Location, staff and cleanliness.

Stayed in May 2024

Reception desk is not attended all the time. Notify them of your arrival and someone will meet you to check you in. I wanted someone to call a taxi for me when I left, but managed to get one from the street.

Great location, good value very clean decent sized room.

Stayed in May 2024

Conveniently located, clean, modern and over all easy checkin/out

Stayed in March 2024

There is no parking spot, but paid parking very close.

Perfect hotel room to stay in Hualien and explore the city. Spacious room, very clean and friendly staff. Would book again!

Stayed in February 2024

Sofa cover made of plastic.

Awesome location. Spacious, modern and super clean room. Very friendly staff.

Stayed in February 2024

Nice and clean

Stayed in January 2024

Recently updated hotel with clean bathrooms right in the middle of downtown Hualien. Convenient access to the night market and local souvenir shops

Stayed in January 2024

Some rooms with no windows felt a bit dark

Comfortable place to stay in Hualien. Good location approx 30 min walk or 5 min bus ride from the train and bus station. 5 min walk to the night market. Nicely designed rooms. Clean. Friendly staff

Stayed in January 2024

Amazing location, situated on the main street in Hualien. With the bonus of being am easy walk from the night market. The hotel itself was spacious and comfy, all of which came at a great price.

Stayed in December 2023

The room is clean and quite spacious for three of us, beds are comfortable. My friend left his phone in the taxi and the staff was teally helpful to connect with the taxi company so we can get the phone back.

Stayed in November 2023

There is a counter but there is no one at the counter all hrs (not even day time). Have to message to contact someone. But at least Pin House is responsive

Clean, well maintained, good location, free water each day, bath and hand towels and toiletries provided, there’s a pleasant welcoming atmosphere

Stayed in October 2023

No outside window and parking space.

Smell good.

Stayed in August 2023

Wifi not good. No outside window.

Smell good.

Stayed in August 2023

I did feel that the drain in the bathroom basin didn’t flow well. I think just some simple maintenance in that respect would be beneficial. Although located conveniently to the night market, it’s not that easy to get to by bus if you don’t know any Chinese.

very clean and has all the basics. I also liked that they provided free water bottles at the lobby. The option to reduce the cost of our stay was provided to us at check-in: essentially if you refused daily cleaning, it would cut down on costs.

Stayed in April 2023

Close to night market, clean and big room

Stayed in March 2023

staff was very friendly, beds were comfortable and place was very clean

Stayed in February 2023

The wifi was a little unpredictable.

Stayed in February 2023

The aircon for the triple room was not appropriately positioned because the cold air cannot reached the person sleeping in the inner corner.

Location was perfect. Close to eating and night market. Free bottle of mineral water provided. The triple room layout.

Stayed in February 2023

-

Fantastic place, very clean, felt safe and comfortable. Location was convenient. Had everything we needed - toiletries, hot water dispenser etc

Stayed in December 2022

Pin House looks more like an Airbnb, or bed and breakfast than a hotel. However, my room had only one window that face… the inside of Pin House. So everybody walking around the venue could see in my room. No natural light could come in. I also stayed three whole days in Hualien. I would advise against being this long in this small town. The only thing worth seeing is the Taroko Gorge. I would advise you to rent a car, or take a guide to make the most out of it. One night is sufficient

The room is spacious, the overhaul venue is welcoming. It is situated in downtown Hualien, near bus stops, restaurants and shops. The receptionist was nice, but rarely at the front desk. I only saw him when I checked in.

Stayed in March 2024

Functioned like some B&B/hostel in Hoi An, Vietnam, you have to change indoor slippers and leave your shoes on designated rack! I think the main purpose is "Save Cleaning the floors"! But we discovered dirt trapped in the floor board grains hard to remove and unpleasant to walk on... Not much tourist information provided unless requested. Booking.com did NOT mention our room has a tiny window but - FACING INNER COURT YARD! Like all Taiwanese restaurants which promote and been followed straightly - SELF HELP rule, from pick up hard plastic ordering sheet (reusable time after time) and collect up your own cutleries, seasoning bottles (1 pepper bottle only?), tissue paper at central stations! Average speaking, the F & B services are passable mainly. Keep your expectation at home. Next door American bar & restaurant - lousy and expensive western food in small portions. 5-6 pm happy hours but not weekends/holidays. Hard to locate decent food when opening hours restricted- - 11:00-14:00 & 1700-20:00/21:00. Don't be late! And avoid local groups when they talk louder than the Hong Kong dim sum restaurant, esp. when all male gathering for food and drink!

Centrally located on the busiest street. 15 minutes to locate a decent restaurant, besides sweet Japanese curry, beef noodles and such.

Stayed in January 2024

Room is without any window. The front desk is forever without anybody. You need to contact the staff via cellphone call or Line.

Location. Although not near to train station, but near to night market.

Stayed in February 2023

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in January 2024