A few minor glitches which were responded to only after I had to make a fuss about it

The location is excellent. The staff were friendly and helpful. Breakfast was good - the entire experience was relaxing , welcoming and comfortable

Stayed in December 2023

WIFI was slow

All inclusive was the best option and the ocean suite had a very good view ✨

Stayed in November 2023

Room took too long to get ready but management gave a temporary room which was a great move.

Rooms meals and staff were excellent

Stayed in October 2023

Disappointing service from Reception staff on our arrival. A small detail, but no welcome drink was offered. We had a problem getting the room we booked 7 months in advance (and had confirmed by Royal Zanzibar Resort), they said it wouldn't be available until 2 days after our booking date. After spending about 1 1/2 hours in reception, we were shown to a room with mould on the back of the curtains (we happened to meet the Manager that night and to his credit he had this rectified the next day). Little things like for example the welcome drinks, or when we asked for a laundry list from reception staff, and 6 hours later when it didn't arrive we went to reception to pick it up ourselves. I would have expected a better welcome and service from reception staff and a better standard of room cleanliness. We came to the Resort to relax, but Instead our arrival was stressful and we felt unwelcome.

The resort has a great location on the beach. The swimming pools and gardens are beautiful and well maintained. The food is great and there is a lot of choice at the buffet. Apart from the staff at reception, the rest of the staff in the restaurant and grounds are friendly and helpful.

Stayed in August 2023

I know it's difficult to control, however the Vendors on the beach were sometimes worrisome, just standing in one place the entire day. Some properties do have their security move them along from time to time.

Great breakfast selection and the location of the property was perfect.

Stayed in August 2023

Nothing - we loved it all.

Beautifully situated on its own stretch of beach with many pool options and other activities on offer eg volleyball, yoga etc. Rooms were spacious and situated so that there was a feeling of space in between different room blocks. Staff were so friendly and helpful.

Stayed in June 2023

Facilities need updating Not enough staff for amount guests

Staff were good, albeit slow, also dated, alot of maintenance needed, not sure 5 Star resort

Stayed in June 2023

I do not think this hotel has 5 star qualities, understaffed, waited for drinks , more of a 4 star, another to do for 5 star resort. I felt value for money was not there

Staff were excellent

Stayed in June 2023

Many flies in the room

Everything! Was amazing! Food was great. People amazing and beach unreal

Stayed in April 2023

Variety of tasty food, loved the swimming pool

Stayed in April 2023

Nothing

I was happy with the breakfast

Stayed in March 2023

problems with the electricity cut very often

very good in general

Stayed in March 2023

The location and facilities are great. The food also was very nice and tasty.

Stayed in February 2023

Loved everything

The room was clean, exquisitely decorated, the view of tourqoise ocean from the balcony simply breath taking. The activities especially aqua gym excellent.. The pools & pool bar awesome. Great food, very friendly polite staff. Felt like paradise. The spa experience heavenly. I would visit again

Stayed in February 2023

bars closed at 11pm, not many food options. not all alcohol was included

buffet food was pretty good and staff was super friendly.

Stayed in November 2022

4th floor without elevators? and when its so hot… fitness center is dissapointing, there is fitness but like no center. its an open area and working is too hard when its hot. all tools are outdated and must be cared, renewed.

Perfect location, comfortable and clean rooms. Foods are okay, exceptional.

Stayed in November 2022

The food in all the restaurants on the hotel grounds is very below average. Not terrible just very below average and for the price you're paying you expect more. Lots of birds pooping in the pools, sometimes you'll have to swim past it. Also totally out of the control of the hotel but you should know you'll be hassled constantly on the public beach.

The best part of this resort is the scenery, it is amazing and our ocean suite was really amazing. The staff were so friendly and really tried to make you feel special I cannot speak highly enough of the staff.

Stayed in September 2022

the beach itself is not private to the hotel so there are many sellers and they are very pushy. another is that my husband got a stomach bug on the last day, not sure from what, but I asked the hotel if they had any basic medicine on hand and they did not. I was just surprised, with a 5 star hotel I would think they usually have a few things on site to get you through until you can get medical help

it has multiple pools so one never feels crowded, it’s right on the beach, all inclusive so you never need to carry much on you

Stayed in October 2022

Nothing major - pool table not flat, darts for dartboard broken.

great style, location, facilities, staff, entertainment , food

Stayed in October 2022

For a 5 star hotel the facilities are great, however the cleanliness is not always as desired. The staff is very kind and polite, however not at a standard of a 5 star hotel. However a beach and local atmosphere is always transmitted. All inclusive packet, was excluding some drinks such as fresh fruit juices, and some cocktails.After all the juices had a symbolic cost and definitely worth it. A la carte restaurant had a very limited menu and quality was mediocre.

The beach is amazing, and the location of the resort is right next to the Nungwi beach. In low tide times one could walk to the Kendwa beach as well. The facilities were great, spacious, and nothing was missing. Several outdoor pools, with a great sea view at any time of the day. Amazing sunsets. Several outdoor environments where one could have privacy as well. Beach towels were offered daily, and numerous beach beds were available all around the resort. The room was spacious, comfortable and was cleaned twice every day. Wifi was covering the whole resort, and the signal was relatively good. Food in the buffet had quite a wide selection (indian, sea food, Italian, mediterranean, local, fruits, desserts) changing daily. Evening activities were really nice. Staff was very friendly and continuously smiling and helping, vibing positively with everyone. Beach boys offering souvenirs and tours, will be your friends just after a couple of days when you support them, and they get to know you.

Stayed in September 2022

the food, the price it was too expensive because it was all inclusive but unfortunately not all type of drinks are included only the cheep once.

the beach view and swimming pool

Stayed in July 2022

the restaurant menu was limited to mostly italian and local cuisine

great staff and manager and service

Stayed in June 2021

The spice restaurant was close so there was no option only one restaurant The tv wasn’t working on A22 room. No signal all the days Toilet was broken in the same room So the room should be checked before check in time

Swimming pool was so clean w big The stuff was so friendly and helpful, Molly was so good The room was so clean Pool and beach was so amazing

Stayed in July 2021

No HD tv channels No local tv channels Fridge in the room didnt work at first Noisy telefon inside the room Bad pina colada Key doors, prefered entrance card for such a hotel

Amazing Staffs Food Swimming pool

Stayed in July 2021