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Reviews of Viktoriya Family Hotel Restaurant complex 4 stars

Tuluzy Street 3B, Kyiv, 03148, Ukraine

#149 of 308 hotels in Kyiv

Guests' Choice

Review score

Based on 36 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.2

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 25 January 2022

    9.0
    Weekend in Kiev
    • Leisure trip
    • Solo traveller
    • Stand Plus Double Room
    • Stayed 3 nights

    There are two things I should probably mention: 1) The bed mattress for sure must be changed. I felt every bloody spring in it, as the upper soft foam layer already worn out completely 2) the central water supply has fluctuations, so when you take a shower, you all the time "play" with water temperature lever to make it "colder or warmer" which is annoying and doesn't allow to 'relax'. Generally, this is not a hotel problem, but in order to workaround this - I would've installed the shower tap with auto-thermostat, maintaining same water temperature irrespective to the water supply in a given moment of time (which is a bit expensive, certainly)..

    Very friendly, smiling and supportive Hotel Staff - Ladies at the Reception very nice. All premises and bed clothes were very clean. Room and bathroom are spacious enough. Large ~50" QLED SAMSUNG TV with some local channels (I was watching my own movies over HDMI cable). Nearby restaurant with the "room service" delivery is fully available. The location is a bit remote, but I had a car and it takes about 20 mins to the city center. (Otherwise, taxi is inexpensive in Kiev as well). Sauna and great bathing services are also available in the same building, but their schedule is tight and you should pre-book in advance.

    Stayed in January 2022

  • Reviewed: 26 August 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 5 nights
    • Submitted via mobile

    Matras in bed

    Ruime suite

    Stayed in August 2021

  • Reviewed: 20 August 2021

    7.0
    Not bad, probably not really 3 star, more 2 1/2. But maybe, it's par for Ukraine?
    • Leisure trip
    • Solo traveller
    • Stand Plus Double Room
    • Stayed 6 nights

    I liked it, and even used the hair salon, which was handy. The front desk could have been more and better English speakers. The breakfast was a bit sub par, but nontheless not bad for the overall price.

    Breakfast was so-so, maybe a bigger choice would be better. The location for me was nice, because I could visit shopping centres, shops, restaurants and public transport was available within a short distance.

    Stayed in August 2021

  • Reviewed: 19 August 2021

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Stand Plus Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Very clean and freshly

    Everything perfect except the breakfast every day same things

    Stayed in August 2021

  • Reviewed: 28 June 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Stand Plus Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast at 11 am is kinda fantastic from the morning 🌄 , need to change mattresses coz it is wavy

    Nice place to stay

    Stayed in June 2021

  • Reviewed: 8 April 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Stand Plus Double Room
    • Stayed 1 night
    • Submitted via mobile

    Additional charges , like water has been served on our request on the price of 5 star hotel

    It was convenient location for our purpose of visit, that's all

    Stayed in March 2024

  • Reviewed: 28 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Stand Plus Double Room
    • Stayed 1 night
    • Submitted via mobile

    No controls over room temperature. Room was very cold to me.

    Clean and friendly staff, especially the front desk woman

    Stayed in November 2023

  • Reviewed: 29 August 2022

    5.0
    Good for one night
    • Business trip
    • Solo traveller
    • Stand Plus Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Low ceilings. I'm 6"7 and I had to duck. Anyone that is tall this Hotel isn't it. Also the rooms are,made out of thin wood. You can hear your neighbors. The ceiling in the room was slanted which is a negative and no light above the mirror.

    The food at the restaurant was good, rooms were clean and hot water.

    Stayed in August 2022

  • Reviewed: 25 September 2021

    5.0
    my stay
    • Solo traveller
    • Stand Plus Double Room
    • Stayed 1 night
    • Submitted via mobile

    movement of people all over night, banging doors , talking in corridors. I could not sleep.

    stylish

    Stayed in September 2021

  • Reviewed: 1 August 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Stand Plus Double Room
    • Stayed 11 nights

    There are too much mosquitos around. This is a general problem in Ukraine but if the hotel can use fly screen for the window, it can be better.

    I like the personel and the comfort of the hotel.

    Stayed in July 2021

  • Reviewed: 20 June 2021

    1.0
    Not worth any money at all
    • Business trip
    • Couple
    • Stand Plus Double Room
    • Stayed 1 night
    • Submitted via mobile

    I did not expect much of the room not the hotel because it was just an overnight stay for a business trip to Kyiv. 1. The very very loud music and the bass kept going all night till 5:00 am., so we barely got a 3 hour sleep throught the whole night. 2. The bass was so loud that the toilet mirror hit the wall at every vibration. I called the reception a few times and she said their is nothing she can do because there is a party in the karaoke bar/nightclub. The ceiling itself was trembling above us. 3. The room is not clean neither the toilet. 4. Dust balls are flying around the room’s floor. 5. The door does not lock. We blocked it using a chair. 6. Breakfast is from 11:00-12:00 at midday as if they just offer free breakfast to lure you in but know that they will not be serving it as most people have breakfast at breakfast times and not at brunch. 7. The WiFi is very slow. 8. The toilet keeps leaking water and its tank refilling all night. 9. Not enough shower gel or shampoo for a 2 people stay. 10. On Booking, the property is a 4-star hotel; however, in reality I am sure it has no stars. 11. They care about their restaurant more than about their hotel rooms. 12. Avoid it. Not family or couple friendly.

    The room is cheap compared to others in Kyiv but belive me you are worth the little extra money you will pay to get a stay in a decent hotel.

    Stayed in June 2021

  • Reviewed: 19 June 2021

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Receptionists couldn’t English at all:-( Only one security guy his nam is Ali he could translate:-) Receptionist behavior is really bad . The hotel is like one star hotel but it’s written in the internet 4 stars , oh my Gosh. The Resturant food can’t eat because only fat nothing healthy:-( There is no massager but in the hotel facility is written:-( The doors key should use several times to open the rooms door:-( The public transport is not available in the near only taxi and taxi take 30 minutes to come:-( I will never choose this hotel again:-(

    Stayed in June 2021

  • Reviewed: 27 March 2023

    9.0
    Superb
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: 3 January 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 29 November 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2022

  • Reviewed: 15 February 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2022

  • Reviewed: 17 August 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2021

  • Reviewed: 30 July 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2021

  • Reviewed: 19 July 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2021

  • Reviewed: 4 July 2021

    7.0
    Good
    • Business trip
    • Family with young children
    • Stand Plus Double Room
    • Stayed 28 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2021

  • Reviewed: 17 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 16 September 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Stand Plus Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 8 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 9 July 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

Showing 1 – 25

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