be quite strong but understand that is natural for being close to the them. There were alot of mosquitoes.

The location is very convenient to the themepark and the safari zoo is really the highlight! The staffs are very friendly and helpful.

Stayed in June 2023

Limited staff who can communicate in English!

Family friendly place! A combination of resort, zoo and amusement park in one location! Standard Breakfast

Stayed in July 2023

Restaurant food a bit expensive, Hope can make it more delicious in future. But it’s fine to me. 😊

The facility all good

Stayed in June 2023

Children totally loved it, and adults also enjoyed theme park.

Stayed in June 2023

The rooms are quite old, and the wall paint looks a bit faded. There is only one restaurant, and we didn’t book it in advance, so we had to wait for a 7.30pm seating which was quite late for us. So either bring your own food or book in advance. We didn’t like that the staff didn’t promote any of the activities at the resort. We didn’t even know there was an activity centre, and we only discovered it after dinner but it was already closed. The staff does not seem as friendly or helpful. Only one of them was trying his best to do everything, he doubled up as lobby checkin and moving of baggage. There also isn’t a lift from the 3rd floor (which is the main entrance) to the 5th floor (which is where the double storey rooms are located). Thus, luggages had to be moved separately by staff via a cargo lift. My elderly parents also had problems walking up and down the stairs. So do take note, and book a room on the 3rd floor if u do not want to take the stairs.

It was great to be able to see the animals up close, like the ostrich, rhinos and lemurs in the central arena. The room was a double storey one, and the beds were huge, and they even had 2 separate cubicles for toilets and showers. This makes it very easy to have 2 different people showering at the same time and helps to save a lot of time! The kids loved the room because it had 2 levels, and they also loved that they could view the animals up close.

Stayed in June 2023

couldn't think of any

great selection at the buffet breakfast comes with 2 days entrance tickets to waterpark and theme park. very worthwhile many animals in the resort...rhinos, goats, zebras, lemurs, meerkat, ducks etc

Stayed in June 2023

The restaurant has room for improvement; Room can have some upgrade.

Animal from windows, great farm and program

Stayed in April 2023

The room was pricey.

The beds were comfortable and the staff was really nice. The buffet was excellent and the restaurant was good.

Stayed in April 2023

our room was just across the main entrance to the building

Room was comfortable and clean. Beds and linen awesome.

Stayed in February 2023

the smell from the hotel zoo was abit too strong that we can smell it even in our bedroom

breakfast spread was good with more varieties compared to other hotel buffet.

Stayed in March 2023

Romms could be cleaner, and it's also a bit cold in evenings. Breakfast could have a bit more western offers as well. Would also be nice if they could add a playroom with slides and other toys that are within the hotel.

I think the view of the animals are great. The food is ok, meet our expectations. Staff was very friendly and service minded. Overall, the hotel is very beautiful, and great for kids

Stayed in March 2023

No elevator for elderly family member to access to the room. Our room was located at the corner so was unable to see animals from the balcony.

animals in front of the resort

Stayed in December 2022

food quality in the hotel was just ok and there are only two options

Nice safari feel, with interesting animals around. near the theme park so easy to return after that

Stayed in December 2022

Limited dining places in the resort. Quality of towels can be better.

Resort with lots of animals like zebras, rhinos and ostriches to see and even can be seen from the hotel rooms. Fun and filled with activities for kids. There is a theme park just few mins drive away and have fun rides to entertain kids the whole day.

Stayed in December 2022

No covered shelter between reception and rooms. Will still get wet when it rains although umbrellas are provided.

Got an upgrade and the room is very big. Friendly staff. Complimentary shuttle to the theme park is by a tram in the design of a train.

Stayed in December 2022