Central location, historical building, nice personnel, very good breakfast

Stayed in May 2024

Clean, excellent service, excellent staff with unbeatable service

Stayed in April 2024

Everything was perfect

The staff was very friendly and suggested different options for late check out, including keeping our luggage for free. The room was clean. The room service arrived unnoticeable and didn't disturb us. It was not a busy week and the hotel was very quiet. It is located in the very old Center of Lviv. There are a lot of options to eat out and relax. It also has a bomb shelter underground accessed by elevator with no need to leave a hotel territory - convenient for people with limited mobility.

Stayed in March 2024

No hot water at 04.30 am. I had to shower before leaving for the airport.

The friendly, happy staff.

Stayed in March 2024

Everything was fine!

The hotel staff was very helpful and accommodating from the beginning. They promptly provided us with another room as we were not satisfied with the first one. It was my birthday, and they surprised us with a small cake; a 'Happy Birthday' was also sung. It was just wonderful!! We liked the interior and tasteful decor the most. It should also be mentioned that the hotel is located in the pedestrian zone and therefore in the center of Lviv, making everything easily accessible on foot.

Stayed in February 2024

Needed 24hour access to the cappuccino maker. I work when I travel at odd international hours and need fresh coffee at odd hours. Literally the only thing that wasn't perfect.

This hotel is extraordinary. Small and intimate yet large enough to provide all the high end amenities. Beautiful location in the heart of Lviv. Fine dining in hotel and nearby. Extremely helpful and attentive staff. Exemplary demonstration of legendary Ukrainian hospitality. Property is very fresh and very new. High marks to Best Western for investing in Ukraine during war time. Not taken for granted by this international traveler and speaks volumes for its corporate decision-making.

Stayed in January 2024

The location is perfect, right in the middle of old town but yet super quiet. Hotel staff are amazing. Arranged round trip transfer from Poland border. Very attentive to ensure you have great experience.

Stayed in January 2024

Location was perfect, the staff was helpfull, cheerfull and polite, great breakfast and really good resturant adjacent to the hotell.

Stayed in January 2024

Staff at reception were extraordinarily helpful!

Stayed in January 2024

I did not really like their concept for the breakfast, it is too expensive considering the options you're being offered. You could have a much better option and variety in many cafes nearby

A nice and comfortable hotel in the very heart of Lviv. The hotel is located just around the corner from central Market Square. Our stay was very comfortable and enjoyable - the rooms were comfy, and the service was very good. All touristic attractions are very close

Stayed in January 2024

Nothing! It’s perfect in every way!

Literally everything was amazing. The bed was sooo comfortable. The staff are extremely polite and helpful. The place smells amazing. The bathroom was beautiful and clean and always had really good water pressure and hot water. It is impossible to have a more central location! You can walk everywhere from the hotel. It was beautifully decorated for Christmas. Just everything was amazing. They had the availability to allow me to check in early and check out late at no extra cost! Can’t guarantee that for you as it’s based on availability. The laundry service was wonderful. They came and took my clothes and less than 10 hours later they were folded and waiting in my room for me!

Stayed in December 2023

Everything was perfect!

Amazing hotel in the heart of Lviv, very clean, modern, stylish and comfy. And smells so nice!

Stayed in December 2023

Nothing! Everything was perfect

I loved the location, the staff were incredible - so friendly and helpful and they went out of their way to make it a great stay. The room was quiet, super clean and very comfortable

Stayed in November 2023

Building, location, exeptional personnel, lovely room with a view

Stayed in September 2023

I appreciate this place very much. The team who takes care and do their best to ensure that your stay is safe and comfortable. The location I the heart of Lviv. The room that is big enough to ensue you feel well

Stayed in October 2023

Location is excellent for exploring the city

Excellent location, Fantastic staff who where very helpful

Stayed in October 2023

Absolutely professional, yet absolutely friendly, helpful and smiling staff. Thanks so much! :)

Stayed in October 2023

Breakfast could be more diverse.

Hotel has a perfect location. All main attractions are very close.

Stayed in October 2023

Location, stuff, design

Stayed in September 2023

It was all ok

Very clean

Stayed in September 2023

It is quite expensive compared to similar hotels in the area. But it is also very well renovated and maintained - you get what you pay for.

Very good location and the hotel is in top shape. They have a restaurant and good shelter facilities. The staff is friendly, and have obviously gone through the American hospitality course - with almost too many questions if everything is all right or if they can do something more. But rather this than the opposite - the staff is very friendly and forthcoming without being intrusive.

Stayed in August 2023

Nothing

Great location near the popular Market Square. The hotel was very clean and the rooms were nicely aquatinted with all perks. Friendly staff were attentive made sure we had everything we needed.

Stayed in October 2023

There was nothing to dislike.

100% American standard from room, to bed, to pillows, to service. I highly recommend it!

Stayed in September 2023

I have nothing to say here as everything was spectacular!

The hotel is new with clear indications of the location of rooms, exits, etc. The location is fantastic, right on the Market Square. Isolation is also great, you don’t hear anything. The staff is very attentive, so far the best service I have ever got! The response time from the hotel via Booking.com was extremely fast. I asked to iron the dress for me in the morning before the check-in (also left my luggage in their storage room) and it was already hanging in the room together with my suitcases when I got my key to the room! The service in general was fabulous!

Stayed in September 2023