Restaurant is a bit pricey, no small/indirect light in the room

Amazing staff, very clean, small but nice pool and garden area; good breakfast

Stayed in May 2024

Clean spacy room, modern with hot shower. Great service.

Stayed in May 2024

Laundry is a bit expensive.

Breakfast delicious, staff amazing, mostly Musa and Gift, they were very helpful, professional and friendly with us. Super clean and spacious room.

Stayed in May 2024

Everything was excellent.

The service at this hotel was exceptional. We expected a basic service as it is a 2 star hotel, however the service and facilities (and staff) were at least 4 stars. The hotel goes the extra mile with for example snacks before dinner which makes it very personal. I would definitely recommend this hotel - the staff (Rehema, Emmanuel, Jackson, Vincent and others) even taught us basic phrases in Swahili.

Stayed in April 2024

Nothing.

Very warm welcome before we even checked in, there was luggage assistance, chocolates offered and refreshment drink at the reception. The receptionist was very professional. There was no hassle during check-in, and she was kind enough to give us options to choose a suitable room. The beds are comfy, clean and views from the room balcony are spectacular!. The housekeeper was kind and provided all we needed. The breakfast buffet had quite a number of selections from hot dishes to pasries, fruits, and live cooking station, the restaurant staff are kind and professional too. The pool area is well maintained and not crowded. Green side hotel exceeded my expectations, and their value for guest is top-notch!

Stayed in April 2024

Not much

Welcoming, friendly, and well-trained staff.

Stayed in April 2024

Perfect staff, new hotel, clean. Would recommend

Stayed in February 2024

Breakfast room was unfinished, but naturally will be very soon

Very clean and neat, recently opened hotel

Stayed in February 2024

Beautiful hotel, nestled slightly out of the centre of Arusha making for a peaceful, relaxing stay but within easy accessibility of the city. Staff are exceptionally friendly and helpful. Good wifi. Great facilities.

Stayed in January 2024

None

The rooms were spacious and very clean, nice and modern amenities

Stayed in January 2024

A/C was not installed yet and it was rather hot in the room. However, they said that it was being installed soon!

I love the personalized service of The Green Mountain and Greenside Hotel properties! As a frequent visitor to their hotels, they upgraded me to a nicer room. Also, I needed to visit a hair salon, and they took care of all the arrangements for that, including escorting me to the salon and making sure they had a functional generator since the power was out in the city. This type of customer service is what keeps me coming back. The management and staff are exceptional! Also, as a vegan, I appreciated the fresh and homemade veggie burger. it was delicious!

Stayed in December 2023

It was rather hot without a/c, but I understand they are getting it installed.

As always, the customer service at Green Mtn and its affiliate Green Side is exceptional. When I needed to get my hair done, they found a salon for me, and even arranged to get a generator going during the power outage so that my hair could be done. Thank you for amazing customer service! Also, my partner was happy that you had football channel in the room!

Stayed in December 2023

The fact that I was asked to pay USD and I am a Tanzania who get paid in TZS

Stayed in October 2023

Everything was okay

I enjoyed the tranquil environment and the spacious rooms

Stayed in October 2023

First, the music played in the entire hotel with ceiling speakers can be really loud. Even while in my room, I could hear it word for word. I even had to ask them to switch it off on the first day. Second, though, the room and bathroom room were clean. If I closed the bathroom windows, which I wanted to do because it was cold, the bathroom would become stinky. In addition, there was no consistency in having a bathroom mat, I only had it one night.

The staff were really friendly and attentive. The rooms are clean.

Stayed in May 2024

The eating area aka “restaurant” was under a scaffolding and dirty plastic sheets. Not sure why they felt it’s appropriate serve anyone food there. Breakfast options were so poor… not that we ate anything served in such space. The massive room we were given was on a top floor despite the hotel being empty. No lift to reach it- handy with heavy bags! Power outage- a common event which is understandable in the area tho staff didn’t care to advise more or provide options for light to reach the room safely which is left open and unsecured. Room had no AC but they provided a fan, the deposit box wasn’t working- no batteries in it. The room was simply sad with hanging cables… The bathroom facilities simply too horrific to describe. So many wrongs in this hotel but hopefully they can fix it soon.

Clean bed. There’s so much room for improvement but very little communication from staff who is actually quite lovely.

Stayed in February 2024

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Stayed in May 2024

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Stayed in April 2024

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Stayed in April 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in November 2023