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Reviews of The Moment Hotel Hualien by Lakeshore 4 stars

No.10-5, Caolin, 971 Shunan, Taiwan

#4 of 12 hotels in Shunan

Guests' Choice

Review score

Based on 58 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    8.4

  • Facilities

    9.2

  • Staff

    8.9

  • Value for money

    8.8

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 6 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The location next to national park, clean, modern, great beach. Helpful and friendly staff

    Stayed in March 2024

  • Reviewed: 11 March 2024

    9.0
    A must stay to visit taroko
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    This would have to be the most modern hostel you’re ever likely to stay in. Self check in , all mod cons, heated mirrors in bathroom!! It is at its inception I believe so there were a few teething problems with accepting card payment and locker issues, but the amazing friendly staff from the neighbouring hotel were always quick and eager to help. Only downside is the location is a bit of a walk past some angry doggies. But bark worse than bite.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    9.0
    Perfect for a taroko gorges trip
    • Leisure trip
    • Group
    • Classic Family Room
    • Stayed 1 night
    • Submitted via mobile

    There is no drinkable water in the room. You should go downstairs to refill a water jar

    Super clean. Very nice environment. Super rooms. Very confortable beds! Nice view!

    Stayed in February 2024

  • Reviewed: 11 January 2024

    10
    A surprise find! Definitely a hotel we would want to go back to again!
    • Leisure trip
    • Family with young children
    • Classic Family Room with Ocean View
    • Stayed 1 night

    We had our breakfast to go and they packed so much food for us, we had to eat them for both breakfast and lunch and still had extra to offer to our private driver. It would be better if we can choose smaller portions then there won't be food wastage.

    This hotel was my family's favourite because of the proximity to Manbo Beach. To watch the sunset and listen to the waves crashing onto the pebbles just 50m away from the hotel was so surreal. Everything inside the room was so clean and comfortable too. And the dinner was really good even for my picky children. There was also alive singing right outside the restaurant. We all wished we could have stayed longer! Very near to Taroko Park too.

    Stayed in December 2023

  • Reviewed: 3 January 2024

    9.0
    Modern hotel close to Taroko National Park
    • Leisure trip
    • Family with young children
    • Sextuple Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Mattress is too hard. The included take away breakfast was not our taste. I would recommend to have breakfast at your own expense in the hotel next door.

    Modern and well designed hotel with everything you need. Self check in and check out worked without problems. Rooms are spacious and quiet. Location is good, very close to Taroko NP. Definitely a recommendation!

    Stayed in January 2024

  • Reviewed: 15 December 2023

    9.0
    Wonderful hotel. Love the tranquility.
    • Leisure trip
    • Family with young children
    • Classic Family Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Not much amenities nearby unless you have a vehicle to drive out.

    The sea view was fantastic. The hotel is very nice and clean. Very comfortable.

    Stayed in December 2023

  • Reviewed: 16 November 2023

    10
    Nice dorm in a hotel but poor location
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    RE location, the hotel is in a dodgy part of town, 20min from Xincheng station. I arrived here at night due to my travel schedule (so no taxis available) and had to walk through dark streets to get here. I was almost attacked by a stray dog too. No food nearby, you only have the hotel restaurant. Whilst the food is good, its too expensively priced compared to the rest of Taiwan. You certainly can eat much better for much cheaper elsewhere. You also need to enter a code to get into the bathrooms. But then the code for both male and female is advertised in the dorm, so it seems very pointless to do this.

    Convenient place to stay if you want to travel to Taroko gorge. From Xincheng you can take a 10min bus to the entrance of the park and beat the crowds to do Shakadang at 7am. The room is basically a cabin inside a hotel so it feels like you’re in a hotel. Everything is clean, fancy, and modern. You can enjoy all the facilities of a hotel (except the pool). There are only 4 beds in the dorm which is great and I was completely alone on my first night there.

    Stayed in October 2023

  • Reviewed: 6 November 2023

    10
    it's good to stay here and beeautiful hotel
    • Business trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The room lobby and staff crew so kind 😊

    The room is good so clean

    Stayed in November 2023

  • Reviewed: 20 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic King Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    We paid extra for an ocean view but our view was partially blocked by another building. Also the keypad to the common bathroom did not always work

    Close to Taroko Gorge, good value for short stay, free laundry

    Stayed in October 2023

  • Reviewed: 11 October 2023

    9.0
    Nice to stay if plans to go Taroko National Park
    • Leisure trip
    • Family with young children
    • Classic Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast

    The view

    Stayed in October 2023

  • Reviewed: 29 August 2023

    10
    Perfect place for the holidays
    • Leisure trip
    • Group
    • 8-Person Private Room with Shared Bath
    • Stayed 2 nights
    • Submitted via mobile

    Booking Com

    Stayed in August 2023

  • Reviewed: 25 August 2023

    10
    I want to live again
    • Leisure trip
    • Couple
    • Classic King Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Not

    The room is huge for couple . View is great and amazing

    Stayed in August 2023

  • Reviewed: 5 June 2023

    9.0
    Excellent stay.
    • Leisure trip
    • Family with young children
    • Sextuple Room with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    Check in app was in Chinese. Would be nice to have English translation for check in. Notwithstanding, the front desk check in (in next building) was good.

    New facility; clean and comfortable; quiet and good parking.

    Stayed in June 2023

  • Reviewed: 12 May 2023

    9.0
    Good modern property close to the ocean
    • Leisure trip
    • Couple
    • Classic King Room with Ocean View
    • Stayed 1 night

    Automated check out was ridiculous - having inserted the room card, it then requested information that was not readily available to me and not relevant to the check our process - it appeared to be building a profile for future messaging.

    Modern property with a large and well-equipped room. Adjacent related property has dining and full services.

    Stayed in May 2023

  • Reviewed: 30 April 2023

    8.0
    unmanned hotel with good facilities, a pleasant stay
    • Leisure trip
    • Family with young children
    • Sextuple Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    the design of the room, facility is good

    Stayed in April 2023

  • Reviewed: 19 November 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic King Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Friendly

    Stayed in November 2022

  • Reviewed: 29 June 2022

    8.0
    amazing!
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    it was really HOT in bathroom on 3rd floor, without any air conditioners and even dehumidifiers!! there also had dryer inside… And reversely, there was super COLD in lobby, they should check everything’s okay before checking in.

    everything was clean, new, pretty. without any staffs, it’s just like future hotel with AI tech, really cool! the backpacker’s bed was good to sleep and had enough space to do.

    Stayed in June 2022

  • Reviewed: 7 February 2022

    9.0
    Lovely and easy stay at this brand new Hotel.
    • Leisure trip
    • Family with young children
    • Classic Family Room with Ocean View
    • Stayed 3 nights

    It would be nice to have some chairs or a sofa in the balcony as it is a nice and quiet place to enjoy the view. The towels could be better quality( thicker ones)

    Location is very good, not far from Taroko National Park, Cliffs, Hualien City and Qinxiang Beach at 15 minutes by car.There is a new building in construction near the hotel but we were lucky nobody was working in CNY Holidays. The open kitchen with plenty appliances and enough space to sit an eat what you cook or for a pic-nic is really a nice feeling of being in a house, of course if it is not full :) The toilette amenities are very nice as well their Lemonade. We stayed on a room with sea view, although is not in first line of beach we were able to spot the sunrise from the balcony. Employers are very friendly and even if they struggled with english they found a way to communicate. We really like our stay at The Moment, coming back for sure.

    Stayed in February 2022

  • Reviewed: 19 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic King Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Nicely furnished room with views, however there were cookie crumbs on the sofa.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    5.0
    Clean and new - but no view at all
    • Leisure trip
    • Couple
    • Classic King Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    We took a sea view room that is more expensive, and you have nothing to see. Also when taking shower, you have to have curtain downs as it has direct view on the rooftop on the swimming pool..

    New, clean, easy access.

    Stayed in March 2024

  • Reviewed: 24 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Classic King Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is unmanned - check in/out is done by an automated kiosk. No staff on site contrary to description of "24h front desk". Breakfast is a bento box from the neighbouring hotel. We paid extra for the sea view but the view was blocked by the neighbouring hotel. The neighbouring hotel also had live performances till late and the room we stayed in was not soundproof.

    The room was big and clean.

    Stayed in October 2023

  • Reviewed: 24 June 2023

    7.0
    Very nice hotel/hostel but really need to improve shared bathroom a/c issue
    • Leisure trip
    • People with friends
    • Classic Family Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Both male & female hared bathrooms had no A/C! The room was hot like a sauna, told staff twice but no answer

    Everything except shared bathroom had no a/c and hallway was warm too.

    Stayed in June 2023

  • Reviewed: 12 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    self check in and out was confusing

    nice stay

    Stayed in June 2023

  • Reviewed: 23 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

Showing 1 – 25

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