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Reviews of Arusha Serena Hotel 4 stars

Along Lake Duluti Road, Nkoanrua, Tanzania

#1 of 2 hotels in Nkoanrua

Guests' Choice

Review score

Based on 42 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    8.4

  • Facilities

    8.9

  • Staff

    9.3

  • Value for money

    8.5

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 4 May 2024

    9.0
    Excellent place
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    I liked the breakfast, the rooms and service

    Stayed in April 2024

  • Reviewed: 25 February 2024

    9.0
    Really lovely place
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was great

    Ambiance and service

    Stayed in January 2024

  • Reviewed: 27 December 2023

    8.0
    Relaxing stay
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights

    Food variety in buffet should improve.

    Relaxing stay after couple of safaris. Bar area and the garden is really nice

    Stayed in December 2023

  • Reviewed: 22 December 2023

    10
    You are excellent. Keep the spirit up!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I dont think there is anything that i didnt like

    The spirit of service the hospitality the cleanliness all were perfect

    Stayed in December 2023

  • Reviewed: 12 October 2023

    8.0
    This is a great place for relaxation and a place to get-away-from the grind of life.
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights

    Outside of this being a paradise property, there isn't much to do. They do have a nature trail that is outlined around the perimeter of the property. They also provide spa sessions for additional fee. You can schedule game drive tours and other local tours from the front desk.

    The property is a great place to rest and relax - especially if you're going out to a game drive. The grounds were beautifully maintained.

    Stayed in October 2023

  • Reviewed: 9 September 2023

    10
    Beautiful hotel for an enjoyable short stay outside of Arusha
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    It could use some sort of refurbishing/renovation. The activities on/around the lake are rather pricey.

    Beautiful colonial-style hotel in a wonderful estate full of trees, plants and flowers, with delicious breakfast and lunch/dinner, excellent massage services, ideal for a couple of days to recover from the Kilimanjaro hike. We really enjoyed the jogging track.

    Stayed in September 2023

  • Reviewed: 25 April 2023

    8.0
    serene surrondings
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    most gadgets not working staff need training to avoid conversing among themselves when guests around

    the views and the surrondings

    Stayed in April 2023

  • Reviewed: 22 March 2023

    9.0
    Very good hotel with a wonderful garden
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights

    The only thing that could have been better is to have a choice between a menu meal and a la carte. Sometimes a full menu is just too much food, and to have access to a snack in between meals can be good

    The hotel is very peaceful, green, and comfortable. The bedrooms are big, very comfortable, and extremely clean. The food in the restaurant is really nice, and all the staff is very professional but friendly. Every time we asked for assistance, they have been quick to react and extremely helpful. And the garden (and vegetable patch!) is simply beautiful. So, great hotel with the even better staff!

    Stayed in March 2023

  • Reviewed: 25 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to do much there It was hot and room was full of bugs, ants and other insects

    Its quiet and relaxing place

    Stayed in January 2023

  • Reviewed: 24 December 2022

    10
    it was great consider returning
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    great

    clean neatly kept abs manicured garden

    Stayed in December 2022

  • Reviewed: 15 December 2022

    8.0
    One of the more beautiful properties to stay around Arusha but isolated and pricey.
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The internet worked but was a bit spotty for my work calls. But if you’re not working it’s fine. Also, a bit pricey.

    Beautiful property but a bit isolated from the rest of Arusha.

    Stayed in November 2022

  • Reviewed: 19 November 2022

    10
    Excellent
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    none

    the environment and servics

    Stayed in November 2022

  • Reviewed: 23 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was a pity that the small road from the main road to the hotel is full of bumps and not well maintained. Otherwise, it was great

    I loved the setting of the resort, the room design and the personnel's friendliness.

    Stayed in August 2022

  • Reviewed: 23 August 2022

    9.0
    this resort is excellent for people looking for relaxation and detoxing from metropolitan noise
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    far from centre; expensive transport to city centre

    Wonderful and quite area for relaxation

    Stayed in August 2022

  • Reviewed: 27 July 2022

    10
    Beautiful property!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    The food could have been better; it did not feel very fresh.

    STUNNING PROPERTY! I was very pleasantly surprised when we reached the hotel after a tiring journey through the city, but the crisp air and freshness of the nature rejuvenated me. The pictures on their website definitely DO NOT do justice to the property in reality. You get to stay in little huts, surrounded by nature. It was almost like you're living in a painting!!

    Stayed in July 2022

  • Reviewed: 24 July 2022

    8.0
    Clean, Relaxing
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It was freezing this time of year, the property provided a hot water bottle at night which I was grateful for. There’s also a fireplace in the lounge. The hotel is off the main road, with a rough road leading up to hotel, good for adventurers, but perhaps not for work trips

    Clean, Friendly staff, relaxing nature

    Stayed in July 2022

  • Reviewed: 4 June 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful place! We stayed there for our honeymoon (before heading to safari) and the hotel was amazing. The staff, so kind! They gave us a surprise for our honeymoon, very nice detail. Dinner and breakfast were delicious! The rooms, very comfortable and well equipped. The gardens were awesome as well.

    Stayed in June 2022

  • Reviewed: 30 April 2022

    10
    Perfect stay at Arusha!
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    everything was amazing! personal treatment from the hotel crew . special thank for Eric the manager who was so friendly!

    Stayed in April 2022

  • Reviewed: 12 April 2022

    9.0
    Overall a very nice short stay which we enjoyed.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights

    No swimming pool and we couldn't access the lake in the evening.

    The hotel was exactly what we were looking for on our short stay coming from Nairobi. The staff were super friendly and accommodating. We enjoyed our stay at the hotel.

    Stayed in April 2022

  • Reviewed: 2 August 2023

    6.0
    Nice staff but did not live up to expectations
    • Business trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There is no pool, WiFi is abominable and the room was adequate but expensive price-quality value

    Welcome was nice and staff

    Stayed in July 2023

  • Reviewed: 29 July 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 4 nights

    road leading up to hotel is unpaved; hotel is off a beaten path so getting around to Arusha or nearby requires booking taxis. wifi didn't always work well; lodges feel old and have not been updated and and there is no heating at night so it can get very cold in the winter.

    breakfast and dinner, friendliness of staff

    Stayed in July 2023

  • Reviewed: 8 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Lack of privacy. Happened to us twice. Random knocking on doors and staff abruptly accessing our room . Kindly I suggest you have a signage for DO NIT DISTURB in the rooms to ensure maximum privacy.

    Stayed in December 2022

  • Reviewed: 7 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: 28 April 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in April 2024

Showing 1 – 25

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