Very nice Hotel clean room and spesouse Good breakfast The location Close to shoping malls and cafes and resturants Macdonlals front of the Hotel one mintue and tow mintues from 24 hrs market. There is parking

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Stayed in June 2021

Everything was wonderful. I recommend.

Stayed in May 2021

Great location, perfect breakfast with good choice.

Stayed in May 2021

Stayed there many times, this time stayed in its new building, but the elevator from the lobby to the floor is broken and under repair, the front desk service is so disappointing, you know the elevator doesn't work, but also arrange the guest in the high floor, give the guest that you please climb the stairs, didn't say that they will change to the low floor or help you to take your luggage inside the room, and then chased it down to say that you can go down to the dining room in the basement, and go over from there. So, one needs to go around and around to find the room, definitely inconvenient for guests with a lot of luggage, or handicapped people, too many stairs. Suggested gym be equipped with a yoga mat

The location of the hotel is good, nearby shopping malls, coffee shops. The room was nice and clean

Stayed in April 2024

The facilities require the repair and it was not fair price for this level of room.

Location was good.

Stayed in February 2024

all the rest - in particular the attitude of the employees that is far from appropriate for a supposed 5-star hotel (no help for luggage, inside room-service closed after 21h30, advertised pool paying, hardly a smile...) - very very old-style hotel that seems to have an urgent need for renovation - on my mind maximum 3-stars hotel.

breakfast OK even if difficult to find in a far-away underground

Stayed in November 2023

It was cold in the room as heating system didn’t work for some reason

Clean and cosy

Stayed in November 2023

Staff is not trained at all! It is wrong to choose this hotel if you are looking for available parking spot (as per staff, the parking is available after you wait one-two hours on the main road, when the visitors of restaurants/spa decides to leave. As a result we left our car at the nearest paid public parking (one night = c. 10€.). We travelled with my wife and the room was prepared for one persone and we had made c. 30-40 calls to the reception from the room without any success (It looks like the room’s phone is broken on purpose and we tried to reach by cellular phone and also were ignored). We come to the reception personally from 7th floor and asked to equip the room for the second person (no towels, water, etc), and we were told that all had been provided and when we got from the evening city tour, the room was not prepared. Service at the lowest level! That is not how the 5-stars hotel staff behave! That is not a 5-star hotel service level at all! This is shame! We are not going to visit this hotel again ever!

Central location, quick reach to the main city sightseeings, good view from the windows (7th floor), acceptable breakfast.

Stayed in November 2023

View out the window

Stayed in July 2023

The staff on the reception was incredibly unprofessional. I booked twin bed instead without asking they gave me two single beds. When I asked to change for one twin bed - they gave me a tiny room for one person instead of two with only one single bed! So, I had to change it once again, as a result the category of the room appeared much lower than I ordered and paid at the beginning. And the view was some fence in front of the window with constraction behind. On Saturday morning at ten the breakfast was empty although it is open till 11.00, there weren't even bread to make a toast.

The style of the hotel is very gorgeous. Everything is new of excellent quality.

Stayed in May 2023

The room I was in was cold. I asked if they could make it warmer and they told me to wait j til evening and it will be warmer. It was never warm. It was cold the whole time. I got sick.

Great location. Pretty hotel. Good restaurant. It has spa/pool

Stayed in March 2023

The interior is a not that new and fancy. The meeting room (negotiations room) on the 2nd floor is provided for additional price 300₴ per hour, but unfortunately it even has no printer. So i’d have to walk to the reception printer hundred times. It’s very uncomfortable. Obviously, this hotel is not 4 stars.

Good staff, breakfast buffet for reasonable and cheap price of room is included.

Stayed in March 2023

POOL, a night mare to find and then they charge you extra!

Dinner was at a restaurant downstairs not part of the payment for booking. Good location in town safe and secure

Stayed in July 2022

Breakfast was not good

Stayed in July 2022

- poor wifi connection - breakfast could be better (small variety of food, drinks)

- staff is very helpful - great location - in the very city center - nice and clean room

Stayed in May 2022

unfinished room rented to us for the price of a usual room; staff unapologetic

location

Stayed in April 2022

1. The hotel faces a very wide and busy street with a tram line. The tram works until midnight and starts around 5 or 6. Forget about sleep if your room overlooks the street (with is true for at least some "upgraded" rooms with balconies), unless you live in a very noisy location yourself and your sleep is not disturbed by intense city traffic. 2. The toilet in the bathroom (at least in our "luxurious" room with a sitting area) is TOO close to the shower cabin (see the photo - the shower is on the righthand side). One simply cannot sit on the toilet normally, your feet will not fit! As a result, you are sitting sideways, and cannot even access toilet paper :-(. 3. A fancy round bed in the bedroom is comfortable, but good luck turning central room lighting on/off while lying in bed... The switch is on the wall, out of reach :-(. See the photo. 4. The included buffet breakfast was passable, but disappointing at this price level, and it was the worst buffet breakfast we ever had in Ukraine, irrespective of the hotel price.

France is a centrally located hotel with access to all Vinnitsa landmarks. (I am not sure whether any of these are truly worth visiting, but it's another question). The staff was very friendly and helpful, and the lady at the reception immediately upgraded us to a bigger room when we discovered that ours is facing a busy street with a tram line (the whole building vibrates when a tram passes).

Stayed in September 2021

the safe situation I described, plus the service I received after reporting the issue.

I have used their safe provided in the room. I set up the code, locked the safe and went for a walk, then we slept, then we had breakfast... When it was time to leave, the safe would not open!!! I called the staff member to help me - they could not find the keys from the safe!!! Long story short - they had to cut it open so I could get my staff (1 hour later). Nerve-racking, especially because we had a flight to catch in Kiev (drove from Vinnytsia to Kiev by car). The staff blamed me for "not remembering my pin" - but I remembered my pin!!! Plus, their pin (universal pin) did not work either, plus they had no keys to this safe!!!

Stayed in September 2021

The check in was awful. They asked me to pay before giving me the room but their payment machine was off so we had to wait at the front desk. They refused to give us the room and part once the machine was working.

The facilities are great and the room was really comfortable

Stayed in August 2021

Indoor pool very hot in the room. Restaurant in a cave, no windows. Breakfast buffet nothing special. They call hot dogs sausges lol, bacon little pieces of fat, croissants hard lol no bread or assortment, terrible children working the front desk, expensive bad value

The carpet, the shower, the blackout curtains but nothing important.

Stayed in July 2021

for the second time, the security personnels of this hotel act in an inappropriate manner, security officer came with me and my girlfriend in the lift and breaching covid19 rules of social distancing. he could have simply asked about my room number and ID instead of acting like that.. More importantly, the soundproofing between rooms is terrible, litterally between you and the man in the next room a feather not a wall! all my stay i am uncomfortable listening to the guy next door snoring all night or talking or his bed squeaking all night. For a hotel known as "best in Vinnitsa" and too expensive it should be extremely comfortable.

Well, the location and the facilities inside the room..........................................................................................................................................................

Stayed in July 2021

Did’nt like the dark breakfast room, in particular we didnt fancy the buffet breakfast given the covid /hygiene risk when multiple guests are handling food. For this reason we left and purchased breakfast outside the hotel.

Central located and spotlessly clean. Staff very helpful and sorted out our travel /PCR appointments for us- much appreciated.

Stayed in June 2021

Bell boy was nice - he was the only person in the hotel who was polite and friendly.

We checked in late at night and staff member at the front desk first refused to check us in the room. When I started asking her questions she clarified that we would need to pay a tax of an additional $5. The refrigerator in the room didn’t work. Since the room was originally booked for two people, we expected to see an extra towels, instead we had just two small towels in the room. Staff members at the front desk don’t speak English, they are rude and not customer friendly. This was my last stay in the hotel. Don’t recommend staying there because there is very low value for money.

Stayed in June 2021

When we went for breakfast, the Swedish buffee was empty - no bread, eggs, fruits, juice etc. They brought several sweet pancakes only and it happened a hour before closing the buffee. We went to eat outside. Morning started with running children and with visitors interacting through the windows.

Location was excellent and room was clean and well equipped.

Stayed in May 2021

Breakfast

Location. Price. Clean. Nice staff.

Stayed in June 2021