Having just a partial glass barrier between the toilet and the shower area was not ideal because water got around the toilet.

Loved the room itself overall, great view, comfortable bed! Staff was very kind and helpful with our questions around local travel and recommendations.

Stayed in April 2024

The room size is a little small. Also the second day, they serve the the set breakfast at your room, you can’t choose what you want to eat, also the room is too small, no space to eat , not very comfortable. The first day the breakfast was served in the first floor as buffet style, it is much better.

The view is beautiful, it is very clean and new inside. The location is excellent, right behind the pier.

Stayed in May 2024

No toilet paper hanger n water bidget holder to hang on. Lack of hanger at bathroom n slippers in room n tea spoon should consider tk have. Overall good experienced to stay as 1st timer

Location with shopping spree n food easy to locate place. Hotel clean n nice. Will be back here to stay as singaporean. Lake view is excellant and food nice.

Stayed in April 2024

Breakfast service was a little slow and not much variety. Food runs out quite fast and take some time to be replenished.

The great view facing the lake directly accessible via the in room balcony. The cute tea set in room for some zen time sipping on tea with the pretty views.

Stayed in March 2024

When we came down for breakfast, the staff were busy loading up the food onto plates on carts and taking it off to somewhere else - to the hotel next door? We asked what about us, and so they put out a few things very quickly and ran off. It was very odd. There was no one else but us in the breakfast room. No explanation. The Chinese name for this hotel is Sun Moon Lake Home Hotel (or something similar) and not Sun Moon Lake Apollo Hotel. Thus, when we were asking people on the street where it was, no one had a clue. Finally, someone realized where it was and pointed it out. Very frustrating. Lastly, you may hear a very loud leaf blower in the morning on the plaza out front. Kind of took away from whatever tranquility we were hoping for.

Too rigid about check-in time. Although the hotel looked virtually empty, the receptionist staff would not let us check in before 3pm. In fact, not even five minutes before check-in time. So, even though the room was very nice, clean, well-designed, and with a balcony overlooking the boat docks on the water, the lack of hospitality towards weary travelers made us very annoyed. Most places will allow people to check in early if the rooms are ready. The hotel business requires hospitality - it is not about a price for a fixed amount of time, especially if one wants to stay in business. The hotel does have a great view of the sunrise to the east and it is well-situated in the town of Shuishe.

Stayed in April 2024

Nothing!

Hotel is perfectly located at the water’s edge, just a couple of minutes’ walk from the bus stop in Shuishe. The waterfront rooms face east which is perfect to watch the sunrise from the balcony - or bed! The room is spacious, spotlessly clean and furnished with a tv, mini fridge, kettle, hairdryer and fancy Japanese toilet. Ours had a bath tub too but not sure if all rooms do. The staff are friendly and really helpful. Breakfast - and solid mix of Western and Eastern foods - is either in the ground floor restaurant, or served in your room if the hotel is quiet. The staff will help with boat and cable car tickets at a discounted price.

Stayed in April 2024

Basic breakfast, non 24h desk, poor English.

The balcony and view from the room is beautiful. It's a main value of hotel.

Stayed in March 2024

Counter space and closet space in the room were limited.

Breakfast was cooked in the morning and delivered to the room and was great, however it was served at 8 am which was a little later than I would like to have. The two of the more senior staffs at the front desk were super. One took my request and prepared a to-go breakfast for us to pick up at 7:40 am upon our leaving for a 8 am bus to Alishan. She even gave me a bottle water after I told her the juice in the cup is not secured by a lid, super! A newer staff at the front desk when we checked in was fine not as super as the other two more senior staffs. The owner was on-site numerous times and was super friendly! I highly recommend this hotel if you want a lake view room.

Stayed in January 2024

Unfortunately the sound proofing in the hotel is not up to standard. You can hear people taking showers and talking in the rooms around you. This was a problem on our last night when the people around us were talking too loudly and until late.

The view from the lake view rooms are stunning. Friendly and helpful staff. Easy to access other parts of the lake via boat and bus from the hotel.

Stayed in January 2024

The view from the room was fantastic and amazing. The hotel was also very conveniently located near the pier. The staff was very friendly. When we accidentally forgot about the breakfast timing and was late, they made an exception for us.

Stayed in January 2024

Breakfast place is small and with limited selection.

Room with direct lake view. (Need to pay more for lake viewing room) You can catch sunrise from the balcony of your room.

Stayed in December 2023

The standard lake family room doesn't have the Japanese tea space on the floor which was a disappointment

Very clean and beautiful view, new hotel feels, worth the money I've paid Staff are extremely helpful and friendly esp the old uncle Toilet seat is like Jap style, super comfortable

Stayed in December 2023

The hotel is hard to find because the name in English is not correct and can't find in google map.

Good location near the Sun Moon Lake bus station

Stayed in December 2023

difficult to adjust air conditioner, all in Mandarin late breakfast, need to tell staff to serve

spectate view from the room and good location near bus station

Stayed in November 2023

Breakfast spread was disappointing.

View at balcony is great! Spacious bathroom and bedroom too! There are restaurants and convenient store nearby too.

Stayed in October 2023

Overpriced. The quality of the room is below average at this price level. Blockage of the drainage caused the flooding of the bathroom. Noticeable green mold on the ceiling of the bathroom. Also you have to boil your own drinking water, which made it inconvenient if you only want to have a sip of fresh water (of course not a problem if you are ok with drinking the tap water directly. Overall, it is way overpriced and I would stay at another place with same price next time.

Location is perfect. Interior is good.

Stayed in October 2023

Shortage of table in the room. Limited range of food options

Fabulous views. Large comfortable room. Good bathroom. Big breakfast. Friendly and helpful staff. Smart and attractive lobby area

Stayed in July 2023

breakfast

view of the room

Stayed in March 2023

They serve set breakfast which was alright but I would have preferred buffet breakfast. room size was decent but i expected a slightly bigger room. may just be my expectations.

great location right next to the ferry stop. Bed comfort is alright

Stayed in May 2023

my room is not clean and I can see there are some spots never been cleaned. the water can spit out everywhere while showing.

the location is really good. best view of the lake right from my room window.

Stayed in April 2023

Nil

Location is excellent. The lake views from my room 503 are priceless.

Stayed in April 2023

Great lake view, very helpful and friendly hotel staff, clean and new facilities, good location at Shuishe Pier which is near to the Bus Station to Alishan. Slight expensive but a good choice for tourist who wants a lake view hotel.

Stayed in March 2023

The breakfast was a little small for the price of the hotel. The bathroom was also too small.

Perfect location for exploring the lake. The Japanese style room was really nice with a great view of the lake. The staff were all friendly and helpful.

Stayed in August 2022

Beautiful hotel with tastefully designed rooms that offer spectacular views over sun moon lake. The staff is very welcoming and friendly. One of the best hotels during our trip to Taiwan and certainly the one with the most dramatic views. Location is great, close to the shuttle bus stop and only steps away from the pier. Strongly recommend for a relaxing visit to sun moon lake.

Stayed in April 2024