Nothing

The complimentary mini bar

Stayed in April 2024

If you speak only English, be prepared for the language barriers. It's not an issue, you just need to be patient and make sure that what you wanted to say was understood well. We were surprised that room service and restaurants were closing early (around 8-9pm) every day. Maybe they were short on staff or lacked guests.

I have to start with an unfortunate event that turned out to be very fortunate for us: we stayed in this hotel at the time of the 7.4 earthquake in early April. The event itself was absolutely scary, but looking back we were very thankful to stay at this place instead of anywhere else. The building was all moving and shaking, but there was no damage at all thanks to the construction of the building. The staff was very nice and helpful at all times. The building is beautiful, including the interior and the room! We absolutely loved the white colours in the room. The room was spacious and equipped with everything, with a nice walk in closet, an office corner and a huge bathroom (we loved the Japanese style toilet :) ). The location is great, there are two shopping malls in a walking distance, with some nice restaurants.

Stayed in April 2024

The reception staff is showing an uneducated and partly unfriendly attitude to clients needs (a request for replacing still water with sparkling water in the free minibar took several hours of management treatment before we got a positive answer), the daily free newspaper is not offered to the client on his door unless you explicitly ask for it, and when asking for the shutlle bus to come and pick us up at Jiannan Road station, where we might be a 4 minutes late, the answer was that we did not ask timely (although the driver - which is also the concierge - was available), and that they could not wait 4 minutes! I asked to see the general manager who I - myself a hotel general manager - explained the various issues not worthy of a 5 star hotel, and she was kind and took note of my observations.

The location of the hotel is not the most central in the city, but a programmed hourly shuttle bus from the hotel to the Jiannan Road metro station 500 meters away make up for this somewhat (but beware, you have to reserve well in advance, otherwise the driver will not do the trip !). The hotel construction is marvellous, as are the rooms and the breakfast and the ground floor restaurant.

Stayed in March 2024

Location not so near to shopping area.. but some small breakfast shops are nearby

Hotel is newly renovated.. room is very comfortable

Stayed in March 2024

Very nice interior!! Location is also good!

Stayed in February 2024

The bathroom is not well designed for women’s accessories. It needs more storage space for cosmetics and accessories.

The size of the room is bigger than other hotels nearby, it’s quite and clean, the location is very close to shopping center and MTR.

Stayed in January 2024

Location is a little away from some attractions. but taxi service is quite convenient.

amazing bathroom setting and good breakfast buffet .

Stayed in December 2023

World class service and incredibly nice rooms.

Stayed in January 2024

The breakfast options were repetitive and boring.

I loved the room! Spacious, clean, well-designed. I also liked the playroom.

Stayed in January 2024

A little far from central shopping areas

Great rooms and comfortable beds!

Stayed in December 2023

Pillows are too soft.

Spacious, clean and well decorated room. Free minibar and good breakfast. About 7mins walk to the Ferris wheel and mall.

Stayed in December 2023

Facility opening time too late

Service

Stayed in December 2023

perfect

clean and big

Stayed in December 2023

Need to walk a distance to nearest 7-11 or convenience store

Nice breakfast and grand lobby

Stayed in December 2023

Not near 7-11 Bed too soft

Very grand build up

Stayed in December 2023

Room are spacious

Stayed in November 2023

Room interior, sauna

Stayed in August 2023

no

the best hotel

Stayed in August 2023

While checking out, I was given an outstanding balance of the breakfast buffet which I had paid in cash for that morning. It was handled but it took a bit longer than expected and there were no apologies given and it almost made me feel as if I didn’t pay so I felt a bit taken aback. Plus, I was the one who had to ask the maitre de at the front how I had to pay — would it be charged to the room or pay in cash and he told me to pay in cash which I happily did. He should also learn to say “please” instead of “Wait a moment.” It is a bit rude. Other than this experience, overall I had a pleasant stay.

The room was very spacious and it’s one of the most comfortable beds I’ve ever slept in at a hotel. I’m very picky about my pillows because I have neck issues and these did wonders! The hotel’s air filtration system is amazing because it always smelled so nice. The dinner buffet at Palette was very impressive. From scallops to fresh sashimi and everything in between. The breakfast buffet wasn’t as impressive though. I expected ‘more’ - something more comparable to the dinner buffet. Nonetheless, the entire experience was grand.

Stayed in August 2023

The bed. It was too soft that my and my husband’s back hurt very much. And honestly, I believe I am that kind of person that can sleep anywhere. However this still didn’t ruin the impression from the hotel, aside from this everything was wonderful!

Everything! The room is very luxurious, clean, spacious. The swimming pool is awesome. Very big thanks to the staff, very professional and attentive. Breakfast was extremely delicious too.

Stayed in July 2023

The room is big

Stayed in June 2023

great

great

Stayed in June 2023

no spa services.

hotel is elegantly opulent. room is huge and very tastefully decorated. amenities have exceeded other usual hotels in terms of quality and quantity. service is excellent

Stayed in June 2023

Nothing!

Such a beautiful hotel! From the foyer and its grand staircase to each of the rooms. The rooms in particular are very comfortable. The minibar snacks and fridge drinks are complimentary and restocked daily. The room uses universal power sockets so adapters aren't needed. The lights and automatic blinds are controlled on your bedside. The bathroom is quite nice and has a modern shower head. Grand Mayfull is 10/10 - we loved our stay so much that we extended another few days, would highly recommend and would definitely stay here again!

Stayed in April 2023